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Money & Insurance

Sendwave

206 reviews

4.5206 reviews
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About Sendwave

Data updated
Website
sendwave.com
Category
Money & Insurance
Location
United States · Boston
Status
Unclaimed
Last 12 months
206 reviews
Replies to negative
55% (11/20)
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Is Sendwave legit?

Sendwave (sendwave.com) has a 4.5 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 55% of negative reviews. Last updated 2026-08-10.

What people say

E
Edilberto · 3 reviews · Verified · Experienced 2026-07-28 ·

App is the best

Reply from Sendwave2026-07-28

Hi Edilberto, thank you for taking the time to share your feedback. We’re happy to hear that you love our app!

O
Omobolanle Paige · 1 review · Verified · Experienced 2026-07-26 ·

Trusted money transfers company

Trusted money transfers company. My family back home received their money instantly.

Reply from Sendwave2026-07-28

Hi Omobolanle, thank you for your wonderful review! We are so glad to hear that your family received their money instantly and that you trust our service. We appreciate you sharing your positive experience with us.

E
Ellen F Dempster · 1 review · Verified · Experienced 2026-07-23 ·

My money got there within seconds

My money got there within seconds, thanks to the team.

Reply from Sendwave2026-07-28

Hi Ellen, thanks for your wonderful review! We are so glad to hear that your money arrived quickly. We appreciate you sharing your positive experience with us.

J
John W Kamindo · 1 review · Verified · Experienced 2026-07-28 ·

Sufficient

Reply from Sendwave2026-07-28

Hi John, thank you for taking the time to leave a review. Your feedback is important to us.

W
William Ofosu-Appiah美国 · 2 reviews · Verified · Experienced 2026-07-28 ·

Sending money to Ghana

Sending money to fmaily in Ghana via Sendwave is a very pleasant experience. The process is user-friendly and the verification of identity is excellent. More importantly, the money arrives in the recipient's account within seconds. Overall, I am very pleased with Sendwave and I highly recommend them for sending money to Ghana.

Reply from Sendwave2026-07-28

Hi William, thank you for taking the time to share your positive experience! We are so happy to hear that sending money to Ghana with us has been such a pleasant and efficient process for you. We appreciate your recommendation!

M
Mar Jerry Ellevera · 1 review · Verified · Experienced 2026-07-24 ·

It’s good

It’s good service

A
ADEWALE AYOBAMI ADEOSUN · 1 review · Verified · Experienced 2026-07-26 ·

Fast and reliable.

Reply from Sendwave2026-07-28

Hi ADEWALE AYOBAMI ADEOSUN, Thank you for reviewing us on Trustpilot! As an FCA-regulated online money transfer service, we pride ourselves on being fast, secure, and reliable. If you need any help with your future transaction, please feel free to contact us: https://www.sendwave.com/en-us/contact.

A
Alain Bazola Nsana · 2 reviews · Verified · Experienced 2026-07-27 ·

Service was excellent

Reply from Sendwave2026-07-28

Hi Alain Bazola Nsana, Thanks for taking the time to leave us a review! Your feedback is important to us. We’re glad to hear that you’re having a great experience with us!

J
Joseph Yarney · 1 review · Verified · Experienced 2026-07-26 ·

Funds are delivered in timely manner

Reply from Sendwave2026-07-28

Hi Joseph Yarney, Thanks for your 5-star review! We’re glad to hear that your experience was quick and easy.

L
Luis A Gonzalez Castillo · 1 review · Verified · Experienced 2026-07-27 ·

I love it because is easy to use and…

I love it because is easy to use and money in the bank in less than 2 minutes

Reply from Sendwave2026-07-28

Hi Luis A Gonzalez Castillo, Thanks for your 5-star review! We’re glad to hear that your experience was quick and easy.

E
Elmer Trinidad · 1 review · Verified · Experienced 2026-07-26 ·

Fast transfer

Faster transfer

Reply from Sendwave2026-07-27

Hi Elmer, thank you so much for the 4-star review! We are glad to hear that you experienced a faster transfer with us. If there is anything we can do for a 5-star rating, just let us know at https://www.sendwave.com/en/contact

D
Denise Headly · 1 review · Experienced 2026-07-18 ·

My $900 disappeared

My $900 disappeared, and Sendwave closed my account instead of resolving the issue. I want to warn anyone considering using Sendwave. On July 18, 2026, I sent $900 through Sendwave to Pure Red Oil Limited at First City Monument Bank (FCMB), Nigeria. The money was immediately deducted from my Chime account. The recipient never received the funds. During Sendwave’s investigation (Transaction Reference: 97624069), I cooperated fully. The recipient submitted the official FCMB bank statement twice, showing that the money was not credited to the account. The recipient’s bank also confirmed they could not locate the payment. Despite this, Sendwave continued to state that the transaction was “successful” but did not provide me with evidence showing the funds actually reached the recipient’s account. I repeatedly requested a complete payment trace and asked them to review their payout partner’s settlement records, but my concerns were never resolved. To make matters worse, when I contacted live chat, the agent Jackielou told me: “After carefully checking your account, I’ve confirmed that it has been permanently closed as it did not meet our company’s security policies. Because of this, you won’t be able to use our service moving forward.” Instead of resolving the missing $900, they closed my account while the dispute was still open. My concern was never about keeping my account—it was about recovering my money or ensuring it reached the recipient. As of today, I am still without my $900. It has not been returned to my Chime account, and the recipient has not received the funds. If you use Sendwave, keep all of your records and monitor your transactions carefully. My experience has been frustrating, and I hope no one else has to go through what I have experienced. Sendwave, if you are reading this, I am still requesting one of two resolutions: either credit the recipient’s account (Pure Red Oil Limited) or refund the $900 to my Chime account.

Reply from Sendwave2026-08-09

Hello Denise Headly, We’re sorry you’ve had difficulty using our app. So that we can look into this for you, please get in touch with us directly with more details: https://www.sendwave.com/en/contact. We’ll need your transaction or customer number to locate your account.

R
Ross Minarik · 5 reviews · Verified · Experienced 2026-07-23 ·

always eager to help clear language…

always eager to help clear language very well spoken, friendly and kind and respectable usually 100% success

Reply from Sendwave2026-07-28

Hi Ross Minarik, We’re thrilled to hear that you’re loving/liking our services and to be part of your journey! Thanks for your review.

W
Wallace · 2 reviews · Verified · Experienced 2026-07-27 ·

Service is very good

Reply from Sendwave2026-07-28

Hi Wallace, Thanks for your 5-star review! We’re glad to hear that you like our services!

A
Agyapong Evans · 2 reviews · Verified · Experienced 2026-07-03 ·

Great Experience from Start to Finish My experience was great because the…

My experience was great because the staff was professional, respectful, and helpful throughout the process. Communication was clear, and any questions I had were answered promptly. The company does a good job of providing excellent customer service, maintaining an organized process, and making customers feel valued. Overall, the experience was smooth and efficient.

Reply from Sendwave2026-07-28

Hi Agyapong Evans, Thanks for your wonderful review and for taking the time to share your experience with us on Trustpilot! Our customers are our priority and we hope to continue providing you with the best experience. Please don’t hesitate to contact us with any questions or concerns: https://www.sendwave.com/en-us/contact.

J
Jairus Rono · 2 reviews · Experienced 2026-07-26 ·

Its a fine app

Reply from Sendwave2026-07-27

Hi Jairus, we're truly glad to hear you find our app to be fine. Your positive feedback is greatly appreciated, and we thank you for it!

A
Aime · 1 review · Verified · Experienced 2026-07-25 ·

Everything is perfect

Reply from Sendwave2026-07-27

Hi Aime, thank you for taking the time to leave a review. Your feedback is important to us.

D
Dorcas Brewer · 3 reviews · Verified · Experienced 2026-07-24 ·

Excellent service

Excellent service. I have no reason to complain about anything at all.

Reply from Sendwave2026-07-27

Hi Dorcas, we're so happy to hear you had such an excellent experience with us. Thank you for your wonderful feedback!

I
Israel Jackson · 2 reviews · Verified · Experienced 2026-07-26 ·

Very excellent

Very excellent, I used it every time

Reply from Sendwave2026-07-27

Hi Israel, we're so happy to hear you enjoy using our product every time! We appreciate your wonderful feedback.

C
Charlotte House Agency · 1 review · Experienced 2026-07-18 ·

I am extremely disappointed with my…

I am extremely disappointed with my experience with Sendwave. On July 18, 2026, I sent $900 to Pure Red Oil Limited in Nigeria. The money was deducted from my Chime account immediately, but the recipient has never received the funds. During the investigation, I provided the recipient’s FCMB bank statement twice, showing that the funds were never credited to the account. The recipient’s bank also confirmed they could not find the incoming payment associated with the transaction. Despite this evidence, Sendwave repeatedly insisted that the transfer was “successful” but refused to provide a complete end-to-end payment trace or evidence showing the funds actually reached the recipient’s account. I asked them to review their payout partner’s settlement records or provide documentation proving where the funds were credited, but I did not receive the information I requested. Instead of resolving the missing $900, my Sendwave account was permanently closed while the dispute remained unresolved. I expected transparency and a proper investigation. If a customer provides bank statements showing the funds were not received, the company should thoroughly trace the payment and either prove where it was delivered or refund the money. Based on my experience, I cannot recommend Sendwave until this matter is resolved.

Reply from Sendwave2026-07-29

Hi Charlotte, thank you for bringing this matter to our attention. I am deeply sorry for the stress and frustration this situation has caused. We take claims of missing funds and unprovided payment traces very seriously. In order for us to look into this, please contact us here: https://www.sendwave.com/en/contact. We'll need your registered email to locate your account.