Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.
Written by the business, not verified by us.
Is Shift4 legit?
Shift4 (shift4.com) has a 2.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 56% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and representatives for guiding them through a smooth, hassle-free account setup. Consumers note that the card terminals connect quickly, work reliably in crowded places, and ensure funds are deposited the next morning.
Some reviewers were not happy with unexpected annual fees and sudden maintenance costs applied without clear notice. People also mentioned that reaching customer support during problems can be nearly impossible, leaving them frustrated with the service. Reviewers expressed concern about being locked into long term contracts they cannot easily afford or escape.
Auto-generated from all reviews of this business. For reference only.
Excellent product and service. The terminal is outstanding and works anywhere indoors or outdoors with WiFi or 4G. It's really fast and smart and you can have products in it too. Even better is that we pay £0 per month if we don't use it as there is no monthly rental which suits us perfectly. It's a super smart looking terminal too and Mark the rep was superb.
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re delighted to hear the terminal is performing reliably in all environments and that the flexibility with pricing is a great fit for your business.
It’s great to know you’re enjoying the speed, features, and overall experience. We look forward to continuing to support your business.
Mark at Partnerpay made the whole transition to Shift4 very easy for us at Arks of Deptford.what a excellent company to deal with.
Mark is super helpful and knowledgeable.
Reply from Shift42026-04-01
Thank you for sharing your feedback. We’re happy to hear the transition was easy and that your experience has been such a positive one.
It’s great to know everything has been helpful and straightforward from the start. We look forward to continuing to support your business.
Really happy with shift 4 and Donna who introduced me. She has been amazing and still sends the odd message asking how everything is going.
The charges are extremely fair in comparison to others, card machine very easy to set up and use, and trust me im no good with technology! Love the fact it prints off professional receipts with my business name on. Comes with a fast charger but to be fair it rarely needs charging as it lasts forever.
Really happy all round, im always recommending it to my market colleagues.
Thanks Donna 😊
Reply from Shift42026-03-31
Thank you for sharing your feedback. We’re delighted to hear you’re having such a positive experience and that everything from setup to day-to-day use has been easy and reliable.
It’s great to know the features are working well for your business and that you’re enjoying the added touches like branded receipts. We truly appreciate your recommendation and look forward to continuing to support your business.
Had a great experience with this company. Thanks to Mark for your helpfulness, professionalism, and quick responses, which made the setup and ongoing support seamless.
The next-day payment system, great rates, and an easy-to-use card machine were all provided by Mark quickly and efficiently.
Thanks again, Mark.
Moin Choudhury
Spice Elephant Ltd
Reply from Shift42026-03-31
Thank you for sharing your feedback. We’re happy to hear you’ve had such a smooth experience from setup through to ongoing support.
It’s great to know the next-day payments, competitive rates, and ease of use are all working well for your business. We look forward to continuing to support you.
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