Santasocks's aim is to be the best custom photo socks and gifts online store and deliver happiness in daily life to every customer. Trying to give our customers the best service and products we design and produce every item from our own factory in China. We believe that a personalized item can be the best gift for your loved one and yourself. With our professional designer and manufacturer all the items are unique design and in good quality.
Written by the business, not verified by us.
Is Santasocks legit?
Santasocks (santasocks.com) has a 3.3 out of 5 rating on OK.one, based on 388 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 39% give 1 star; The business has replied to 23% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-25.
I am only giving them 2 stars because the product (when it finally arrived) was exactly what I ordered. However, when I ordered my husband his Valentine's Day gift 2 weeks before Valentine's Day, I was under the impression (due to what they were advertising on the site) that I would recieve it before then. That was not the case. I could not track the package using the link they sent me as it said my package did not exist and when I tracked it via USPS, I was told it was picked up by a third party delivery service called HYSAN LLC, which did not have a tracking system of its own. When I emailed Santa Socks with my concern, I was met with an automated reply that was just a copy/paste of their shipping policy, that stated an 8-15 day ship time. Needless to say, if you want to order from them, do so at your own risk. It is now February 26th and the package just arrived. It's been almost a month.
My rating is zero stars. The one star only made it because it's the only way to leave a review. I ordered the boxer shorts with the arms wrapped around and the cute phrase, thinking that the woman on the ad for the shorts was just the one they advertised. I am a black woman btw. I got the shorts yesterday and it had my face printed nicely, but the body and the arms wrapped around my husband's junk, was the same body advertised online. I am absolutely pissed to find out, after having spent my money, that this company does not accommodate black marriages or black couples. Do not purchase from this bias company if you are of color, and if you do.. only get the faces. I recommended this to my sister, but now I am calling her to let her know, and anyone we told know, not to buy from you guys. This is beyond BS.
Customer service is horrible
They promise delivery dates and the day you are supposed to get what you paid for, it is still in China. The lady from customer service told me they often have to re-make orders because it doesn’t pass quality inspection... meaning clients pay for poor quality management! Speaking of polr quality, the boxers I received are not true to size and are very cheap considering the price! Wont order from them ever again
Don’t bother with this product.
I ordered three custom printed socks. Their websit states up to 7 days to prod use and up to 10 days for shipping. I received my sock 60 days later.
I asked for a refund on the shipping as the shipping was the issue and they refused.
Once I received the package I am disappointed with the product quality. The socks are tube socks without a heal and poorly printed on.
Dont order if you are looking for a quality product shipped in a timely manner.
Awful experience! DO NOT pay the VIP Service fee plus the express shipping fee
I don’t feel compelled to write reviews but I just had to call this company out on “malpractice”. To make a long story short, I ordered personalized boxers for my boyfriend on February 05 for Valentines Day. I payed an extra 4.99$ for a service they call “VIP Service”. They claim it’s an extra fee so that your order can be treated as priority. I also payed an extra 19.99$ for express shipping with guaranteed delivery within 3-5 business days. Their website also guaranteed delivery before Valentines Day. A week later, after not having heard back from them, I called the Customer Service number, only to hit a voicemail in Chinese. I then emailed their Customer Service and a couple of days later a Sara wrote to me to tell me that my item was undergoing quality control and would be shipped to me quickly. Well it wasn’t. I received my item on February 20th. I asked to IMMEDIATELY be reimbursed the ridiculous extra fees I payed seeing that I most definitely DID NOT receive my items for the specified date.
Here is the answer that Sara sent me back (Read at your own pleasure):
Then would you like to leave a 5 stars review online on TrustPilot and keep it at least a months, and provide us the link of the review, so that we could refund you $20 in total as compensation?
Best regards,
Sara
As you can see, they are offering to reimburse me if and only of I leave them a 5 star review here! No Sara, I won’t. I copy pasted your hilarious answer here instead.
I would give 0 stars if I could. I paid extra to have 3 day shipping because these were a valentines gift, two weeks later the boxers I ordered still weren't there and were unable to be given on Valentines day. On top of this, somehow a double order went through and when I emailed them, I heard no response for 6 days, emailed again, no response. A third email finally merited a response 3 days later letting me know they couldn't refund the money because the extra item from THEIR double charge had been shipped. I emailed back letting them know that I had only ordered one and I needed a refund, to which they responded that they had only gotten my third email, which had been sent after the item was shipped out, and that because that email was sent out after the item was shipped out they couldn't "refund" me for the double-order their system had put through. (BULLCRAP) I will never be buying from Santas socks again, and would recommend literally anywhere else for customized items. They are impossible to work with, slow to respond, and will not correct their own mistakes.
I wish giving a zero start review was an option as one is over rated for this company. I ordered boxers and socks weeks ago and paid for expedited shipping, I still have Not received my order and the tracking number they give is invalid. Customer service is terrible, you can’t call and talk to anyone it’s all done over email and takes at least 48 hours for them to respond. Please save yourself time and frustration and don’t buy from here.
Customer service is horrible. I honestly believe these people are a fake company just to scam consumers. I requested my order to be canceled like 5x at this point and it has not been canceled and I am still being charged the full amount.
Not able to track, when i enter my email address it says sorry, unable to track. I have ordered for Valentine’s day. Hopping atleast to get on next Valentine’s 🥴Please never order crapy service
0 for a REVIEW IN MY OPINION.I placed a Valentines order on Feb 4th. I never received confirmation or tracking. With in 5 days I got a tracking number. I attempted to track my item and it was saying error I emailed customer services and they responded 4 days later with a tracking number that said invalid every time I tried tracking my item. I was frustrated but still hopeful to receive my item on time before Valentine's. I emailed CS again and finally, I was able to track it and it said delivered in Fremont Ca that's close to 7 hours away from me. I emailed CS again and they haven't replied back I searched for a number and can't find one online. I went to the post office to see if they can track my package and they said I had to contact the company there is no tracking that USPS ever received my package. I don't recommend this place to anyone. I only spent 30 dollars and don't expect to be refunded but this company is a joke and they rip people off. I wish I had read the reviews before my purchase.
I ordered customized boxers w/ my face for my fiance for Valentines Day. They sent me the boxers my face all over but some random woman from the sample in the center of his crotch!!! This was so darn frustrating and embarrassing. What make you think we want a random woman on the boxers?! I am requesting a refund. Lets see how this goes
I have purchased several items about 3 months ago and still have not received anything. Customer service is not helpful and they don’t want to give me a refund for the products that I have not received.
I purchased several Items which I still have not received when I contacted customer service after about a hundred times I was finally told that my items had to go through production and get remade because they came out crappy and that while they came out of production today they would be shipped within 3 to 5 days okay why is it not being shipped today if it got done today it's already late that was a while ago the track and field is giving me doesn't show any information on it and it's been weeks now and I haven't received anything and their customer service will barely reply back to you through an email no phone number.
I placed an order on Feb4th. I have been trying to track order from website. When I enter my email nothing is found. I contacted the gmail email they have listed. No response I Opened a claim with paypal. After doing that the company santsocks sent me a reversal credit for 0.00. Are you joking right now. I will go ahead and escalate my case because 82.00 I don’t have to give away!
First tracking wouldn't work sent email. Never responded. Finally got my order over a month later. The boxers I ordered was a pathetic joke. The xl wouldn't even fit my very small 10 year old. They were smaller than his youth large boxers. Sent email about how tiny they are. They keep sending back emails saying they needed a Picture now they just keep sending me the email that says a associate will be get back to me please don't submit another email.
I order over $70 worth of valentine gifts. Over a month later they have still not shown up. When I contacted customer care I got no reply for 4 times!! when I did it was just excuses and where working on it. But that was over a week ago. Still haven't received my order.
Deserves zero stars.
Refuses to accept returns even when the product they sent is much too small. NO RETURNS ACCEPTED, even if they send you a defective product.
Waste of money.
If I could review a 0 I would. Ordered at the start of November told it would be here by Christmas. Ok cool. Still not here. Products I ordered were for a baby shower that day has come and gone.
Communication is ridiculous.
Would not recommend this company at all.
Go elsewhere for sure.
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