RIHOAS

Dear valued customer, Thank you for your comments, we will pay attention to these problems in the future and work harder to provide better services. Your concern about the absence of a provided return label and the resulting high return shipping cost is duly noted. We are actively reviewing our return policies and procedures to ensure they align with the expectations of our valued customers. Additionally, we are exploring options to simplify the return process and minimize associated costs. We appreciate your candid feedback, and it will be shared with our team to drive improvements in our product quality and return processes. Our customer service team has reached you to help further. Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to regain your trust. Sincerely, RIHOAS Customer Support Team

Dear valued customer, Thank you for your comments. We will pay attention to these problems in the future and work harder to provide better services. Your concern about the absence of a provided return label and the resulting high return shipping cost is duly noted. We are actively reviewing our return policies and procedures to ensure they align with the expectations of our valued customers. Additionally, we are exploring options to simplify the return process and minimize associated costs. We appreciate your candid feedback, and it will be shared with our team to drive improvements in our product quality and return processes. If you have any further concerns or if there's anything specific you would like us to address, please contact our customer service to help you further. Sincerely, RIHOAS Customer Support Team

Dear valued customer, Thank you for your comments, we will keep improving the quality of the items and work harder to provide better services. We value your feedback and want to ensure that we address your concerns adequately. Our customer service team has reached you to help further. Please do not hesitate to share more details. Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to regain your trust. Sincerely, RIHOAS Customer Support Team

Dear valued customer, Thank you for taking the time to share your feedback. We’re sorry to hear that the return shipping cost was higher than you expected. Due to recent changes in our logistics partners, our available return warehouses have changed, which may result in international returns for some customers. We understand this may be inconvenient and appreciate your understanding. We’re glad to know that our customer service team was able to respond promptly and provide an alternative solution. Your feedback is valuable to us, and we will continue working to improve both our return experience and overall service. Sincerely, RIHOAS Customer Support Team

Dear Customer, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your shopping experience did not meet your expectations. We regret that the quality, sizing, and overall value of the items did not satisfy you. We understand how disappointing it can be when a product differs from your expectations based on the website photos. Your comments have been shared with our product team as valuable feedback to help us improve our products and size consistency. Regarding shipment tracking, a tracking number is normally sent once an order has been dispatched. If you experience any issues accessing the tracking information, our customer service team is always available to assist. We appreciate your honest feedback and are sorry that we could not provide the experience you were hoping for. We will continue working to improve both our products and our services. Best regards, RIHOAS Customer Support Team

Dear Customer, Thank you for sharing your feedback. We’re truly sorry to hear about your experience. We sincerely apologize for the inconvenience regarding your return and refund. This is certainly not the experience we want for our customers. As each return requires verification by our warehouse before a refund can be completed, there may occasionally be delays that require further investigation. To help us review your case and resolve it as quickly as possible, please contact our customer service team with your order number and return tracking information. We will investigate the status of your return and provide you with an update as soon as possible. We’re also sorry to hear that you were disappointed with the quality of the items. Your feedback has been shared with our product team to help us improve. Thank you for bringing this to our attention. We appreciate the opportunity to make things right. Best regards, RIHOAS Customer Support Team