ROKR, a sub-brand of ROBOTIME, is a leading brand in mechanical model kits. Founded in 2017, ROKR brings STEAM principles into building kits that are visually striking and intellectually rewarding. Guided by its motto “To Assemble, To Explore,” ROKR transforms complex ideas into an immersive hands-on experience, offering curious minds a rewarding and relaxing way to build, think, and explore.
Written by the business, not verified by us.
Is ROKR legit?
ROKR (rokronline.com) has a 3.9 out of 5 rating on OK.one, based on 112 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers really love the intricate designs and find assembling the wooden models to be a relaxing, highly engaging, and rewarding hobby. People often mention that the instruction books are very clear and easy to follow, and the customer support team is genuinely helpful whenever unexpected problems arise.
Some reviewers were not happy with the overall quality, noting that certain wooden components are quite fragile and prone to breaking easily during the assembly process. Consumers also mentioned needing extra glue and experiencing difficulty when applying heavy pressure to fit tight pieces together properly.
Auto-generated from all reviews of this business. For reference only.
Bought a 3D model and it was indicated that should be shipped in 1-2 days. It’s been over 15 days, never shipped and tried many times contact their customer service, but no answers. I see below reviews where they place an answer indicating to “contact our customer service” and don’t know if it’s a joke, since they don’t reply.
But one thing is quick and effective: card was charged seconds after order placement!
Post edited: their answering bot for these Trustpilot reviews is so bad, that posted below message without never sending me any email as mentioned.
Reply from ROKR2025-02-05
Thank you for taking the time to provide us with your feedback. Due to the uncontrollability of international shipping, shipping time may be affected. We are so sorry for the inconvenience. Our customer service has send you a response regarding to your case. Please check your email :)
Not only is assembly for the AK47 harder than it needs to be, the large spring for the shot action doesn’t cause enough force to release the rubberband.
Reply from ROKR2025-01-21
Hi! Thank you for your review. We apologize the product is not running well and we can assist you further. Please contact our Customer Service Team at [email protected] with details. We are happy to find a solution for you!
Do Not Buy ROKR. Order place, no product sent. Thieves!
I placed my order for two puzzles in November 2024. The day I placed my order the money came off of my credit card. I received no confirmation of my order for 3 days. After 30 days they sent me a useless tracking number that says the label has been created but the shipper (UPS) has not received the package yet. What a load of baloney! As of today it has been almost 60 days. The tracking still reports that the package has not been received. I am resigned to the fact that this company is bogus and has stolen my money. Very disappointed. Reporting them to BBB and every other agency I can find.
Reply from ROKR2025-01-20
Thank you for taking the time to provide us with your feedback. Due to the uncontrollability of international shipping, shipping time may be affected. We are so sorry for the inconvenience. Our customer service has send you a response regarding to your case. Please check your email :)
Rokr on this website did respond to my complaint of 7 December 2024 and took until 7 January 2025 to respond. but did not answer the question about puzzles that were ordered but did not get shipped.
Reading no personal responses this looks like an AI program responding.
There are two websites to leave a review:
trustpilot - toy manufacturing
trustpilot - toy store
I left a negative review on missing puzzles on the toy story and got a response to a new email - that looks like it is not a published email. Responding to this email does look like it did not get bounced back. Time will tell. I contacted my CC company and since it was within 6 months they refunded me the cost of the puzzles and shipping cost. the CC company is awaiting a response to the complaint.
Now we will see if the missing puzzles i ordered to show up.
Reply from ROKR2025-01-10
We are very sorry for the inconvenience caused to you. If you have any questions about assembly or replacement of broken parts,Please contact our Customer Service Team at [email protected] with details. We are happy to find a solution for you!
Will take your money not send you everything, even w/warranty (unless you email 3 times with extensive proof and wait at least 2 days)
Buying their little warranty only works if they actually send all the packages, if they only sent one through USPS it doesn't count as a lost package therefore it cannot fall under warranty. $140 that I now have to report as fraudulent activity and explain to my bank exactly what happened despite having a warranty, they have no working phone number, so if you want to get robbed and then have to report it, yeah buy from these guys. Edit: after 2 days they got back to me, and informed me that they didn't know what happened, but they were sending me the other parts of my order from international warehouses, which is great that I did get it a week later, however it didn't address any of the confusion or problems that I encountered. So while I still won't be ordering from them ever again, I will be raising this from one star to two purely because I didn't have to fight with my bank about fraudulent charges. A lot more fragile to put together than you would expect from functional models, but they do add backup pieces.
Reply from ROKR2025-01-07
Thank you for taking the time to provide us with your feedback. Due to the uncontrollability of international shipping, shipping time may be affected. We are so sorry for the inconvenience. If you have any questions or concerns about the shipping and delivery, please send an email to [email protected] with details.
I put an order December 3rd. They withdrew the money December 5th. On December 6th they told me the purchase had been shipped and sent me a tracking link. However the shipping company has merely been informed of the package and haven’t yet actually review it so the product I purchased is still in the hands of ROKR!
If you don’t send my package now I will ask my bank for my money back and also report your business for fraud!
Reply from ROKR2025-01-07
Thank you for taking the time to provide us with your feedback. Due to the uncontrollability of international shipping, shipping time may be affected. We are so sorry for the inconvenience. If you have any questions or concerns about the shipping and delivery, please send an email to [email protected] with details.
In August I made a large order of several puzzles. The package arrived and was missing 3 puzzles. I have emailed the company from thier website to be rejected; cut and pasted the customer service email into my email and again rejected. Again tried their on line form for customer service - email rejected. This is been an on going repeat trying to get this resolved only to find the correspondence email rejected. THEY DO NOT WANT TO RESPOND
Reply from ROKR2025-01-07
Hi there! Thank you for your review. We are sorry to hear you were missing parts from the product and we can assist in getting these sent out for you. Please go to the replacement parts page of our website, fill in and send the relevant information as required, and we will send you replacement parts.
https://www.robotimeonline.com/pages/part-replacement
I got my order in Argentina)). In the beginning I though it was a scam since once you do an order there is not everything clear where the order is at the moment.. but I got it. To get it in Argentina took about 3 months but it is because in Argentina everything is complicated when it comes to the shipping from overseas, but I am surprised that we got it. I apologize for a bad review on the beginning. My brother is very happy with his present :). The communication with the company actually was very good. Thank you.
Reply from ROKR2024-11-21
Thank you for taking the time to provide us with your feedback. Due to the uncontrollability of international shipping, shipping time may be affected. We are so sorry for the inconvenience. If you have any questions or concerns about the shipping and delivery, please send an email to [email protected] with details.
I’m still not even sure whether I’ve been scammed or not. I purchased a puzzle but it’s not made clear initially where they’re based or where your product will ship from. I ordered on 11th Dec ‘23 and asked if the item would arrive in the UK, in time to be gifted at Christmas. I was told yes. I then tracked it ship from China to USA and promptly disappear. It was re-shipped and has been sitting in Bournemouth UK since 21st Dec. It’s still there. To be honest, I’m not sure I’ll ever get it. Numerous emails to customer service requesting info get either an automated reply or none at all.
Reply from ROKR2024-03-06
Thank you for taking the time to provide us with your feedback. Due to the uncontrollability of international shipping, shipping time may be affected. We are so sorry for the inconvenience. Our customer service has send you a response regarding to your case. Please check your email :)
I ordered a couple items as Christmas gifts and my son's LOVE them! Excellent customer service as well. We will certainly be ordering again. Order in advance if it's for a gift as they will have to come through customs. Lastly, wax is an issue with customs apparently so it's not shipped with the items. We used Scentsy wax and it worked like a charm. 10/10 experience!
Reply from ROKR2024-03-06
Thank you very much for your compliments, we will continue to provide better quality products and services.
Fantastic item and great quality. The instructions are very clear and it also came with spare parts.
Looking forward to getting something else from here as these things are amazing and great fun
Reply from ROKR2024-03-06
Thank you very much for your compliments, we will continue to provide better quality products and services.
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