Rug Doctor

It only give you one day

The machine did not preform well

The machine did not preform well. Went over the same spot 13xs before it l9oked decent. Would not rent again!!

Machine was dirty

Machine was dirty, had to clean before using. Only 2/3 of the front part had suction, so took longer to complete the room. Took 15 minutes on the phone to return the machine, because machine was broke.

It made my house stink worse than before

It made my house stink worse than original. I bought it to remove one small area of carpet where there was a pet stain. Now my entire house smells like urine. And that was after cleaning it three times over a 24-hour period it just kept getting worse.

I rented 3 rug doctors in succession…

I rented 3 rug doctors in succession only to find that the suction on all 3 would not work, pull up the scrub water. My rug doctor rent was refunded by Kroger. But the rugs remain dirty. These machines had just been serviced by your company...I saw the man in the parking lot myself. Don't know how to do this successfully in the future. Thanks for your attention to this matter. Donald Culwell d

Convenient and effective in cleaning my…

Convenient and effective in cleaning my rugs. Price was great!

Works well

Walks you easily through the rent and return process. All the directions for use are right on the vacuum. Very easy to use. Works well.

A fan of the process

Loved the access and software made it super easy - Loved the pay and go and easy returns I was traveling at my daughters house and needed a quick fix/clean before adding bunk beds to their children's room. The quality of the machine was very commercial but didnt draw up the water as well as my own Bissell--that makes all the difference on these machines--- as long as yo pour down warm/hot water the catch is drawing the water up effectively

I was surprised how much dirt the…

I was surprised how much dirt the machine removed from my carpet..it’s amazing

Terms & Conditions are too long and…

Terms & Conditions are too long and extensive. It takes too much time to read them and makes renting complicated.

I was very disappointed

I was very disappointed with it. I was trying to clean my rug and the water would not come up. My rug stayed wet soak too long, and the rug did not come clean.

Cleaning power

Even the cheapest rug doctor cleaning liquid demonstrated an insane ability to pull filth from a carpet I didn't know was particularly dirty. I wanted to clean up a spot of vomit and ended up picking up about a boulder worth of dust and sand-like particles. Also, the vomit spot disappeared entirely, despite sitting there for several days.

Very helpful

The machine I rented did not work properly. I didn’t have time to go back and exchange it that day. The next day I took machine back called them on phone they exchanged the machine and gave it to me for another day. Although it was a pain and disappointment I didn’t get my carpets cleaned in time for the baby shower I did get to clean it afterwards and now have clean carpets just in time for Christmas.

The machine was excellent it did…

The machine was excellent it did everything that was expected, and renting the machine was fast and very easy and so was the return of the rug doctor machine

The warning lights for both tanks would…

The warning lights for both tanks would stay on regardless the entire time. Initially, I filled the tank with water and solution and ensured the other tank was empty, yet when the machine was turned on--both the red warning lights stayed on. Very disconcerting throughout the entire 4 hour cleaning process

Good cleaning machine

Easy to rent process

Bad cleaning fluid indicator; Unit not checked ahead of time

The cleaning went reasonably well. However, about every 30-60 seconds, the light would come on indicating that the cleaning fluid was low. This happened even when the tank was completely full. The more egregious problem was that the unit was not checked properly before it was put back up for rent. Apparently, whoever had used it before had cleaned up poop and didn't empty the machine before returning it. So, after I loaded the unit in my car, it sloshed out some. I'm still trying to get the smell of poop out of my car!

Works wonders for pet urine

I used this vacuum when living in my apartment my senior dog would have accidents on the carpet i got my full security deposit back

Happy to have a clean Rug…

Once I found out how to unlatch the handle it went well. No problem.

Easy and efficient.