Rubber B - Official

Hello Roman, We are sorry to hear you did not enjoy the Military Green color. It is definitely a lighter, more faded green - especially in the sunlight. It tends to look much darker indoors - a fun fact about that particular green in our lineup. Regarding the Rubber B for IWC Timezoner - it is actually the same size as the OEM “Standard” size strap that comes from IWC on that watch. If the RB version does not fit you well, then you must have a non-standard size from IWC. For any need, including yours, we provide same-day customer service with a live human, as you experienced - because we truly value you as a customer. According to our conversation with you, it seems you would need a longer piece on one side, which would be longer than the IWC factory band in their standard size. We apologize that we can only offer the standard OEM size match for that model at this time. We would love to make more options of course, but the Swiss factory we share with the top watch brands has overwhelmed production slots, so they limit every brand’s production abilities, meaning we must make other priority launch choices unfortunately. :( The return fee you are upset about is not a punishment or profit mechanism. It is a normal fee charged by most small retailers and niche brands to cover the transactions fees and other costs associated with returns. We do absorb those losses and provide complimentary outbound shipping on Exchanges. Please feel free to reach out Customer Service Manager - Carol C. via telephone on weekdays M-F / 9-5 EST to discuss this case further. :)🇨🇭

Hello Jim, We are sorry to hear your complaint. However, there must be a misunderstanding. Rubber B answers all emails the same business day and we are also the only strap company available by telephone to speak to a human instantly Monday through Friday 9 to 5 EST. We do not have any record of an email from you nor a phone call. Please call us on Monday at (305) 771-2369 or you can use our contact page. It is possible that the contact page might have a technical issue that we are unaware of so always feel free to call or send an email directly to [email protected]. We look forward to serving you upon actual connection! Thank you so much for being a valued customer. Sincerely, Rubber B Customer Care 🇨🇭♥️🇨🇭

Hello Ole, You have an excellent eye for detail! Thank you for your wonderful review of the Rubber B for Rolex Sky-Dweller. We wish you much enjoyment of your Rubber B for many years to come! Yours Truly, RB Customer Service 🇨🇭❤️🇨🇭 Celebrating fifteen years since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Vin, Thank you for the excellent review! We are very happy that you are enjoying your Rubber B strap and the matching luxury customer service that we aim to provide... Have a wonderful day! Your RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating fifteen years since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Crazy Cuban, We truly appreciate you taking the time to share your experience with others! Rubber B is the only strap company who's straps are 100% Swiss Made... Many copy-cats and emulating brands are using misleading marketing tactics, turning unknowing customers into victims of fraud. We are happy you are now enjoying the true luxury value you expect and deserve for many years to come. Best Wishes and Thanks Again! Customer Care Team Rubber B - The Ultimate Rubber Strap 🇨🇭❤️🇨🇭

Hello Celal, Thank you for your very detailed review! We hope you continue to enjoy your Rubber B for the IWC Big Pilot, wherever your adventures take you! Have a wonderful day. RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating fifteen years since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Jorge, Thank you for your very detailed review! We hope you continue enjoying your Rubber B strap wherever your adventures take you! Have a wonderful day. RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating fifteen years since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Luis, Thank you for sharing your long-term experience with the ultimate rubber strap for your various watches. We appreciate you being a valued client and wish you continued enjoyment of your Rubber B straps! Sincere Best Wishes, Your RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating fifteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hi Paul! Thank you for the excellent review! We are very happy that you are enjoying your Rubber B and the matching luxury customer service that we aim to provide... Have a wonderful day. Your RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating fifteen years since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Leonard, Thank you for sharing your thoughts. Although your review is not verified through a third-party platform, like most of our feedback, we recognize you as a valued customer and would like to share our perspective. We’re genuinely sorry that, despite our best efforts, we were unable to meet your expectations. Your strap has been on the market for over three years without similar concerns from any other customers, but we fully respect your opinion. From the moment you contacted us, our team was immediately available—via both email and telephone, support channels that are increasingly rare in e-commerce—to assist you without delay. Despite that fact, we respect your opinion and never doubted your right to dislike the strap. From the moment you reached out, our team provided immediate and very friendly assistance via both email and telephone support channels that are increasingly rare in today’s e-commerce environment (try reaching a human at any of the companies that emulate RB straps). We then sent you a hand-selected, Swiss-made replacement strap, personally chosen by our operations manager for its exceptional quality and fit. When that, too, did not satisfy you, we promptly issued the RA for a full, no-argument refund. Because ratings range from five stars (excellent) down to one star (the lowest possible), your choice of a one-star review indicates that nothing short of perfection could have met your expectations. We strive to deliver both a world-class product and a responsive, customer-first experience, so we regret that our efforts fell short of what you deemed acceptable for any stars whatsoever. Of course, this also demonstrates your lack of capability when it comes to using reason. In any case, we are happy that we provided you the full refund before you left this review, because we strive for customers to be entirely satisfied, as their straps will last many years of enjoyment. Best Wishes, RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating thirteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Salvio, Thank you for your review! We hope you continue enjoying your Rubber B strap wherever your adventures take you! Have a wonderful day. RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating fifteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

REVISION: As we have not heard from you since replying with the answer below three days ago, we believe your post may be fraudulent (as it is an organic post rather than an order-confirmed post via the store API). We will request Trust Pilot to remove your post. Hello Sir, We do not have any orders found under your name, and no record of you having contacted us. We are available via telephone M-F / 9-5 EST. Please call us at your earliest convenience. (305) 771-2369

Hello Marcela, Thank you for your review! We appreciate your kind words, and thank you for being a valued Rubber B customer! Have a wonderful day. RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating thirteen years since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Kenneth, It was our pleasure to assist you. We truly appreciate you taking the time to leave your review, and that your service experience has been up to expectations. :) Wishing you much enjoyment! Sincerely, Your RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating thirteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Gary, Thank you for the excellent review! We are very happy that you are enjoying your Rubber B for Sea-Dweller and the matching luxury customer service that we aim to provide... Have a wonderful day. Your RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating thirteen years since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Surly, Thank you for sharing your opinion of the quality product you have come to experience from Rubber B, and for detailing your installation process. We truly appreciate you taking the time to share your thoughts with others. Wishing you many years of enjoyment of your Rubber B for SD43!.... Best Wishes, Your Customer Service Team at Rubber B 🇨🇭❤️🇨🇭 Celebrating thirteen years of Swiss innovation since inventing the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable