Rug Doctor (rugdoctor.com) has a 2.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; 54 of them were added in the last 12 months. Last updated 2026-08-10.
I rented a machine at Walmart used it some that day. The next morning I went to plug in and the machine would not turn on. I called and they said to take back and I could get another one. I had to call once I got there. I did and the other two machines were dirty in the dirty water tanks and looked dirty on the outside. They sent me to another store and two out of the 3 machines were dirty. I guess it is rent at own chances to bring others dirt and/or anything else into your home. This is not Walmart fault or any other rental places fault. These should be cleaned or at least sanitized before the next rental.
Reply from Rug Doctor2023-12-06
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
Smelly. Did not work at first. My son had to fix it
Reply from Rug Doctor2023-12-06
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
By far the worst rug doctor I've ever used. After taking an hour to clean the foul smelling tank, it would not emove the water on the carpet. Last time I'll use this product! This was returned after two hours. Don't waste your time!
Reply from Rug Doctor2023-12-06
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
It didn’t work it didn’t clean the floors and I followed the instructions
Reply from Rug Doctor2023-12-03
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
J
Jen · 7 reviews · Experienced 2023-11-21 ·
★★★★★
Rang regarding machiene which stopped…
Rang regarding machiene which stopped working 3rd machiene I got, the first two I ordered didn't work when recieved. 3rd machiene only used 3 times on carpet on stairs and kids beds then reset button kept popping up. Now rugdoctor are asking for £80 for me to ship to them so the repair shop can have a look as I'm based in ireland even though there is 5 uears warranty on the machiene. When you ring them they tell you to email then and then when you email them ypu gey no reply waiting at least 3 weeks to hear back. You be better off going to lidl or aldi at least they guarantee there products and warranty..
Reply from Rug Doctor2023-12-06
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
Charged me twice when I was unable to get it back on time because of a holiday, I couldn’t just wait 3 days to use it, really should make rental two days……!!!!!
Reply from Rug Doctor2023-12-09
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
G
Gary · 2 reviews · Verified · Experienced 2023-11-30 ·
Thank you for reaching out to us regarding the unit. We apologize for the unit being defective and dirty. We appreciate the feedback and would like to help as best as we can please call us or email us so we can assist you. 877-343-0588, [email protected]
m
mark h · 2 reviews · Verified · Experienced 2023-11-21 ·
★★★★★
Pleasant surprise
Very easy process to rent and worked as it should.
It was dirty when picked up and went to return it the store was closed due to a holiday so got charged for extra day
Reply from Rug Doctor2023-12-03
Thank you for reaching out to us regarding the unit. We apologize for the unit being defective and dirty. We appreciate the feedback and would like to help as best as we can please call us or email us so we can assist you. 877-343-0588, [email protected]
The machine did not clean properly. The brushes would not spin.
Reply from Rug Doctor2023-12-03
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
It was ok but I rented on the day before Thanksgiving at Walmart not knowing Walmart is closed on Thanksgiving so I did not get to return the next day. So naturally I was charged extra for it.
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
Easy to rent. Didn't like how you advertise $40 to rent but you have to pay $23 more for the solution. That put a big damper on our experience. The main Rug Doctor machine cleaned our carpets better than our last several carpet steam cleans with another machine AND with a professional company!
Not 1000% perfect results, but we're going to use it again this month and see if it brightens up again a little more. Thank you for having an easy system so available everywhere!
MRug doctor serviceachine was clean and worked well
Machine was clean and worked well
N
Not renting this again · 2 reviews · Verified · Experienced 2023-11-22 ·
★★★★★
The equipment was nasty
The equipment worked, what I didn’t like what the level of nastiness it was, the equipment had full of mud, stone and fur and other things I have no idea what it was. It was as so nasty I Spent over 40 minutes cleaning before it touched what I had to clean
The machine does not work at all. This is a complete waste of money and time. Never going back
Reply from Rug Doctor2023-12-03
Hello, We're sorry to hear you weren't completely satisfied with your experience. We appreciate your feedback and are always trying to do our best to provide our customers with a great experience. We will pass this information over to the right department. Please reach out if you have any other concerns at 877-343-0588, [email protected]
