Santasocks

Michele GrevesenUnited States · 2 reviews · Experienced 2023-02-14 · Posted 2023-02-17

Came on time and perfect again

Came on time and perfect again. Highly recommend

Greg GilbertUnited States · 1 review · Experienced 2023-01-25 · Posted 2023-02-10

DO NOT do business with these people

DO NOT do business with these people. Total scam artists. Claim they can produce your product within 3-5 days and shipping time is between 6-9 days. Total bs.

Robert J. HickeyTaiwan · 1 review · Experienced 2022-12-24 · Posted 2023-02-09

Two months later, still nothing

They said they’d deliver my gift before or just after Christmas. It’s February ninth and I’ve never emailed back and forth so many times with a company in my life. Don’t trust them.

Very poor communication

Very poor communication. No "customer service" only automated replies. Couldnt get any confirmation on order status. 7-10 days turned into 28

DO NOT ORDER from here!!

DO NOT ORDER from here!!! Ordered a product, shipping address was not fully entered on the shipping label, product never arrived, no tracking was ever provided!!! Contacted customer service and they will NOT resend product(already paid for!) and the will NOT refund my monies!!!

Such a fun gift

The product was cute, my kids loved it & it wasn't too difficult to put together. My one recommendation is that the company make suggestions for poses, what to wear, etc. I bought one for each of my 2 daughters & one of them is infinitely better than the other because of pose & outfit choice.

The Biggest FRAUD Ever!! STAY AWAY!

The biggest FRAUD ever!!! Try every way to avoid this website! This shady company runs multiple e-commerce websites in the US selling similar holidays merchandise, and they had so many hidden charges such as VIP service - so called to accelerate your order but they never do! Some of the items are not in stock but they don’t mark it, and you will only know when they finally give you a confirmation email after weeks! They NEVER do customer service, I sent multiple emails and asked where my order is and they told me my item was out of stock and my Christmas gift will be shipped out on 12/31! Are you kidding me?I placed my order in early Dec and hope my friend can get their gift before 12/25, and now you’re saying 12/31?! Is it for next year? I asked them to cancel my order and refund me back because 1) it was all false ads and info 2) I paid for VIP Service but they did nothing but delay my order to 12/31!!! Basically I paid for a delay fee, can you imagine that?! 3) Horrible customer service - never respond, ignored my request of cancellation and continue doing whatever they wanted. I will try every single way to boycott them! And please STAY AWAY from this Hong Kong-based shady company!!!

Don’t know where orders are

I placed two orders, both to arrive before Christmas. I can only track one order and it says it is arriving late. I would not have ordered from Santa socks if they weren’t going to be here on time. Plenty of other businesses that do the same to choose from. So disappointing and the family will be disappointed too. I’ve never given a late gift!

I ordered my photo blocks the beginning…

I ordered my photo blocks the beginning of December thinking I will get it before Christmas, because they said it will be 10-12 I should receive them. It’s 3 days til Christmas and it’s no where close to arriving!!

Better Late than never

Really cool product but they charge expedited processing and shipping and state that it will only be 1-3 days and mine has been 10 days and it still hasn't shipped. I've also received next to no communication from them about my order. ** Quick update on this review. I have adjusted the rating from a 2 to a 4. The company has reached out and I am receiving the item tomorrow. I do wish the company would have better communication and provide tracking for the packages in the future. It is a really cute product and I am excited to give it.

Don’t do it

Attempted to place an order for 5 pairs of socks with my bosses face on them for us to all wear to Christmas party. Had 5 pairs in the cart, checked out via the website, order only had one pair on it. I attempted to email customer service but the email wouldn’t deliver and just sat in my outbox. Used the chat function on their website. First chat agent timed out, second chat agent abruptly ended chat when I stated I felt like the whole thing was a little suspicious. The third agent allegedly cancelled the order for me but was also a little shady when I said I was concerned about the security of my information. Agent stated that they weren’t able to talk to me about that because my information was no longer under their supervision… which is alarming. Just a very odd experience.

This company took more money from my…

This company took more money from my account that necessary. When I filed for a full refund because of this, they failed to return the correct amount to my account. Very poor customer service.

Mary HerringtonCanada · 3 reviews · Experienced 2022-06-24 · Posted 2022-09-25

COMPLETE scam

Product sizing is off as well as their…

Product sizing is off as well as their acrylic plaques are garbage does not come protected on and scratched up. I guess that's what you get when the products come from China.

Mary HerringtonCanada · 3 reviews · Posted 2022-08-15

Do not use them

A one is pretty generous of me! I never received my product and my emails are ignored so no refund- $35 down the drain! Nobody to help me! Don’t use them!!!!

I am really amazed and liked the…

I am really amazed and liked the product also the fact of sticking it by myself felt more special as I am sending it as a gift.

Horrible shipping

Takes almost a month or more to get your product. Havnt seen the Item yet to rate quality

horrible product

horrible product. i can’t believe you guys actually sell this to people. it’s a scam. i got the custom rubics cube. it took almost three weeks to get delivered and came unassmebled, in waayyyy different colors then the picture provided (bright red, yellow, orange, and blue) it was my fault for looking over the DIY in the description, however you guys should make that way known. they really expect this rubics cube to stay together? now i cannot give this to my boyfriend on valentine’s day.

Terrible

Customer service is very efficient and timely. They immediately corrected my size issue with no hassle. Definitely ordering from here again. I finally got my item on Feb 22nd, it was supposed to be here by Valentines Day and it still had the incorrect size. In my initial post everything looked good on email,we talked and they agreed to change the size. They didn't honor their word and my item didn't have a photo on it for some reason Purchase your items from another company.

Black cat socks are a big blob

I ordered socks with my black cat's photo. The socks look like a big black blob. I realize it might be hard with a black cat - but the photo I sent had lighter details around the eyes, white fur near the ears - it wasn't the big black blob that got printed. At the very least they could have told me they didn't think that photo would work. They are offering a 30% refund but I want a full refund. These are going in the trash.