Rug Doctor (rugdoctor.com) has a 2.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; 54 of them were added in the last 12 months. Last updated 2026-08-10.
I purchased a $500 rug doctor in July 2023 and it is now leaking. I was told I was responsible for shipping to rug doctor for the repair. These are not lightweight and I can’t believe I need to pay to send it in for repair while still under warranty. Are you kidding me? This is my 2nd rug doctor machine purchase. I’ve learned that just because of the price doesn’t mean it’s quality. Last time I’ll buy one.
Rug doctor leaves carpet wet dirty there machines are not well serviced, The products don't smell nice my carpets were cleaner before hiring rug doctor Value for money none
I thought that it worked well, until 2 days later when all of the spots it had supposedly cleaned came back up the same as before. It appears to just mask the dirt for a short time and not do a real, thorough cleaning. The water was quite dirty though, so it did take care of dusty dirt. But not staining or spots. For the price, definitely not worth it. You're better off purchasing your own cleaning machine and supplies in the long term or getting new carpet in our case.
Doctor Machine Rental I recently had an absolutely horrible experience with Rug Doctor's machine rental service. The machine I rented came with an unnoticed, repugnant smell. As I started cleaning my carpet, I didn’t realized that the machine have some left disgusting water inside. To my horror, the disgusting water was very smelly and the smell persisted even after the cleaning process, leaving my carpet reeking and unbearable. I send my carpet to dry cleaning and the disgusting smell didn’t go away. It was so stinky and so intense that I had no choice but to dispose of my carpet altogether. This experience has been nothing short of a nightmare, and I am extremely disappointed with the quality of Rug Doctor's equipment. I strongly advise others to think twice before considering Rug Doctor for their cleaning needs, as the consequences of using their machine have been nothing short of catastrophic for me.
The Rug Doctor gets out surface dirt and stains in the short term, but it's bulky and cumbersome to use with mediocre lasting results. Cleaning my wall-to-wall carpets took serious muscle to maneuver the machine everywhere, even after reading the instructions. And while the rug looked cleaner at first, the musty smell returned within days. Renting and hauling from the store was also a hassle. So for a quick fix in between professional deep cleanings, I’d maybe use Rug Doctor again. But for a truly clean and lasting result, I still prefer to call the experts.
While these carpet cleaners are amazing(large and small. I have them both), their warranty process isn't. I have the "Pet portable spot cleaner". It no longer sprays from the handle, it only drips water. I am well within my warranty, but they expect me to pay the shipping to and from their repair center. I think that is wrong. If outside the warranty, I would expect to pay for shipping and repair, but not while under warranty. There are repair centers, but none in my area that work on this particular machine, unfortunately. I will remember this when I purchase another machine. It's a shame that this one will go into a landfill instead of being repaired.
Did a good job.
easy to rent - affordable.
Shocking service - we booked a Rug Doctor to help clean my elderly mother's house while she was away and from the moment we picked up the machine we had nothing but problems. The machine was jammed into the little space in the collection locker and we had a nightmare getting it out, when we got it home we realised the problem was that whoever had it before had left the machine so the connector was only on the head held device, so couldn't be used to clean the carpets unless you were on your hands and knees as it was jammed. The worst thing was that when we called Rug Doctor the office was closed and there was nobody to help, leaving us with a machine that was unusable and with no way of contacting the team to a) complain about the problem b) that some other poor person will collect the machine with the same issue as there is no one looking after the machines.
The automated Rug Doctor rental kiosk was easier to navigate than I expected. The experience exceeded my expectations.
The rug doctor always cleans my carpets very good getting up all dirt and leaving it looking very clean. I would recommend this product to anyone who needs a deep cleaning of their carpet.
Easy access and the equipment does the work
Very easy and convenient to check one out and return but I believe you should put something on the rental cage for cash as well so if you don't have enough on your debit or credit card you don't have to go to your bank to deposit more just to rent a machine
The light carpet stains the machine removed. I had a spot from a pet that the machine did NOT remove no matter what cleaner I used or did.
Everything about checking out the rug cleaner was easy and quick. Cleaner did a great job. Machine is a little heavy.
It had been a while since I had rented a rug doctor machine. It was easier than the last time.
It was easy to reserve online, but when I got to the place to pickup the rug doctor, the machine was not working. So I had to call the company and cancel my reservation and go to a different place to rent it. That was frustrating.
I rented a Rug Doctor Pro from an automated kiosk in a Walmart. The machine stopped consistently working so that I could not finish cleaning even one room and I finally gave up on it around 10:00 PM, ran through online troubleshooting steps which did not fix the machine and decided that I was not going rush to return a malfunctioning machine without telling anyone it was malfunctioning just before midnight. My wife called the help phone number on the side of the machine the next morning, ran through the same troubleshooting steps with the tech on the phone, then was given a case number, a telephone number to call, and then told to bring the machine to the kiosk and call the phone number. The woman who answered the phone was contemptuous from the start, impatient, failed to listen so that I had to repeat myself constantly, failed to consistently answer or communicate, and obviously did not want to be taking the call. While I was given a refund for the initial rental I was told that I would be charged an extra days rental as I did not return a malfunctioning machine to an automated kiosk shortly before midnight without informing anyone. At this point I will never buy or use a Rug Doctor product again. I have told friends and family locally and across the country of my experience, and am currently disputing the charge on my credit card from Rug Doctor. Shortly after this failure in customer service I went to a Lowe's not to far away from the Walmart where I was able to rent a Bissell carpet cleaner from a real live person for two days at the rate of what it cost to rent the Rug Doctor for one day. The customer service was great, with flexible return hours. The solution for the machine was cheaper, and the Bissell machine cleans better and draws more power than the Rug Doctor Pro machine I rented from the kiosk. From now on I will be going out of my way not only to rent and buy Bissell products, but tell everyone who needs to clean carpet or upholstery that Bissell has superior products as well as customer service.
Hello, We're sorry to hear you weren't completely satisfied with your experience. We appreciate your feedback and are always trying to do our best to provide our customers with a great experience. We have passed this information over to the right department. Please keep an eye on your email for further information in regards to this issue.
By the time I got home with my rug doctor I realized it was caked with what looked like cat litter and hair. It was my understanding that each device is meant to be cleaned before it is returned so the next person may use it. I spent the first hour cleaning up the previous renters mess before I could get started with my own cleaning. This was highly upsetting as I do not know the exact contents of what I touched in the device and it could be a potential health hazard. Moreover, I could not entirely remove the filthy contents, which I hope did not spread into my own carpet.
Hello, Thank you for reaching out to us. We are sorry the unit didn't work as expected. We apologize for the inconvenience caused. please call us so we can see your options. 877-343-0588, [email protected]
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