great customer service
great customer service! So prompt so helpful really appreciate the customer service I received, will definitely shop again :)
About Santasocks
Data updated- Website
- santasocks.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 4 reviews
- Replies to negative
- 23% (37/158)
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About this business
Santasocks's aim is to be the best custom photo socks and gifts online store and deliver happiness in daily life to every customer. Trying to give our customers the best service and products we design and produce every item from our own factory in China. We believe that a personalized item can be the best gift for your loved one and yourself. With our professional designer and manufacturer all the items are unique design and in good quality.
Written by the business, not verified by us.Is Santasocks legit?
Santasocks (santasocks.com) has a 3.3 out of 5 rating on OK.one, based on 388 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 39% give 1 star; The business has replied to 23% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
You won’t be disappointed!
I am so very happy! Such a speedy delivery, not even a week turn around! I was actually shocked when my package came. I ordered 10 shirts and they are amazing! Great quality, soft and comfortable. Outstanding communication as well. I cannot fault anything and I will definitely be back for our Christmas shirts. Thank you! 😊
Very efficient and fast to reply and…
Very efficient and fast to reply and help
I had an issue with the website
I had an issue with the website where I attempted to order a T-shirt in size XL. For whatever reason, the site updated when I selected my photo and reset the size to small. I reached out to their customer service because I got the wrong size (because of course, why would I think to check the size I selected when I had already selected it). They told me there was nothing they could do for me because it was a custom order and they couldn't "restock" it. The only reason I ordered a new size from this place is because I already had several other people who had bought the same T-shirt and it's for a birthday. The only thing I got for the company's website screwing up was a 10% discount code. I told the customer service rep I was never buying from this site again, and they just Said thanks for the feedback. They should probably change the name of what they do from customer service because this is not customer service. The best part, in response to this review, I will get the same generic reply that every other one star review has gotten so far.
Reply from Santasocks2024-03-14
Dear customer, thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that are needed. We have sent you an email about this issue, please kindly reply to the email we sent. Thank you so much!
The customer service was phenomenol
The customer service was phenomenol. They answwred really fast and helpeed me get My package back as quickly as possiblw
it was easy to buy but a few days later…
it was easy to buy but a few days later they said it was out of stock & they’ll issue me a refund.. i think if the item was out of stock on the first place they should not allow you to buy it? but i got my refund & will buy from here at another occasion
I love how they actually took time to…
I love how they actually took time to remake my shirt for my hubby, because the printing wasn’t to their standards! I even got refunded some money back for the delay. Even though it came a little later than expected. I’d like to give 5 stars for their effort!
customer service was responsive and…
customer service was responsive and fixed my shipping issue quickly.
Accidentally sent to wrong address and…
Accidentally sent to wrong address and they fixed it asap
communication was great
communication was great. Service, delivery of product very good as well
Projection bracelet
I do not recommend the projection bracelet. Photo quality was poor. No color but rather black and white and grainy. I have to say customer service is very reliable as far as keeping you informed on the status of your order. 1 star rating on the product but I would say a 5 on customer service .
Reply from Santasocks2024-02-26
Thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. We have sent you an email about this, would you please kindly check your email and reply to the email we sent? Thank you!
What is your email address?????
Reply from Santasocks2024-02-26
Thank you for contacting us. We have sent you an email about this, would you please kindly check your email and reply to the email we sent? Thank you!
Thanks for the help
Thanks for the help! Very responsive.
If you are a person of color, be careful
If you are a person of color I would not order from this business or at least not get the “head only customization”. I think it is normal to expect a quality check before something goes into production, especially if it is expensive. Santasocks gave the body of my figure one color (race) and the face a completely different color (race), and once I notified them of that they said it was too late to change. Now it looks like someone mixed up the body and the head. The design itself was so cute, which made it that much more heartbreaking. They will not change the body at all, including the skin color, so if you are not white then oh well. They made me pay $6 to “attempt” fixing after I told them about the body, then showed me a different head design with the exact same problem. It’s a rip off.
Reply from Santasocks2024-02-26
Hi Laura, thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that are needed. Would you please kindly contact us with an email to [email protected] so we can check? Thank you. Looking forward to your reply.
Jason the man!
Jason was very helpful. Replaced my lost purchase with a free upside. He keeps me updated. Great customer service.
Although I haven’t received the…
Although I haven’t received the purchased items as yet the service from the time of order has been excellent. I received an email within minutes of placing order to confirm details due to the large size of the items ordered. Then a further email to confirm the details and advise process & delivery time frames. Email was personal & not automated from Jason. Look forward to receiving our photo shirts.
Superb support
We ordered a few shirts and the ordering experience was great! I made a small mistake in my order, and the team was super quick to response and fix it. Great experience, would definitely buy again.
Absolutely fantastic customer service
Absolutely fantastic customer service. Quick replies and clarity on questions and concerns presented to them. Design proof was sent for review as requested and had crystal clear quality! So excited to receive my bedding 🤗 Will definitely be a returning customer and 💯 recommend- Rachel
An unfortunate mistake
An unfortunate mistake was made to one of the products that I ordered. As soon as I sent an email letting the company know i received an answer back acknowledging the mistake & asked what they could do to rectify it. A couple of emails passed between us until an agreement was reached. Jason was extremely helpful & very apologetic, a real credit to the company. I will not hesitate to let my friends know that even if a mistake happens a very suitable outcome can be reached for all concerned. Thanks again Jason, Regards Sandra
Super friendly and Absolutely A+++…
Super friendly and Absolutely A+++ customer service and prompt reply time. So very impressed with this company and highly recommend. Will be a returning customer for life!! Well done
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