At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Is Rosegal legit?
Rosegal (rosegal.com) has a 3.1 out of 5 rating on OK.one, based on 848 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-10-24.
The clothes are very cheaply made and the materials smells so noxious like chemicals...I would not want to wear this on my body. I ordered 2 bathing suits, one came in a zip lock bag in a ball like if it was used or worned(the smell made me sick). The other was sealed but neither were the right sizes, also ordered a dress that is so badly made one size is different than the other and all streched out.
This whole order is going in the trash, lesson learned. Never Again from Rosegal.
(UPDATE: March 19, 2016) Even though Rosagal shipment felt short of my expectations they offered me a refund and remedy the situation, so I have to say they made an affort in customer satisfaction and for that postive outcome they deserve this update - Thank you RoseGal!
I have spent more than 200 dollars in the company, I placed my order in February 20 and still haven´t recived a thing I have sent a service ticket to know when they will send the entire order and tell me to check my account, which of course I had checked before the reviewed and haven´t had a clear information on the status.
I was really excited with my purchase, but so far has been disappointing
Reply from Rosegal2016-06-07
Dear Guadalajar23,
Thank you so much for your valuable feedback.
Please understand after we receive your order,normally it will take us some time to prepare the items.
Our team has reviewed your complaint and offered you a solution in the ticket.We are waiting for your reply.Could you please answer us ?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
How much you can excuse, you are not ashamed???many complained. I ordered 2 dresses behind 21.45 eur,~23,50 $,not returned the money,could not.THIEF !given only 200 points~ behind 4.$,Where is my money 19,50.$.THIEF! Dresses were terrible,like a rag. See all,please do not buy,horror.I first saw.
Reply from Rosegal2016-06-07
Dear Milija,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
The item looks little like the picture, says it is loose yet the measurements are very dodgy, and the cost of returning it is more than the item is worth as well. I have no choice but to keep the item and take the 'points refund', which makes me feel obligated to stay with this shoddy website. I am very angry and upset about the poor service.
Reply from Rosegal2016-06-14
Dear Sofia,
Thank you for your valuable feedback.
We offer the detailed measurement chart for each item,therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Can not reply on website won't except order number
Got a jacket delivered today and it has no fasteners to do it up . Also very small would order a 2 xl next time
Reply from Rosegal2016-06-14
Dear David，
Thank you for your important feedback.
We offer the detailed measurement chart for each item,therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Oh dear where to start ! Firstly it took ages to get here almost a month, I should have looked more closely or checked the reviews on this company. I won't make that mistake again. Cloths very poor quality and not well made at all but worst of all their sizing is sooooo off it's unbelievable !! I ordered X-large in everything and there were 4 items to be on the safe side ( when buying in a store I'm generally lge ) however, nothing came even remotely close to fitting. My 23 year old size 8 daughter tried them on. And while she can actually get them over her head they were way too tight on her to !!
I would never EVER recommend this site ....bad experience from start to finish !
Reply from Rosegal2016-06-14
Dear Carrie,
We regret the inconvenience that your experience has caused you.
We offer the detailed measurement chart for each item,therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I had to wait a month to get the stuff and it was so wrog. The sizes were right but the look of the clothes very different. I paid a lot to get clothes that i could buy in a chinese store next to my town for less. I didn't expect that. No more.
Reply from Rosegal2016-06-07
Dear valeria,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
This is my honest updated review on Rosegal.
I think the company is really trying to change their image and the way they are doing business. I contacted them regarding the missing item from my order on 2/2/2016 and did not hear back from them until 2/17 because the company was closed during Chinese New Year. They mailed me my missing item and I received it the following week. After the company read my reviews, we came up with a solution and I was able to get a refund to my Paypal account the next day after I submitted my reply to customer service. I have had a really good experience dealing with customer servce and that's why I gave them an updated 3 stars. With that being said, the quality of their clothes is exactly what you should expect for the price paid. Enough said.
I really wish I had read reviews about this company before ordering anything from them. Luckily I didn't buy all the items in my cart since I wanted to do a trial run first.
I ordered 5 items but only received 4. According to their website, all items were shipped. I filed a complaint ticket, which, I hope they respond to or else I will contact Paypal and contest this charge.
The items I did receive are poor quality and look nothing at all like the items online. One reviewer claimed that the dress they received was made out of the same material as cheap halloween costumes. That is the perfect description for the quality of the dress I received! The sleeves on the coat I ordered was disproportionately long. The sweaters were very thin. One sweater only reached to my waist but on the picture it was supposed to be tunic length. Overall, I would NOT order anything else from this company again. I suggest that others stay away from this company as well. Too bad because I spend a lot of money on clothes and I really like a lot of their unique looking items. Rosegal, you just lost out on a lot of money from this customer!
Hi,
There are 3 cm of difference between the Rosegal' size chart and the items (Slimming Hooded Single-Breasted Front Pocket Applique Design Men's, Slimming Striped Hooded Inclined Patch Pocket Horn Button Long Sleeves Men's).
However Rosegal accepted to refund full of the products value for their mistakes without return of items. That's a good point.
VM
LATEST UPDATE:
Perseverance! It was the most time-consuming activity I have ever done! BUT - IT WAS WORTH IT! I did as was asked & photographed EVERYTHING (arms, waist, length, shoulders, hips) & sent the information as clearly as possible - full photos plus close-ups proving measurements. EVERY measurement I sent was (much) MORE than 3cm too small (if your measurements are more than 3cm out of stated size you are entitled to a refund. See "warranty policy").
They refunded (to my bank!) a certain percentage of my money back, without having to return the tiny clothes thankfully. My advice, be as CLEAR as possible (note SKU, send as many photos with measurements, complain EVERYWHERE) & don't let it go. It's worth it in the end. They expect people to give up. On principal - don't give up! Good luck.
UPDATE:
They replied demanding more photos & information. THey offered a refund (on account - NOT real money) of 10% of original cost OR I could post stuff to China & they'll swap them but I MUST PAY!!!!!!!!! (am assuming that that is not cheap - Germany to China AND then from China to Germany!!!!etc)- THEY sent me the wrong sizes!!!!! I decided to photograph EVERYTHING AGAIN but this time with measuring tape beside them. I have wasted 4 hours of my life using photoshop for close-ups etc. I am doing this on principal because they should NOT get away with this & it's what they expect! These are 4 hours I will never get back! What a bunch of criminals! DO NOT BUY from them. THe positive feedback MUST come from employees or friends of staff!
Yesterdays complaint:
Okay, I write complaining that the clothes sent were made for tiny people & the reply I got is that I should photograph EVERYTHING with a ruler beside them. I'm 5'9" & small-medium sized- the clothes barely fit my 13 year old daughter (in a second complaint I sent a photo of her wearing 2 of the TINY tops as an example- naturally I have not got a reply regarding that mail...I sent both complaints within 25 minutes of each other)
I have no words! I'm a fool for not checking out reviews. The photos & website were just so professional!
Have I mentioned the terrible quality?! The clothes are badly shaped (tops too wide), stained (bikini) and the material feels beyond cheap! I ordered them because they looked so good & they're different to what everyone is wearing... DO NOT MAKE THE SAME MISTAKE AS I HAVE!
I am insisting that I can send the clothing back for free. I am now scared I'll never hear from them like other customers!
Last thing! I ordered 2 dresses & they fit as tops!!!!!!
Reply from Rosegal2016-06-14
Dear Marion,
Thank you so much for your important feedback.
We offer the detailed measurement chart for each item,therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?
If any question, please email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Items ordered are of poor quality and completely different then advertised.
Screen Shot 2016-01-29 at 14.25.14
Reply from Rosegal2016-06-07
Dear Manuela,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team will solve it for you.Could you please provide us your order number?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Don't expect to receive the item pictured. The item is misrepresented in Rosegal's photos of a much higher end sweater. It's a cheap knock-off top, not a sweater. The fabric is thin and doesn't drape properly, it's badly sewn, seams are not finished, it doesn't fit properly and the design is way off. The description and photos are misleading. Rosegal offered me a 20% credit only.
UPDATE: Rosegal rectified the problem and provided a 100% refund.
I spent about $100 on 4 different clothing items. I placed the order before Thanksgiving and as of today have still only received three of the items. I did leave a message for the online customer service, which claims response within 24 hours. Someone got back to me about three weeks later and never did answer the question I had asked. The response was a blanket answer to appease me.
As for the items I received. The fit on two of the items is very small for a medium!! I might be able to wear them but with only a very thin t-shirt or tank underneath. The third item fits ok and I will wear it comfortably.. As for the fourth item??? Who know, but I suspect it will be too small as well!! The quality of the items is very poor.
If you are considering clothing from this company....
1) Choose a size or two bigger than regularly worn
2) Dont be in a hurry to receive your items
3) Order and dont ask ANY questions on their online site!!
4) Be happy to wear the item a time or two then use it as a rag!
Reply from Rosegal2016-06-07
Dear Liz,
Thank you for your important feedback.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
We offer the detailed measurement chart for each item,maybe you chose your regular size and the size you chose was not fit.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
The price is right and that is what you get poor quality clothing I order 3 sweaters for my daughters for Christmas shipping was fine one was back ordered that didn't bother me. Just quality was very poor they do not look like the picture not as substantial as the photos on line
This is my test. I am very nervous now, as I've just placed a rather large order with Rosegal, and have just seen these terrible reviews. Whoever is behind these copy/paste responses from Rosegal, I have a few questions. And please refrain from responding with a copied and pasted response.
1) How is it possible to say that you have resolved someone's issue here, and THEN ask for their order number?
2) Do you use child labour?
3) Do you actually intend on reimbursing these people who have either not received their orders, or received partial orders, or received items in poor quality?
Please do the right thing. I would like to be able to come back here with a positive review. And if there is a copy/paste reply to this to match any of the others here, I will be cancelling my order. Thank you.
Reply from Rosegal2015-12-25
Dear Sara，
Thank you for your important feedback and for letting us about your experience with us.
We ask the order number just want to check your status of your order at first time and resolve the issue ASAP.
Would you mind telling us what is the problem with your order, we will send you the email for details, please reply.
Thank you very much for your nice help.
Best Regards
Rosegal Customer Servicen time.
Items fully delivered within 2 weeks. Cheap quality but then you get what you paid for. Even checking the size chart one of the tops I ordered seems to be designed for a child even thought I ordered 2 sizes bigger!
Not going to bother to complaint as judging by previous reviews will be a waste of time.
If what you want is poor quality clothes at a very cheap price that's perfect for you.
Reply from Rosegal2015-12-24
Dear Customer,
Thank you for your important feedback and for letting us about your experience with us.
Would you mind telling us what is the problem with your order, we will send you the email for details, please reply in time.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
After weeks of back & forth, I got a partial refund
Okay: The source of my complaint: The images on the website have nothing to do with the actual articles of clothing. They look really cute, but seriously, this company's products make Old Navy look like high quality.
I finally got a partial refund for my order after weeks of jumping through hoops, and writing a 1* review here on Trustpilot. So, order at your own risk, be aware of what you're getting. Probably for someone these clothes will be perfect, but not for me.
Reply from Rosegal2015-12-24
Dear Jenn,
Thank you for your important feedback and for letting us about your experience with us.
For the problem you have mentioned, we have send you an email so that we can reslove th problem ASAP. Please kindly check in time.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
Given points as a gift for writing good reviews, turns out I can't use more than a certain allotted amount that only saves about $4 per item. A bit ridiculous really, I got all excited over nothing.
Took 2 months to receive my order and then it was the wrong color.
Reply from Rosegal2015-12-18
Dear Lini,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you please first tell us your order number so that we can check the issue and send you a better solution?
Thank you for your support and patience.
Best Regards
Rosegal Customer Service
Two stars since I actually recieved my order. After two months though. Very poor quality but I guess you get what you pay for. Cant use all my clothes since the sizes were very, VERY small even though I ordered a bigger size than I normally do, so they will go to charity. Cant be bothered to send any returns and from what I've read here I probably wont get any money back anyway. Ordered a pair of shoes which I am suprisingly happy with. The right size, and look like the picture, look a bit cheap but they were so I guess thats fair :P. Probably wont order from them again.
Reply from Rosegal2015-12-18
Dear Ellinor,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you please first tell us your order number so that we can check the issue and send you a better solution?
Thank you for your support and patience.
Best Regards
Rosegal Customer Service
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