SexDollTorso.com

Hi Dear, We're thrilled to hear how satisfied you are with Jennifer and Alexandria, and we appreciate the time you took to provide feedback on your experience! Your innovative solution for moving Jennifer and Alexandria using containers is creative and practical, and we believe it could benefit others in our community. We would be thrilled if you could share some visuals of your method, allowing us to pass on these insights to fellow users who may benefit from your technique. Regarding Alexandria's skin tone issue, we apologize for any confusion caused. After carefully reviewing your order, we confirmed that we sent you the correct Alexandria doll with the Wheat skin tone. Nevertheless, we understand this may need some clarification and are keen to resolve any potential mix-up. We want to ensure that you are pleased with your doll. To clarify this discrepancy, we have reached out to you via email for further discussion. Please check your email so we can resolve this matter to your satisfaction. Best regards, Amy SDT Customer Service Team

Hi Alex, Thank you for taking the time to share your feedback regarding your recent purchase with us. We are genuinely delighted to hear that you are satisfied with the quality of the product you received. We sincerely apologize for the unexpected delay in delivering your order to Australia. We will ship all orders to Australia by air freight; it is a speedy delivery. Normally, the delivery time to Australia is 8-12 business days or even faster. Unfortunately, we did encounter a special situation during the delivery of your order to Australia, which resulted in a longer-than-expected shipping time. We contacted the freight forwarder, who informed us that your package encountered a prolonged delay at Australian customs due to their current policy of conducting extensive inspections on almost every package entering the country. This has been an unusual occurrence and has resulted in a longer-than-anticipated delivery time for your package. While we strive to ensure a fast delivery time, mainly as we utilize air freight for shipments, unforeseen situations that impact the timeline can arise. We have taken your suggestion to heart and will be updating our product page to include a disclaimer about potential extended shipping times for customers located at a greater distance from our dispatch centers in China and the US. This ensures that our valued customers like yourself are fully informed at the time of purchase. Once again, we apologize for the inconvenience and thank you for your patience and understanding. We look forward to serving you better in the future. Warm regards, Helena SDT Customer Service Team

Hi Gregg, Thank you for your understanding and patience regarding the delay in the delivery of your order. We sincerely apologize for any inconvenience this may have caused! After investigating with UPS, they informed us of a carrier delay in your delivery area due to the exceptionally high parcel volumes during Black Friday and Cyber Monday. Your package and many others were affected by this and, unfortunately, had to wait to be processed in their queue. We understand the frustration and disappointment that can arise from such delays, especially when eagerly anticipating a purchase. As a token of our commitment to your satisfaction, we have taken the initiative to pay an additional expedited shipping fee to UPS for your package. This should help expedite the delivery process and ensure that your order reaches you as swiftly as possible. Once again, we apologize for the inconvenience and thank you for your understanding. We greatly appreciate your support and are dedicated to providing the best possible service. If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can. Thank you for choosing our products, and we look forward to restoring your confidence in our service. Best Regards, Amy SDT Customer Service Team