Overall a very easy process
The process for the most part was very straight forward and easy. Two downsides were that every few days we would hear from a new person "claiming" to be our new rep. While legit in this case, in these days of scammers, it was unnerving a bit. Secondly, the system for proving I had sold my stock for the downpayment was very burdensome. It kept rejecting the only statement I could download from my account and the request seemed to be a moving target. Each person I spoke to on the phone could see that the report proved it just fine but the system would come back with additional details requested that were often on the original report submitted. Bit frustrating there.
We appreciate you sharing your feedback regarding your recent experience. We recognize your concerns about the frequent changes in representatives and the challenges you faced with the documentation for your downpayment. We understand how unsettling it can be to encounter new contacts regularly, especially with current scamming trends. We are also looking into why our system had difficulty processing your stock sale documentation, despite its clarity to our team members. Your insights are valuable as we continuously work to improve our processes and communication to ensure a smoother experience for everyone. I will be reseraching this internally but if you need anything else please let us know. Regards, John Fuss Executive Social Media Advocate T (313) 545-2880 F (855) 454-1165 [email protected]