Xsolla gives video game developers, publishers, and platform partners access to the flexible tools, services, and collaboration needed to launch, monetize, and scale their games and products globally. Serving only the video game industry, the Xsolla product suite caters to businesses from indie to enterprise, with: Pay Station and its #1 Anti-fraud solution, Partner Network, Site Builder, Store, Login, and Launcher. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation. For more information, visit www.xsolla.com.
Written by the business, not verified by us.Secure Xsolla (secure.xsolla.com) has a 4.2 out of 5 rating on OK.one, based on 172 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-09-06.
Reviewers had a great experience with this company. Customers frequently praise the supportive staff for being exceptionally helpful, friendly, and extremely patient when quickly resolving difficult account and purchase issues. People truly appreciate the prompt responses and efficient assistance provided by helpful agents during their daily interactions. Some reviewers were not happy with certain payment procedures, noting frustrating difficulties with securing refunds and dealing endlessly with automated bot responses. A few other people also felt that specific transactions lacked proper assistance, experiencing unresponsive service regarding missing task rewards and unexpected charges. These consumers pointed out that resolving financial disputes could sometimes take considerable time.
Auto-generated from all reviews of this business. For reference only.Very quick to the point, and helped me get my purchase!
Hi! Thank you so much for highlighting our agent's work! Please, feel free to reach us anytime if you have any questions, our support team is always ready to help!
FRAUD! I purchased Football manager 2026 on Xsolla following the FM26 official site instruction for Epic Games. The redeem code did not work! I reached out to their customer service and they didn't take responsibility, asking me to check with the game publisher! after wasting 2 days back and forth, epic games confirms that the code i received is not on their system, and i had to go back to xsolla again! This time, the customer service asked me to screen cap bank transaction proof and would give me a new code. after half an hour of back and forth, she sent me the code i had, what the F. 2 days after I paid for the game, I am still WASTING time with customer service of XSOLLA, EPIC GAMES, SEGA. What a SHXT show.
Hello! We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at [email protected]. Thank you.
Perfect atention from Harresh. Solution 100%
Hello! Thank you for your kind words. We are happy you liked our agent's support. Thank you for your feedback!
harresh is best solver. I ever seen in support team. He is best.
Hello! We are glad to hear that you were pleased with our agent's performance. Thank you for shopping with us!
Fast response
Hi! Thank you for sharing your experience with our support team. We are glad to know your issue was handled by a professional.
Absolutely horrible. Someone bought stuff with my name on roblox and xsolla refuses to reverse the invoice even though I've told them to ban the account and ban myself from using their services. I've never used their services in the first place so no loss there. They keep saying "we take fraud seriously" and then just flip the script with "you did it, you pay!". Police report filed.
Hello! We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at [email protected]. Thank you.
Good service
Hello! We are glad to hear we were able to help you. Thank you for your kind words!
I had great communication with the support agent
Hi Nick! Thank you for your kind words! Enjoy the Game!
Very good customer support when connected to an agent. It just takes a moment to be redirected to one! Solved all my questions and requests smoothly.
Hello! Thank you for sharing your great experience with us. We are glad to hear you received prompt assistance. Cheers!
Had a payment issue, the support rep helped me track it down and resolve it, it was a lot of back and forth testing but they stuck with me until we figured out the issue and resolved it.
Hello Steven! Thank you for leaving such a good review. We are happy to know your issue was resolved. Thank you for shopping with us!
Fast response and helps to solve the problem from Harresh
Hi! We are thrilled that you loved your experience! Thank you for your kind words! Enjoy the Game!
It was amazing, it was so swift and stress free. It's probably the best customer service i've experienced in a long while. I was having issues with my light stream account and it was resolved in minutes.
Hello! We appreciate your kind words about our support. If you have any other questions, you can reach us at help.xsolla.com, and we will investigate the issue. Thanks!
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