I am extremely grateful for their…
I am extremely grateful for their customer service. I had a checkout error on my end, and I was sent an email with directions to help solve my error. Jason also responded to my follow up email! Great service here!!
About Santasocks
Data updated- Website
- santasocks.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 4 reviews
- Replies to negative
- 23% (37/158)
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About this business
Santasocks's aim is to be the best custom photo socks and gifts online store and deliver happiness in daily life to every customer. Trying to give our customers the best service and products we design and produce every item from our own factory in China. We believe that a personalized item can be the best gift for your loved one and yourself. With our professional designer and manufacturer all the items are unique design and in good quality.
Written by the business, not verified by us.Is Santasocks legit?
Santasocks (santasocks.com) has a 3.3 out of 5 rating on OK.one, based on 388 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 39% give 1 star; The business has replied to 23% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Snowflake ornament with VERY SMALL photo view.
I ordered 4 identical photo ornaments. The photos inside are not centered in two of the ornaments. The other two are centered so I have a good comparison. Also, one of the center "beads" (that contain the picture) completely FELL OUT of the ornament onto the floor. As if it had not been glued at all. Now I have to glue it in myself, and hope I get the direction correct. The center bead that contains the picture is very small.....smaller than another ornament I have from another website. For the price I paid, the quality of these ornaments should be perfection. Very disappointing purchase.
Reply from Santasocks2024-01-19
Dear customer, thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that are needed. We have sent you an email about this issue, please kindly reply to the email we sent. Thank you so much!
Photosocks company did a great job of…
Photosocks company did a great job of working with me on a photo sock order. I placed the order and was given an expected delivery date. When my order was not delivered by the expected date, I contacted the company and they gave me an option for a refund. I accepted the refund. However, the order was received shortly after that and I repaid the cost of the order minus a delivery delay refund from the company. The socks were produced well and were of good quality. Their communication was quick and honest and I appreciate their service even though the shipping expectation was not met.
Extremely Satisfied
The finished product came out exactly how it appeared on the blueprint when sizing the photograph to the tire cover. It looks better in person than I had imagined it. Extremely satisfied with how it turned out. I'm so happy I chose Custom Tire Cover.
I am not one to bash companies
As the title says, I am not one to bash companies, but I think this is deserved.. I ordered my girlfriend a nice key chain customized with pictures of us etc on Dec 7th. It was projected to arrive Dec 20th and I paid for a VIP service of $3.99 to 'expedite'. On Dec 13th I got an email saying "under accelerated process". Sometime in the next day or two, I was called and told this 'should arrive before Christmas.. It was shipped from there factory in China Dec 18th and flew out Dec 20th. Needless to say, it arrived to me Dec 26th. The product is actually very nice and if I trusted them, or had months before I needed it, I'd probably order again, but I don't.. Yesterday (Dec 26th) I asked for my $3.99 'VIP service' fee back - not the cost of the product - as I am not sure I was treated as 'very important', and I got a generic email about how it is is Christmas and they are 'booming' with orders. Obviously $3.99 isn't going to fix this, nor is it going to make any impact on my life. But the fact they took 0 responsibility speaks volumes and 99% reason for my post.
Reply from Santasocks2023-12-31
Dear customer, thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that are needed. We have sent you an email about this and please check and reply to the email we sent. Thank you so much!
The product is great at the moment and…
The product is great at the moment and the fact that u all kept responding to me whenever I emailed u with my complaint r whereabouts of my item..
Highly recommend the mini pillows
Love the up to date tracking emails/app. Product was exactly as described and a perfect, entertaining gift for Christmas eve. Excellent customer service-Jason was prompt and kind at answering questions. I will be ordering again.
Jason helped me correct the address on…
Jason helped me correct the address on my GBP when traditional edit methods weren't working. He was super helpful and friendly, and the issue was resolved very quickly.
Will buy more for sure …
Omg the best shirts ever and customer service was amazing .will be back for sure to get more product
Great Costomer Service rep…
They had great Costomer Service rep (Jason)helping me confirm design and then he followed though with the shipping so I ended up getting it on time. He was always responsive and engaged. The shirts were perfect and very fun.
Almost perfect!
I’ve ordered a personalised product, the first delivery didn’t arrive, the shop sent it again. This time it came fast and the results is great, pillow is soft and nice, print looks good. One star less only because it took a lot of time to have it delivered and many emails before I could get the product delivered.
Ridiculous processing and shipping practices
Order personal gifts for my family. On the order page it gave estimated arrival dates before Christmas. When I checked out, to ensure it arrived on time I paid extra to get the fastest shipping option and make sure it arrived on time. Once the order was paid I recived confirmation email with a completely different arrival date and an obnoxious processing time. Making my gift arrive 5 days after Christmas . I wanted to cancel but they said it was already processed and would be refunded -30% restocking fee. That’s ridiculous because I followed up immediately. The customer service rep said they would put pressure on production to get it completed more quickly. I was pleasantly surprised when a day or so later I got a shipment update . However, the shipment updates had an arrival time of 9 days later. Why did I pay for fast express shipping (3-5 days) and not recive that? With a week until Christmas that would have give. Enough time for my package to arrive. Poor customer service, poor communication and scamy business practices. Charging higher shipping rates and not fulfilling those terms.
Reply from Santasocks2023-12-22
Dear customer, thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. We have sent you an email and we are looking forward to your reply. Thank you!
Very personal help--resolved all…
Very personal help--resolved all questions very quickly and very well.
Jason was great and helped me out.
Customer Service
They we're quick to respond and were very helpful in changing our delivery time.
Best customer service ever
I got my order today and it’s great with very nice packaging, also the delivery time was very fast.
Really great service and quick response
I received a custom Tshirt that had my photos badly placed.
I received a custom Tshirt that had my photos for over lapping and not placed well to what the ads represented so I contacted the company to check if my order could be processed again due to this. The reply was positive and no hesitation was taken to redo my order. I’m very pleased and happy that my complaint was listen to. Looking forward to the 2nd T shirt for my husband for Christmas. Thanks for all your help!
Best customer service experience I’ve ever had and great quality products!!!
Mr. Jason was extremely helpful. Mr. Jason was what the definition of customer service looks like. He went above and beyond to insure I was satisfied. Product quality is unmatched!!!
Fast reply
Fast reply, kind response!👍
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