Santasocks's aim is to be the best custom photo socks and gifts online store and deliver happiness in daily life to every customer. Trying to give our customers the best service and products we design and produce every item from our own factory in China. We believe that a personalized item can be the best gift for your loved one and yourself. With our professional designer and manufacturer all the items are unique design and in good quality.
Written by the business, not verified by us.
Is Santasocks legit?
Santasocks (santasocks.com) has a 3.3 out of 5 rating on OK.one, based on 388 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 39% give 1 star; The business has replied to 23% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-25.
Omg. I ordered the sequined pillow that I sent in a picture to be imprinted on pillow. The sequins are supposed to flip to a certain color or to the picture when you run your hand over it. It arrived after 2 months with cracks all in the sequined fabrics and the sequence DO NOT flip at all. It was supposed to be a pillow and it arrived only a pillow case. I have written to request money back. My granddaughter bought this with all her allowance as a gift for her mon and dad. I won't let her be disappointed by showing this to her. I would give a 0 rating if possible. Never have I seen such poor quality.
The pillow they sent did not have a photo that is even recognizable. I emailed the company and was told that’s what they could do with the image I sent. They need to work on the program that lets people know the photo they submit is going to be too low a quality for a good result. Well live and learn but I hope this review helps someone else.
I think they might literally be a scam, I ordered from them over 2 months ago, they said my order would arrive in 10 business days (before Christmas), and I have still not received it. More importantly, I reached out to their customer service email and have literally not been responded to.
Was told guaranteed delivery before x-mas just received my item's yesterday. The communication was terrible.. Gifts were ok. Price was decent. Wouldn't order again from this company!!
Ordered over a month ago and still haven't received my item. Don't bother paying the extra for the VIP Service its a scam and doesn't prioritise your order at all. Wish I'd read the reviews before purchasing. Would not recommend this company to anyone. Avoid!
Never order from this company. It took over 3 months to receive my order and it is absolutely stupid looking. Customer service is awful, blaming their poor product on me. Such a waste of money and a whole lot of disappointment. Stay away
..I recommend Custom Youlike. I ordered a dog blanket and it was awesome.
If you want a piece of crap, order from Santa socks because it’s all crap!!!
If less than one star was an option, that would be my rating for Santa Socks. The good reviews for Santa Socks MUST be fake. The photo pillow that I ordered of my dog is a joke. My dog is white, the pillow they sent is gray. They call it a “pillow” which is comical, there “might” be a few cottons balls shoved in there but is NOT a pillow! I payed $50 for a complete piece of crap. And good luck trying to get a representative on the phone, you have a better chance of actually talking to Santa himself.
I ordered mine 30.11.2020 and received them 04.01.2021. I was worried they would never arrive and also saw reviwes like that. When they arrived, the quality is good! I would order again, but be aware of the shipping period.
Placed order on December 2nd expecting to get them for christmas and only arrived January 9th. Besides the quality of the product is terrible... Seriously disappointed...
I ordered well over a month ago and have still never received my order! Very disappointed and wish I read the reviews before purchasing from this site! Avoid at all cause!
Don't order from this company. I ordered three pairs of socks on December 3, 2020. Today is January 8, 2021, and I still don't have my order. Order your personalized socks from a different company. They tell you their product is on the way, but 36 days later and I still don't have my order. Update: I did receive my order on January 16th, but I am unhappy with the quality of the socks and the fact that it took 44 days to receive them. Save yourself the hassle and find another company for personalized items!
strongly consider other options before ordering from this company, I never received an order over a month later - and the tracking number they gave me indicates an 'alert' that the package is not able to be delivered. no response from their customer service about a refund.
Absolute scam - placed an order in November & it still hasn't arrived. Tracking number appears to be fake, customer service is all generic responses & they won't refund my money. Avoid!
Late arriving but they did come
I was a little worried that we had been scammed and the the socks would never arrive after reading the reviews. I ordered a pair of socks one sent to the US and another to NZ late November.
The pair sent to the US arrived on Christmas Eve and the NZ pair arrived today (Jan 2021)
The quality of the product was good, and although shipping was much longer than expected, we got them in the end, and probably a reflection of limited shipping options was a result of Covid.
Order still not received that was ordered a month before Christmas. Would not have ordered from them if they disclosed their systems were so poor or if they disclosed they were so behind that they could not fulfill orders timely. In addition, their customer service is pretty awful as well.
I received my order today after waiting five weeks, it came with the logo on backwards and the name of my company blacked out. Probably trying to hide the fact it was on backwards. Tried getting ahold of customer service multiple times, following all their suggestions on how to contact them, I have heard nothing. I ordered socks last year and was impressed, this year is a different story, total disappointment, was unable to give them as the Christmas gift they were supposed to be. In times like these we can't afford to be out money for poor quality merchandise. So sad, terrible business etiquette, one very unhappy customer!!
****Update****
Have heard back from the company, they said " hope you understand, it is a custom order and cannot be returned" even with the pics I sent of the logo being on backwards. Their mistake, not how I ordered them. How is this my loss? So furious!!!!!!!!! Not even an offer to correct them.
****Update, after over 20 emails to customer service they now state they see where they went wrong and are offering to finally remake them. Now a waiting game.
BUYER BEWARE... do not order from this company! Scam. They will send you false tracking info and customer service is terrible.... never received my order which was placed in NOVEMBER
I ordered 2 pairs of socks in the beginning of December, knowing shipping times would be delayed. About a week later, a tracking number was provided, but the order still to this day states it is "confirmed and getting it ready" to ship. When I track the number online, all it tells me is that the order number was created, and no further information. I have emailed them, only for someone to tell me to continue checking the order page for updates (after 2 weeks there is still no update.) Next, I got a follow up email asking how they did and to rate my experience, but never responding to my latest questions. I emailed again asking to cancel the order and for my money back, have yet to hear from someone. Very disappointed as this was a special gift for someone that they never received.
DO NOT USE THIS WEBSITE... my review is the same as everyone else on this site. I ordered a month ago and still have not received my order. Customer service and tracking are bogus.
DONT USE!!!!
I wish I had read the reviews before I placed the order. Placed at the end of November as an Xmas gift. Paid extra for shipping to ensure it would be here and yet here it is January 5th, the tracking numbers have said the same thing since they were “shipped” on December 15th. Can’t get a response from customer service. $40 wasted.
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