AVOID!
Terrible!! Absolutely avoid. I placed my order well over a month ago, and still haven’t received it, which was a shame given it was a Christmas gift. The customer service bot is a joke, which keeps saying “it’s coming.” Go elsewhere!
About Santasocks
Data updated- Website
- santasocks.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 4 reviews
- Replies to negative
- 23% (37/158)
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About this business
Santasocks's aim is to be the best custom photo socks and gifts online store and deliver happiness in daily life to every customer. Trying to give our customers the best service and products we design and produce every item from our own factory in China. We believe that a personalized item can be the best gift for your loved one and yourself. With our professional designer and manufacturer all the items are unique design and in good quality.
Written by the business, not verified by us.Is Santasocks legit?
Santasocks (santasocks.com) has a 3.3 out of 5 rating on OK.one, based on 388 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 39% give 1 star; The business has replied to 23% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Santa Socks-Do Not Prchase
I ordered Santa Socks. Slow delivery. Inaccurate tracking. Defective item received 16.5 cm vs 20 Xmas length. Could not get on foot. Horrible customer service. Nine emails of correspondence. Problem was not resolved. Do not buy item. Tell others!!
worst piece of crap ever…
worst piece of crap I have ever purchased. They call it a "pillow" but its no thicker than 2 wash clothes sewn together. cost $50 and it took 30+ days to get it delivered. must have come from a labor camp way off the grid and they walked it to my house. Worst part is it looked nothing like the dog picture I sent. Our dog is white and the "pillow" came back as brown and black dog. Our dog is fluffy and they trimmed the picture so it looked like the dog was bald. worst Christmas present ever. Save your money and give your loved one a photography of their dog NOT this crappy "pillow"....
Horrible delivery
I wanted to order a custom pillow case for the holidays. Ordered before thanksgiving, and will be delivered way after the New Years. Insane! They advertise shipping/producing will take no longer than 2 weeks. Smh
Surprised
After reading the reviews I lost hope in this company. I didn't expect my order to come. Nevertheless, 30 days later they arrived. Not the absolute best quality in the world but way better than I expected. Overall very happy with the results.
BUYER BEWARE
BUYER BEWARE: I ordered on November 26 and still have not received my order! I should have checked reviews before ordering. The tracking information has not been changed since the order had been placed. I’ve emailed support multiple times and they say the package is on its way (delayed due to Covid they say) and that they cannot credit my card. I will be reporting it to my credit card company.
I would NOT recommend this product... You are no VIP
Like so many that have reviewed this company already, the time it takes to get what you paid for is not what they indicate. Be aware, you will wait over a month for the item, even if you pay for "VIP" service. This is because the product is made in Guangzhou, China. Also, they talk about 7-10 business days, except that is how long it takes to make the product, and then it bounces around Chinese sorting facilities for another 5 days and counting. Very very disappointed.
DO NOT ORDER FROM HERE
I should have read reviews before purchasing from this site. Ordered something in early November for Christmas. Well it’s almost January and it had not arrived. Attempted to reach customer service and they answered an email that telling me to “be patient”. Worst company ever.
Unrealistic shipping
The site made it seem like shipping was going to take 7-10 business days. You better read the fine prints. I ordered on Nov 25th and only got my order on Dec 24th. Super unresponsive customer service on top of it. Emailed them and never got a response. Very disappointed by this site.
Terrible Experience
I'm not one to write reviews but I'm very disappointed with the service. I had ordered a pair of socks for a Secret Santa gift on December 6th, its the 27th today and still no sight of my parcel. The only reason I ordered was because they said it would ship within 7-10 business days, which it clearly didn't. I wish I had read reviews before making a purchase with them.
Terrible service, feels like a scam!
I ordered my socks on December 1st it’s been 27 days and I don’t have them OR my money. No refund? No real customer support? Feels like I was just involved in a scam for real.
So I should have read reviews before I…
So I should have read reviews before I ordered from this company. SCAM SCAM SCAM SCAM SCAM SCAM SCAM. I ordered from them and it said it would come before Christmas. Well Christmas has come and gone and I have recieved nothing. I will only order from reputable company's. It wasn't alot of money but it's the principle. I work hard for my money like we all do and to be scammed out of it makes my blood boil. Sadly there are small businesses that stand true to there word but it's fraudulent company's like this that make it hard for smsll ones to be taken seriously. MERRY F***** CHRISTMAS SANTASOCKS.
Worst Customer Service Ever
I ordered three pairs of socks for my boyfriend as a Christmas gift. I even tipped the workers. My boyfriend never received his socks and Santasocks refused to offer a replacement or refund. They said I should have purchased shipping insurance (not listed as an option at the time of purchase) and could not make it right. What lousy service. I paid almost $40, my boyfriend received nothing for Christmas and I wasted hours of my life in frustration. Do not shop with Santasocks.
Shipping took FOREVER
Shipping took FOREVER. I ordered them the 7th for Christmas and still have not received them. Very disappointed.
Hurt and disappointed …
Ordered in plenty of time for Christmas Christmas has come and gone and the tracking still states that shipping label created thats it. It was a very special Christmas gift for a family member and I didn't get it yet. I wish there was a way to stop payment on my credit card cause I would. Amy from customer support told me I would have them and sent me a link but yet to receive them. And now no one will answer email. Thanks for taking from someone who could afford much and trusted your site. Thanks for putting that doubt back about scams and people taking advantage during this hard time. You should be ashamed of all if yourselfs.
DO NOT ORDER !!!!
DO NOT ORDER !!!!! I REPEAT DO NOT ORDER !!!!! SCAM ... I order an item and never received. I had to dispute my money back from the bank. there’s no tracking info they keep showing you “delayed” there’s no one to speak or email, total SCAM ! DO NOT ORDER FROM THEM !!!!
DON'T get scammed by this company.
I ordered from here on 12/2 with the site saying it was plenty of time for Christmas delivery. Today is 12/25/20 and according to the awful tracking, they have yet to leave Hong Kong. I did not realize they were coming from Hong Kong. The customer service is no help. My mistake, I should have investigated better. Sending by way of rickshaw would have gotten them here faster. My credit card company credited my card and will dispute with this illegitimate company.
Total scam do not order
Ordered on 11/25 and have not received. I spent $79 on 3 items for Christmas gifts. One of the items was for my special needs nephew who I don’t have a gift for now. The tracking is BS. It lists no specifics. Is says things like “arrived at airport abroad”, “ arrived at local facilities” never listing any city. All email responses say item was shipped and linked again to bogus tracking. What a huge scam
If I could give negative stars I would
If I could give negative stars I would. I ordered on 12/05 and I got fooled into paying for the $3.99 VIP service to make sure I received my order before Christmas. Never received my order. Tracking number is nonexistent. Customer service never answered or responded to emails. I got fooled for the holidays. Horrible site to order from. Customer service number is in CHINA. I should have stuck with Amazon.
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! I ordered 3 pairs of socks from them almost a month ago and paid what was frankly an extortionate price for them. The socks STILL have not arrived and I am not able to give them as gifts for my family this Christmas. The order tracking link they give you was in Mandarin thus making it impossible to understand or to locate where your order is. When I emailed customer service to locate my order they were frankly highly unhelpful, only offering a $5 compensation for an order that I spent over $50 on and has STILL not arrived. I will never be ordering from this company again and I am HIGHLY disappointed.
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