Rug Doctor (rugdoctor.com) has a 2.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; 54 of them were added in the last 12 months. Last updated 2026-08-10.
Hired a Rug Doctor cleaner from our local Tesco. Made the mistake of not looking at the underneath of the machine until we got home. It was absolutely covered in pet hair entangled in the brushes and sticking to the rest of the base as well as being generally dirty. The previous hirer must have made no attempt to clean it but what is worse is that it cannot have been checked after the previous hire. It took me nearly an hour to clean it, removing a very large quantity of pet hair. I would strongly advise any hirers to always check the base of the machine before they take it home and if you are allergic to pet hair then go elsewhere.
A
Anita英国 · 25 reviews · Experienced 2025-10-24 ·
★★★★★
Dirty machine
My daughter hired a rug doctor carpet clearer from their site at Morrisons in Palmers Green, London. For a 24 hour hire and their shampoo, it cost about £50. The machine was dirty, full of scum and bits of debris from previous usage. We were disgusted at its condition. For the price we paid we had expected a reputable company to at least provide a clean machine, or clean it between use. The carpet cleaning was average, we had previously used a domestic machine from a family member which which was just as good if not better. Even after 24 hours the carpets were still damp and stubborn marks were still present. The machine was heavy and difficult to lift up the stairs. We cannot recommend this company.
P
Pablo Jorge LaraCO · 11 reviews · Experienced 2025-10-06 ·
★★★★★
good clearning machine here
i bought , actualyl ordered a carept clearning machine because I have 3 cats at home, and thier fur is all around the house, and it is hard to get it from caprptes...
but the machine i bought does the job well, almost all fur is sucked in, however it is a bit noisy and tend to get overheated if powered on for long time, but aint a big issue actually
b
bahar s英国 · 10 reviews · Experienced 2025-09-22 ·
★★★★★
Impossible to contact
I hired Rug Doctor to clean my carpets. It is delivered with APC overnight, but cannot be picked up. I'm supposed to stay at home from 08:00 to 18:00, without even using the bathroom, being available every single moment. The problem could be solved if the courier sent an SMS or gave a call half an hour or 5 minutes before coming, but somehow it's impossible in this communication age. I am told they sent an email, but I didn't receive anything, not even in the junk mail. I tried to reschedule it with Rug Doctor, but they are impossible to communicate. They send me the very same email no matter what I write.
I took a day off from my limited annual leave days, I'm not even sure if the courier will arrive tomorrow at all! They don't bother answering.
What kind of planning this? How can you not give slots of 3-4 hours, while every other company can do that? The deliveries are planned days in advance, how come there is no daily plan?
M
Ms Sarah Johnson英国 · 18 reviews · Experienced 2025-09-16 ·
★★★★★
Picked Up Machine - Covered in Fur and Vomit
I’ve just collected the machine for the first time, and the bottom of it is covered in fur and what looks like vomit, and will require me to clean it thoroughly before I can use it. What a vile thing for customers. However good the machine works for me, I will not use RugDoctor again.
I rented a rug doctor from a local Walmart and the machine wasn't cleaned it had feces and cat litter and hair all over it walmart said they didn't have anything to do with the kiosk and that I would have to call the support number I did and they said I was issued a refund but I never received it and also while speaking to them they decided to hang up on me cause they said their was nothing g more they could do...
I rented the rug doctor at 10am September 12th.. started cleaning at 11am. Because this machine was not spinning water when the button was being pressed, I had to bend over and feel the carpet and make sure it was working then go over it again until it left it wet. I didn't finish until 5:30am September 13th.. due to those complications I woke up a little late returning it. Had it cleaned out spotless but since I was an hour late returning it, the fee was my entire deposit of 40 dollars that I should have been reimbursed immediately after returning the cleaned machine. I feel like I was conned into an 80 dollar rental for 24 hours. If your late fees are going to be so outrageous, the least you can do is make sure your machines are working at all your locations. And I absolutely will be expecting my money back because I did what I was supposed to do. That machine did not.
B
Becky英国 · 14 reviews · Experienced 2025-09-06 ·
★★★★★
Very disappointed!
This was a terrible experience that has made our life harder! We hired rug doctor to clean a carpet in our new home, but the rug doctor machine leaked dirty water marks all over the carpet, making it worse!!!!
As this is hired through Tesco, there was no one to speak too for a refund or indeed help! So disappointed 😞.
HORRIBLE!
I rented a Rug Doctor machine along with their cleaning solution to clean my home rug. The label on my rug clearly states that it can be cleaned with the type of products I purchased. However, the machine completely damaged my rug. It left an unbearable smell, spread the dirt around instead of cleaning, and made the rug look worse than before.
When I contacted Rug Doctor’s customer service, they refused to provide me with the machine’s serial number or any proof of the tests they claimed to have done. Every time I asked for the machine number to verify their testing, they avoided the request and never provided the information.
This was not only disappointing but also very unprofessional. Instead of helping resolve the issue, Rug Doctor dismissed my concerns and left me with a damaged rug and no accountability on their part. I cannot recommend their service.
M
Mr James Taylor英国 · 17 reviews · Experienced 2025-08-29 ·
★★★★★
Hired the machine from Rug Doctor
Hired the machine from Rug Doctor, picked up from Asda with no problems. Checked cleaner and it was a bit grubby underneath so had to clean. The performance of the machine and hand attachment were superb, carpets came up a dream, yes, it was hard work, but put in the effort and you will see the rewards. Would not hesitate to recommend.
I was disappointed with your cleaner and whoever used it before me, collected it on Thursday 21st. Had water left in it thankfully we put a waterproof sheet in car. Once we got it home I looked underneath it and it was filthy with hair/fur and what looked like sand. I had to give a good clean before using it.
P
Philip Birchall英国 · 19 reviews · Experienced 2025-08-15 ·
★★★★★
Don’t book the delivery and pickup option
Be aware you have to be available for them to pickup your Rug Doctor when using the home delivery and pickup service. Now that’s fine except when the tell to it’s going to be picked up on a certain date and don’t turn up. Guess what?? Now you have to plan to stay in for a second day when they decide to pick it up. Just hope they turn up because if they don’t, it’s going on EBay!!!! Furious!!
C
Cheryl.英国 · 80 reviews · Experienced 2025-08-11 ·
★★★★★
Wish I'd not bought it
Wish I'd not bought it. Very heavy so horrible to carry up and down stairs. Clean water tank soon runs out of water. Worst of all - the wretched screw on grey caps to water dispenser tank and dirty water tank constantly cross-thread. My dirty water tank screw on lid has just cross threaded to the extent that I can't get the damned thing on or off! Doesn't even do a good job cleaning, and very awkward to clean after use as inaccessible parts.
M
Martin Ingram英国 · 12 reviews · Experienced 2025-08-07 ·
★★★★★
Attachment didn't work
The main unit was fine. However, there were two problems with the upholstery tool. Firstly, the trigger was already almost touching the hose; there was no movement in the trigger and therefore it would not spray any shampoo. As it happened, this was just as well, because there was no useful suction either; the tool head consisted of a number of parts, and two of these - the main light grey plastic body, and a clear smoky-coloured part - did not fit together. There were sizeable gaps along the sides of the tool head due to this misfit, and the air simply entered via these gaps. This tool is not just useful for upholstery; after shampooing your carpet(s) you will probably find you have some patches which are still wet, and the upholstery tool can be used to help dry these. The fact that it did not work was a serious problem for me.
I found this problem at about 17:30. I rang customer services but their hours were 08:00 - 17:00. When they did open, the next day, they answered immediately and were as helpful as could reasonably be expected, and quickly agreed to refund the hire of the tool, but of course there was nothing to be done about the extended time needed to fully dry the carpet.
So - main unit and customer services fine, but pretty important bit didn't work; three stars.
I rented a machine from one of this kiosks. The machine was broken but did not realize it till I brought it home. The brush would not spin and it was not clogged. Tried to get my money back by sending in report online as they prompt you to do and never heard back from them. So I spent 50 bucks to rent a broken machine. What a rip off!
S
Steve Connolly美国 · 5 reviews · Experienced 2025-07-25 ·
★★★★★
1/2 point machine is cumbersome stupid…
1/2 point machine is cumbersome stupid design clean water with soap on bottom one lousy skinny brush that gets dirty and leaves dirt stains on the rug my machine spit out water and fluid onto carpets it also did not allow me to remove the hose to hook up the tools total shit not worth the $70 I paid
G
Gary Green英国 · 14 reviews · Experienced 2025-07-16 ·
★★★★★
The machine its self was ok but basic
The machine its self was ok but basic. It is hurt my back and other who used it ,so please be aware. The biggest gripe is the carpets cleaning materials. I bought a 4 lite bottle (suitable for 8 rooms) this didnt even do 1 room. I ended up buying another two 4 lite bottles.
The 2 members of the rug doctor staff who I spoke to on the phone were extremely helpful polite and efficient. I picked the carpet cleaner up from Tesco with the shampoo and multi tool. I cleaned the stair carpet which after 4 years of only vacuuming came up like new. I cleaned my living room Axminster carpet which hadn't been cleaned for 15 years. The results are amazing. The shampoo is a little expensive. I would advise to buy the 2 litre bottle as it works out cheaper. Well it did for me. I would highly recommend this company and their products
C
Chris J Arnold英国 · 7 reviews · Experienced 2025-07-10 ·
★★★★★
Poorly maintained machines and no customer service/support.
We did one carpet, tried to change the unit over to hand tool and nipple clip value failed. Poorly maintained equipment.
No customer service after 5, so couldn't get a replacement machine to finish the job today. No support at all.
Machine is a dinosaur and not impressed with results.
P
Paulo Fernandes英国 · 5 reviews · Experienced 2025-06-08 ·
★★★★★
Awful Experience at Rug Doctor in…
Awful Experience at Rug Doctor in Guildford (inside B&Q)!
The person who received the carpet cleaning machine was rude and abusive since we got there. Aaron is the name and he's far from what we call good customer service.
Because of him I'll not visit B&Q/Rug Doctor in Guildford!
