About SendPulse
Data updated- Website
- sendpulse.com
- Category
- Business Services
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 92 reviews
- Replies to negative
- 85% (11/13)
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Is SendPulse legit?
SendPulse (sendpulse.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 85% of negative reviews; 92 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great experience using it from last…
Great experience using it from last 2.5 years
All important
Great, cool
Get sthe job done and at the best price
I love the Automation of chatbots
I love the Automation of chatbots, it's being very great for my business, i'm literally making money while i sleep. Thank you guys so much Sendpulse team, i love it!
easy to use
easy to use. good service
Amount need to refund
Without intemate, amount taken from my bank
Reply from SendPulse2025-09-03
Hi Flymo! We understand your concern. The charge you see was made as part of your active subscription to our chatbot service. If this service is no longer relevant for you, you can easily cancel the subscription directly in your account. Should you face any difficulties, please don’t hesitate to reach out to us via the online support chat or by email at [email protected] — we’ll be glad to help. Best regards, SendPulse Team
Th0 9989
Very good. Recommend.
Smooth process
its perfect
Very good service
Scammy behavior and zero accountability
I haven’t used this service for over a year and I have no active subscriptions. Yet suddenly they charged me $1. When I contacted support asking for a refund, nobody even bothered to apologize. They just sent me a link to a refund request form, saying it will take at least 14 days to review. When I asked why they charged me in the first place, the answer was: “Probably some payment system error.” That explanation makes no sense. This wasn’t a random card processor glitch — they literally created an internal invoice under the name “Facebook bot” and billed me for it. That’s not an accident, that’s shady. It’s not about the $1. It’s about the fact that they feel entitled to quietly skim money from inactive customers with saved cards for services that don’t even exist. Most people won’t notice or won’t bother to dispute such a small charge — and that’s exactly the trick. This is unacceptable and feels like fraud. I will never trust this service again.
Reply from SendPulse2025-09-02
Hi! Thank you for sharing your feedback with us. We completely understand your concern — this is indeed a very unusual situation. The charge you received was incorrect, and we have already issued a full refund back to your account. We also identified the reason behind this charge and fixed it to make sure it doesn’t happen again in the future. We sincerely apologize for the confusion and frustration this caused. Your trust is important to us, and we’ll do our best to ensure such cases are avoided going forward. Best regards, SendPulse Team
UPDATE: We're getting there.
Original post: Absolutely disgusted by their customer support. I complied with every requirement in anticipation of setting up a new business and yet they declined and banned me without providing a reasonable explanation and before I ever got to use the service. UPDATE: After posting the review SendPulse has reviewed my request and activated my account. I'm still not clear as to how they determined my account would qualify as spam, but I do feel that they have mostly redeemed themselves.
Reply from SendPulse2025-08-22
Hi John, Thank you for sharing your feedback. We’re very sorry to hear about your negative experience — we fully understand how frustrating this situation must have felt. At SendPulse, we strive to maintain the highest standards of email deliverability. To achieve this, we follow a strict anti-spam policy, which includes checking mailing lists, content, websites, and domains before approving an account. Sometimes, certain account settings can trigger automatic suspicion even without any active campaigns, especially when third-party tools are involved. We regret that our previous response may have seemed unhelpful and that this left a poor impression. Your feedback is extremely valuable and will be taken into account to improve the way we communicate with our clients. I’d like to reassure you that your account has now been reviewed and successfully activated. Best regards, SendPulse Team
Very Good !!
great!
great! great! great! great!
Great interactive UX
Great interactive UX, the software looks great although I have only just started and paid, so not really sure of 2 much so far, but I have been asked to review
SUPER
SUPER. GOOD.
Images in the news letters take too long to load
Images in the news letters take too long to load.
Reply from SendPulse2025-08-08
Hi Ben! Thank you for your feedback! We've checked the image loading on our side and didn’t notice any current issues. It's possible that there were temporary delays, and we apologize that you experienced them. We're constantly working on improving our platform's overall performance, so your feedback is very helpful. If the problem happens again, please don’t hesitate to contact us at [email protected] — we’ll be happy to take a closer look. Best regards, SendPulse Team
Clear design format to follow
Clear design format to follow. Pay As You Go is convenient.