RMP Finishes

Please accept our sincerest apologies. We’ve recently uncovered a group of older reviews that had not been brought to our attention at the time, and we are concerned to see that your experience with our support and shipping was so frustrating. It is never our intention to make a customer work this hard to resolve a shipping error, especially regarding a leaking package. We clearly missed the mark on both our email response time and our follow-through. Even though some time has passed, we would love the chance to make this right or simply offer a formal resolution if one was never reached. Please contact us directly at [email protected] and mention this review. We want to ensure your situation is handled properly once and for all.

Thank you for reaching out and sharing the details of your experience. We are truly sorry to hear about the difficulties you faced with your room and the stress this caused your family. We’ve recently been reviewing older feedback that had previously been missed, and we regret that we weren't able to support you more effectively while this was happening. While milk paint is a traditional finish with specific application guidelines for different surfaces, it is clear that in this instance, the result was not what you expected and the process became incredibly frustrating. We sincerely apologize for the lack of clear communication regarding the sealant and for any guidance that didn’t meet your needs at the time. We appreciate that you are still willing to consider our products for wood projects.

Please accept our sincerest apologies for the frustration this order caused. We recently discovered a group of reviews that had not been brought to our attention at the time, and we are truly sorry that we missed the opportunity to resolve this with you back then. We are a small, dedicated team and we strive to handle every order with care. However, we are also human, and in this instance, we clearly fell short on our communication and response time. We understand that when a delay happens on our end, asking you to take the extra step of visiting the post office feels like an added inconvenience - especially for a one-item order. Our standard process for a mix-up is to provide a pre-paid return label so the product can come back to us at no cost to you, but we realize that your time is valuable and the wait made the situation much worse. We would love the chance to regain the trust you had in us for all those years.

Hi Anna, sorry to hear you're having issues with your order. Please feel free to reach out to [email protected] and we will help in any way we can. Thanks!!

Thank you so much for the 5-star review! We recently discovered a batch of older feedback from 2023 that we hadn’t seen previously, and we didn't want your kind words to go unacknowledged. We love hearing that you're a fan of our company! We’re a small team and we do our best to keep things running smoothly, though we know the occasional ordering hiccup can happen. We truly appreciate your patience and your support over the years. We hope you’ve had many successful projects since you posted this, and we look forward to serving you again soon!

Thank you so much for this heartfelt review! We recently uncovered a group of older messages that we hadn’t seen at the time, but your words truly resonated with our team. As a small company, we take great pride in being more than just a shop - we want to be a resource. Hearing that our office team was able to provide the education and kindness you needed for your first oil finish is exactly why we do what we do. We are so happy to have you as part of the RMP family and look forward to being here for you and your future projects for years to come!

Thank you so much for the feedback! We recently discovered a batch of reviews that we hadn’t seen previously, and we wanted to make sure we shared our appreciation for your kind words. We’re so glad you found the website easy to navigate and the descriptions helpful. Our team works hard to provide those 'how-to' suggestions and clear photos so you can feel confident in your projects. We hope those supplies worked out perfectly for you, and we look forward to seeing you back on the site again soon!

Thank you so much for the kind review! We recently found a batch of older feedback that hadn’t been seen previously, and we didn't want your lovely note to go unacknowledged. We take a lot of pride in offering natural products that are safe for the little ones, so it’s wonderful to hear that you feel confident using our paint on toys. We hope those projects brought a lot of joy to the children who received them! We look forward to helping you with your next safe and natural project.

Thank you for the 4-star review and for the honest feedback! We recently discovered a batch of older reviews that hadn't been seen at the time, and we wanted to make sure we acknowledged your helpful suggestion. You are absolutely right that mixing milk paint has a bit of a learning curve, and we’re glad you gave the defoamer a try to help smooth things out. We really appreciate the feedback regarding the instructions and the eyedropper.

Thank you for the 4-star review! We recently uncovered some older feedback that hadn't been acknowledged at the time, but we wanted to make sure we reached out to say thanks. We’re so glad to hear that both our products and our service met your expectations. We look forward to working with you again on your next project!

Thank you for being such a loyal customer over the years! We recently uncovered a group of older reviews that had unfortunately been missed at the time, and we wanted to sincerely apologize for the silence you experienced when you reached out. We are a small team and we truly aim to get back to everyone quickly, but it’s clear we dropped the ball on your message. We hate that it cost us a star, but we completely understand your frustration. It’s great to hear that the website information helped you make the move to the Outdoor Defense Oil - it's a fantastic choice for benches exposed to the elements. We hope the new finish has been performing well on your bench. If you ever have questions about future applications, please don't hesitate to give us another shout!

Thank you for the 5-star review! We recently found a batch of older reviews that had been missed, but we wanted to make sure we reached out to thank you. We’re so glad you loved the product and that it arrived quickly. We look forward to serving you again on your next project!

Thank you for the review! We recently discovered a batch of older feedback that had been missed, but we wanted to make sure we acknowledged your kind words. We're glad to hear that you found the website easy to use and were happy with the turnaround time. We appreciate the support and look forward to helping you again in the future!

Thank you so much for the 5-star review! We recently uncovered a group of older reviews that had been missed, and we wanted to make sure we reached out to thank you. We’re glad the website resources were helpful and that your order arrived quickly. We look forward to helping you with your next project whenever you're ready!

Thank you for the 5-star review! We recently found a batch of older feedback that we hadn't seen previously, but we didn't want your kind words to go unnoticed. We’re so glad to hear you were happy with the turnaround time on your order. We always aim to get our products into our customers' hands as quickly as possible so they can get started on their projects. We look forward to serving you again!

Thank you for the 5-star review! We recently uncovered a group of older reviews that had been missed, and we wanted to reach out to thank you for choosing us for your project. An Ash wood louvered fence sounds like a beautiful addition to any exterior! Since some time has passed since you posted this, we hope the spring application went smoothly and that our product is providing the protection and look you were hoping for. We’d love to help you out with any future preservation projects you might have!

Thank you for the 5-star review! We recently uncovered some older feedback that hadn't been seen at the time, but we wanted to make sure we reached out to thank you. We’re so glad your order arrived quickly and in perfect condition. We look forward to helping you with your next project!

Thank you for the 5-star review! We recently found a batch of older feedback that hadn't been acknowledged at the time, and we wanted to make sure we reached out to say thanks. We're glad to hear you had a great experience with our response times, as providing helpful and timely communication is something we always strive for. We look forward to working with you again!

Thank you for being a returning customer! We recently uncovered some older reviews that hadn't been seen at the time, but we wanted to reach out to thank you for your patience with that tech issue. As a small team, we’re always working to keep our website running smoothly, and we appreciate you sticking with it to get your order through. It’s great to know that our product descriptions helped you find exactly what you needed. We hope that particular order worked out perfectly for your project and that your next visit to the site is completely seamless!

Hi Chris, Thanks for the review and for sharing your experience! As you noted, the transit between our doors and yours is out of our hands. Even so, we will definitely be passing along your frustrations to the shipper. If there is any other way we can help, feel free to reach out!