At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Is Rosegal legit?
Rosegal (rosegal.com) has a 3.1 out of 5 rating on OK.one, based on 848 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-10-24.
2 star because they finally responded, and gave me a refund, because of "Trustpilot"
Gave 1 star because that's the lowest allowed. They deserve ZERO. As others say, wish I had read these complaints before I ordered. 1st item took 2 months to arrive. Then was Wrong size. 2nd item NEVER arrived. It's been almost 4 months and from what I can tell, because it is difficult to understand their tracking system, I should have received it. (It was a gift - too late) They NEVER respond to emails or filed complaints or requests for help. I wanted to try to support a company instead of going through Ebay. Lesson learned, At least with Ebay, I as a buyer am protected from shady, non customer service oriented sellers,
6/1/17 I have upgraded my Rosgal experience to 2 stars. I did finally receive a refund on the shirt that Never arrived. And it's thanks to this "Trustpilot" site! I'm sure of this because there were No responses to my previous personal emails to RoseGal. But, personally, I will not be ordering from them, or other out of country sites again. (Unless they are highly rated on this site) Lesson learned. And no, I am Not a Trustpilot representative. ;)
Reply from Rosegal2017-05-25
Dear Steve ,
Thank you for taking the time to write a review.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
i was not happy with my dress i ordered love the dress dont get wrong but its a large on label yet i cant get into it yet am a size 14 it is very small made i would need a size extra large to fit me so how can i send it back there is no phone number for contact yet on letter it says if your going to send it back phone first but how can i there is no address neither
Reply from Rosegal2017-05-25
Dear Liz ,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I ordered two shirts over two months ago. I received one. They said the other one was shipped in a separate package from another warehouse. It's been an additional month and nothing. Apparently it was lost in Customs or never made it through. I won't be doing business again.
Reply from Rosegal2017-05-22
Dear Jerome ,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
I ordered 2 shirts and a month later still have not received my items. They didn't offer me to track my shipping when ordered. I will never order from this company again. Delivery was suppose to be 10 to 25 days. I spoke with representative and said expect it in the next week!! NOTHING!!!
Reply from Rosegal2017-05-15
Dear susan ,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticketcenter, please check and reply us.
Best regards,
Rosegal Customer Service Team
After Rosegal saw the review I did they contacted me telling me more about the shipping and also gave me a REFUND even though they said I could still KEEP the product.Even though the shipping does take a while I was impressed by the way the handled the situation.They even offered me points which I can use on items so I thought that was pretty sweet and even though the first package has not arrived yet I can say that I was and still am very impressed by the company.
(this review was edited)
Reply from Rosegal2017-05-08
Dear sarah,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticketcenter, please check and reply us.
Best regards,
Rosegal Customer Service Team
Received the 2 tops and thy were ordered 2 sizes more than what i wear. They don't fit. One might if I lose 10 lbs but the other I would have to lose 50 lbs and then it still might not fit. They have a bug spray smell on them as well. Never order again..........I've recently received a refund with no trouble, so they are true to their word.
Reply from Rosegal2017-05-02
Dear Faith ,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
Unscrupulous, inefficient, scam. No! Maybe just a little deceiving.
Unscrupulous they may be. Highly inefficient too, perhaps. Some may even consider them scam merchants. But I have to say my experience has been exempliary.
I ordered a single shirt to test the water, before I'd even read any of the reviews on here, but having been horrified by the depth of feeling expounded on here, and a warned by someone who has dealt with similar sites in the past, I checked the small print, and sure enough, that single shirt was going to give me much grief.
I immediately opened up the account, (set up automatically by Rosegal in the background), and dropped them a message cancelling the order. I also sent them a message via FB messenger as per their customer services page, asking them to do so.
I expected the worse. Perhaps no response at all, or a patronising reply telling me that I'd ordered it, so tough; but no! Within twenty four hours, (which is in line with their own expectations), I had a mail back cancelling the order and giving me a full refund, (which has been echoed by PayPal). I even receive an 8% discount on my next order, which I could have used to reorder the very same shirt if I had wanted to. Job done!
I may not have the shirt, and it may have been for all the wrong reasons, but their treatment of me was perfect. No hassle, no grief, no histrionics.
I shan't order from them again of course, but that's not because they treated me bad, but because the maths just doesn't add up when you look into it properly, and I would advise anyone who deals with Rosegal, or sites with a similar ethos, to check out the delivery conditions before doing anything, because despite what Rosegal say about free delivery, you *will* pay something, because the delivery service will pay the import duty for you and bill you after the event. It's also worthwhile checking out what UPS has to say about import duties and taxes, so that you are forwarned.
Ok,right off the bat there are EXTREME similarities between Zaful and Rosegal.They even sell some off the same products,which hey i mean as long as they turn out the way you expect them to its not that big of a deal.My theory is they're even from the same company like Hollister and Abrocrombie.Clothing wise I looked on the sight and my personal opinion is that the clothes on Rosegal seem to be nicer is my opinion even though a lot of the ones they have there are also on Zaful.But I have noticed that Rosegal has a higher percentage of angry people.So I am a little nervous.Rosegal does how ever offer a wider variety of things even WIGS.I just HOPE it doesn't take for ever to get to me.I ordered a bikini and I'll do an update on the quality after it reaches me.
Reply from Rosegal2017-04-24
Dear sarah,
Thank you for your comment.
We at Rosegal are not affiliated with any other websites. Please note however, that we sell wholesale and it is possible that other companies may also carry similar items to our own.
If you have any further questions, please contact us through our Support Center here: https://support.rosegal.com/ticket/ticket/index.
Thank you,
Rosegal Customer Service Team
ZP1703022318362168. Dress size 5X. Well it didn't fit me but did fit my Granddaughter which is size 12. I won't be ordering from you again.
Reply from Rosegal2017-04-18
Dear Janet ,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I have ordered many items from Rosegal , and while yes its true that it takes long to arrive I have been happy with all the items so far. All are clothes and I ordered one size larger then normal and have had everything fit well.
I made a selection to order and beore I could even pay for the selection I was notified that the order would be processed as soon as i had finished paying for them. I had credit in my wallet, which went against the order. I then amended my order and I then realised that my credit had disappeared. I contacted Rosegal and explained my situation and my reply was "Complete payment to my original order as the credit was set againt it" I am so frustated at this moment. I have gone through the whole site and cannot see where I can fix this. I DO NOT WANT THE ORIGINAL ORDER I WANT TO AMEND IT BEFORE I PAY. Please tell me how to do this along with keeping my Wallet credit. Z1704101207290098
Reply from Rosegal2017-04-13
Dear Laura ,
We are sorry to hear that you are experiencing some issues.
Please note that your order status is ""Partial paid" and in thsi case we cannot opertae the amendation as you requested.
We have cancelled this order and sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you.
Rosegal Customer Service Team
I placed an order for two swimsuits about a month ago. I got one of them and am happy with it for as cheap as it was but my second swimsuit still has not even shipped. Attempted calling the customer service line multiple times and the call never goes through.
Reply from Rosegal2017-04-11
Dear Kristina ,
Thank you for your comment.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
I love the looks of your clothes and I have tried to order more since my first order, don't ask me how that went through as I don't know, My problem with you is that my payment kept getting denied even going through pay pal.
Reply from Rosegal2017-04-06
Dear Sandy ,
Thank you for your comment.
Please check our payment information here:http://www.rosegal.com/payment/
If you have any further questions, please contact us through our Support Center.
Thank you,
Rosegal Customer Service Team
I must admit I was hesitant at first when ordering. I have made 3 separate purchases over 2 years with Rosegal. But i only ordered inexpensive clothes just in case shady deals would be made and I wouldn't be out of too much money. They were pretty accurate even though i did send an email about the actual processing/shipping days. They did respond, which was a good thing. I thought i would be ignored and the clothes came in a fair time. The shirts were true to size and as shown online. I wanted to be honest that Rosegal is not that terrible from my experience. I don't purchase anything over $15 bucks. They are good for little tee shirts but nothing major.
I receieved a refund for both the item i bought. (Ordered 2 items, item that was shipped out second came 1 month later, the item that was shipped out first never made it to me. All they could say was to ask me to wait for 2 months and pushed all the blame to the shipping company. If the shipping company is losing so many parcels, why isnt anything done about it? Dont you want your customers to receive what they bought? and hopefully like it and make another purchase?
Very Disappointed!)
Reply from Rosegal2017-03-21
Dear Leanne,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution.Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
Issue was with item, customer service I would give more stars
I recently purchased two items. The sizing was a bit wonky on the item I received, I am a AU/NZ Large to X-Large depending on fit. I purchased a linen style print shirt, lovely, and material feel was good. Label said XXL -but I couldn't even get my arm in, hence the 3 stars. I gave the item away to a friend. The second item was a swimsuit, but it was cancelled by them and my money returned.
I give them credit that from purchasing to getting my refund there was communication from them all through the process. I see they have had poor reviews, but they seem to have upped their game. I would purchase again, but maybe from the plus size range and check very carefully the sizing.
Reply from Rosegal2017-03-21
Dear Sharon,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
If you have any further questions, please contact us through our Support Center.
Many thanks,
Rosegal Customer Service Team
I like the items sent to me, but have not received the blue rose I ordered yet; has it been sent?
I like the items sent to me, but have not received the blue rose I ordered yet; has it been sent? My shirt was to small, but I can wear it. I ordered 2 more shirts XL that should fit perfect.
Thank you! Z1701090907412903
Larry Leonard
although I did not receive my order they did give me a full refund.
Although I did not receive my order they did give me a full refund.
Reply from Rosegal2017-02-11
Dear Deb ,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
As the paypal charge is up-to-date,we suggest checking out using USD as this figure is always correct.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Rosegal Customer Service Team
I STILL HAVENT RECEIVED MY SWIMMERS AND TOWEL AND ITS BEEN OVER 3 WEEKS NOW ???
Reply from Rosegal2017-02-09
Dear Anita ,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order on Janurary 18,2017 . Usually with this service, the shipping time is between 7-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Rosegal Customer Service Team
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