Rug Doctor (rugdoctor.com) has a 2.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; 54 of them were added in the last 12 months. Last updated 2026-08-10.
As an update to my recent review on the non-arrival of my carpet cleaning machine, I have to report that Customer Services, in the person of Owen, dealt with the situation very well, listening, understanding, offering alternatives and an instant refund. I might give them another try sometime. Thank you, Owen
Easy check out, easy return!
Everything was easy to do, the cleaner worked excellent. And I was able to do all 6 rooms in the house with no problem.
The ground on the plug was broken off when we got it. How regularly do these get inspected?
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
The machine didn’t really do anything other than wet the carpet.
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
I love using a Rugdoctor.
Machine was absolutely disgusting!!! I, MYSELF, had to take 2-3 hrs that I shouldn't heen shampooing with...cleaning the damn machine. Get iy cleaned and guess what?!?! The DAMN MACHINE DIDNT WORK!!! Step up ur game Rug Doctor!!! You're supposed to be "the best" shampooer out there....my $80 bissell I found on clearence, out did yall a couple weeks ago when this happned🤦♂️🤦♂️🤦♂️ Sad thing is, I would still love to try rug doctor out....I will take a free 24 hr promo code for me having to professionally clean your machine....and still not.
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
The Rugdoctor machine was not working up to 100%. The brush beater motor would not run. I checked for a clog and the motor belt. The problem is with the motor itself. I left a note on the machine, so the Kiosk service person would see the problem, and remove the machine from service until it is repaired; otherwise, the next person to rent the machine will also have a bad experience.
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
In the last week I have rented a Rug Dr and a Bissell for my stores. The Rug Dr didn't do nearly as well.
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
Machine worked well. However the writing on the buttons was wore off. Took awhile to figure out how to get the tanks off.
The only thing I didn’t like about it was emptying the tank. There should be a better way empty it
I will have to say that using the rug doctor kiosk was simple and easy end it was affordable.There was just one issue, when I went to clean the filter inside of the dirty water tank it was difficult to release the filter and put it back into position. Other then that, the entire experience was easy and it really really cleaned the dirty carpets that we serviced.😀👍🏽
I rented a machine and I got it home and it didn’t work. The brush up front didn’t work, and didn’t spray water. I had to take it all the way back 45miles without getting the carpet clean. The return went great and the people I talked to were great I just think the machine should be checked out before they are rented out.
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
Only complaint, I feel prices are too high. I don’t blame you for it… I blame Joe Biden. However, till prices go back down or my wages go up, I won’t give anyone more than 3 stars unless I feel prices are fair.
It didn't clean Good at all. It put out the water and dried it up, good, but the cleaning wasn't done. The brushes must not be working .
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
I rented two units to get the job done quickly and one of the units did not spray water at all. The pump made a sound but no water came out.
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
Machine did not get rug clean despite going over it five times.
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
I rented the cleaner and when trying to use it, the brush jam light immediately came on. I went back and exchanged it for another. Same thing. Two bad units. I asked for a refund and went to Lowe's and rented a Bissell. No problem.
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
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