Rug Doctor (rugdoctor.com) has a 2.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; 54 of them were added in the last 12 months. Last updated 2026-08-10.
Rented this from Lochgilphead co-op. It was perfectly clean and in good order. It was a bit heavy to get in and out of the car, but help was offered. Did a good job (has used general spot stain remover first) . Think your other reviewers have been unlucky, or you need to remind your franchises that they must ensure machines are returned clean or charged for cleaning.
Awful. Filthy machine with chunks of dog hair all over it, Smelly & dirty. Couldn’t bring myself to even use it & just brought it back to the shop. Don’t hire these. They are disgusting.
I called customer services in a panic as I had to extend my hire. Kiara was really friendly, empathic and helpful. I really appreciated her kindness in a stressful situation
Worse than useless - ruined a rug and left a terrible smell on the upholstery I was cleaning. Save yourself the hassle and get a professional to do it if you can
Just picked up a machine ! Yuk , and on the top of the machine , it has a sticker saying I will be charged for cleaning! It was filthy? Why did I pay for a machine that needed cleaning??I wish I could up load photos to my review! I got the worse off and reluctantly cleaned my carpet , no word of a lie , the machine was actually cleaner , cleaning my carpets.. 😳 so where did all that crap go to . . Yup on my carpet 🤮 tried to email and phone them , but they are not opened at weekends? Tomorrow I am going to ring and complain ! There is some one with alopecia , walking around and I have their hair on my carpet! 🤮 and I'm not sure what the sticking substance was ...
The machine hired did not work properly and was dirty. Once theres a problem - no one bothered to deal with it. Crap customer service.
Rug doctor is a joke it's not working please keep your money.
Ordered a rug doctor machine from asda, booked for 48 hours, when arriving home to start the process opened the tank compartment and it stunknof feeces, honestly can not say this was not poop, the machine compartment was absolutely stinking, the hose when unwrapped first dripped brown stinking liquid all over our floor, turns out that was also feeces/poop... washed out as well as I could as not to be blamed for this, machine was not even used due to this as I didn't want someone else poop all over my beautiful home more than it was already.... absolutely disgusting, think the company need to sort this out by either hiring direct from themselves instead of asda or anywhere else, this is a huge safety health concern, I now have the shits pouring out of me also my son, it is completely unacceptable, I strongly advise not hiring these machines, buy your own and you will know what it has been used for, called rug doctor customer service man was kimd compassionate and very understanding, obviously return time has been extended to a much later date to return the machine, a free use token was offered but I could not accept as I will never use rug doctor again, firat and last time even hiring one, company is issuing a full refund, but we are now stuck with having the shits due to some dirty vulgar person returning this machine full of feeces/poop/shit 🤢🤮💩
Have a coupon? Better get it right the first time, because there are NO refunds or adjustments once they charge your card. They are clearly after your money and don’t care about you at all.
Hi I hired Equipment carpet cleaner from local retailer and it was in very bad condition with bad odour coming from thank its been left from previous customer left me disappointed The equipment its old one and outdated need to be upgraded for new one more efficiently I would no recommend to hire someone need to check equipment when it comes off hire
Avoid at all costs After returning this machine early I have had a letter stating police action as I have apparently stole the machine, they have also taken money out of my account for late fees. I returned it a day early. Asda also have cctv footage of me returning this. What a joke they are I wouldn’t mind but it didn’t clean the carpets that well:
We ordered rug doctor machine with cleaning bundle. 5 weeks later we have still not received the cleaning chemicals. Meaning we cannot use it. 3 phone calls later we are still waiting for a response. 5 weeks is a completely unacceptable timeframe for something that was sold as 3 day delivery. And the aftersales care has been poor. We still don’t know where we stand
Excellent service from the website to hire, emails and information to pick up locally, information on how to use, worked a treat on all carpets and a chair 100% will use again
Cleans nicely and feels solid to use. It takes a bit of effort to maneuver, but the results make it worth it.
Absolutely awful experience using one of their machines. £300 rug ruined. After 'cleaning' it the rug absolutely reeked of a smell much like cat wee. The floorboards underneath it still smell and the rug had to be thrown away. It stank the whole house out for a week. All Rug Doctor would do is refund the hire cost, denying anything wrong with the machine. Shocking service. DO NOT HIRE. Their machines risk ruining whatever you try to 'clean'.
Won’t be using again rented it to clean my carpets ready for my new sofa carpets only a year old. Used it on my carpet returned the machine same day woke up in the morning to the most horrible smell cat urine smell coming off the carpets I don’t own any pets and these are fresh carpets fitted when I moved into my place. Call rug doctor they tested the machine told use it’s a insulation fault but won’t give no refund on the machine I’ve had to rip up my carpets as the smell is so bad paid more money out to laminate due to having three serve autistic children and can’t be without flooring so I’m out of pocket by over £2k for my carpets and £500 for the laminate flooring to be done and won’t be getting no money back from them. Won’t be using them again waste of my money for there faulty machines your better off buying a machine of your own don’t do what i did. They won’t even own up to there mistakes Poor customer service and support
The machine wasn't clean. The whole, dark brown dirt which was inside went out on the carpet and the mattress. when I called their customer service to issue official complaint I was told that this is my fault because I didn't check the condition of the machine. They just didn't mention that it's impossible to check what's inside the machine until you use it and see the damage it caused to your property. Moreover, when I said that according to the instruction on the machine I cleaned the shampoo bucket before use as it was dirty and stinky the person I was taking with was trying to manipulate the conversation by saying that I knew that the machine is dirty. Unbelievable...Needlessly say, the customer service refused to take an official complain. The person I was talking with lied to me that he will send me an email with the instructions how to do it in writing. Please, be careful when dealing with Rug Doctor. You may wish to consider choosing some other company. This one behaves like an organised crime organisation.
Poor experience from ordering to delivery. Their comms in their emails is wrong, advising that you should get a receipt when it is collected. Some of the customer service people are not very kind. I wouldn't use this service again but the actual device was good - will buy something similar so I don't need to hire again.
Had used Rugdoctor in previous years and had a good experience . This time we collected machine from a locket . Machine not clean Used machine - all seemed ok in terms of removing dirt, but we now have ( in our pet free home) the smell of cat urine . It’s disgusting . I wouldn’t recommend Rug doctor now. Company has offered money back and are sending me a spray to ‘get rid’ of the smell. I’m really hoping this works / if not I’m afraid we will need a new carpet . An expensive experience if that happens!
We got it to clean a new carpet, get all the fluff off etc. The floor had been washed before the carpet was fitted. Yet despite this for two hours, brown water came out of the machine, we came to the conclusion there is something in the machine to make the water dirty to make it appear that it's cleaning. It dumped gallons of water into the carpet and floor, it's a terrible con. I checked the machine and it was clean, so there must be something in it that makes the water dirty.
200 reviews matching