SexDollTorso.com

Hi Dear, Thank you for sharing your experience with us! Upon reviewing your order, we see that you purchased our Valenti doll along with the deluxe sex doll care kit and heating rod. We truly appreciate your business and want to extend our sincerest apologies for the inconvenience caused by the delay in shipping the additional products. We understand how important the care kit and heating rod are to the complete experience, and we regret that our inventory system did not reflect the out-of-stock status at the time of your purchase. After investigating your order, we identified an interruption in our website's API system that affected the inventory tracking for the care kit and heating rod. Upon reviewing your purchase, we discovered that there was a temporary disruption in our website's API system, which disrupted the synchronization of our website's inventory data with our actual warehouse stock and affected our inventory tracking. We want to assure you that our technical team has addressed and resolved this issue to prevent any recurrence. Following our email communication on September 9th, in which you kindly agreed to receive the care kit and heating rod from our alternate warehouse, we immediately shipped them via the fastest air freight available. According to our records, these items were successfully delivered to you on September 13th. We truly appreciate your patience and understanding throughout this process. As a gesture of goodwill and to make amends for the inconvenience, we have processed a full refund for the deluxe sex doll care kit and heating rod in your order. A refund has been issued. You will receive it as soon as possible, between 3-5 business days, depending on the bank transfer. Here is an overview of how we will be processing the refund: Refund Method: The refund will be processed using the same payment method you used during the purchase. If you paid by credit card, the refund will be credited back to your original card. Refund Timeline: Once we initiate the refund, it may take 3-5 business days for the funds to be reflected in your account. Please note that the exact timeline may vary depending on your financial institution. Thank you again for your business and your valuable feedback. We are constantly striving to improve, and your input helps us provide a better experience for all our customers. If you have any further questions or need assistance, feel free to reach out to our customer support team.😊 Best regards, Eve SDT Customer Service Team