Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.
Written by the business, not verified by us.
Is Shift4 legit?
Shift4 (shift4.com) has a 2.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 56% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and representatives for guiding them through a smooth, hassle-free account setup. Consumers note that the card terminals connect quickly, work reliably in crowded places, and ensure funds are deposited the next morning.
Some reviewers were not happy with unexpected annual fees and sudden maintenance costs applied without clear notice. People also mentioned that reaching customer support during problems can be nearly impossible, leaving them frustrated with the service. Reviewers expressed concern about being locked into long term contracts they cannot easily afford or escape.
Auto-generated from all reviews of this business. For reference only.
We were referred by some friend .
The Seller Mr Ali explained everything ordered our terminals and setup everything for us.
Really happy with our setup with shift4 and service level they provide 👏👏👏👏👏 excellent
Reply from Shift42026-05-12
Thank you for sharing your feedback. We’re glad to hear everything was clearly explained and that the setup process was smooth from start to finish.
It’s great to know you’re happy with both the system and the level of service. We look forward to continuing to support your business.
i wish i could give this a 1 star
the local merchant fromnthe leicester area has decided to steal our money of which i have now contacted the police and local authorities.
if my money is not released i will come after these guys in a way they woukd not be used to.
if they want to mess around then thats fine with me. lets see how this ends
Reply from Shift42026-05-06
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how serious and concerning this situation is.
We’d like to escalate this immediately and help resolve it as quickly as possible. Please contact us at [email protected] with your details so our team can investigate and follow up with you directly.
Thank you for sharing your feedback. We’re delighted to hear you’ve had a good service experience. We look forward to continuing to support your business.
Thank you for sharing your feedback. We’re delighted to hear you’re enjoying the rates and the free terminal. We look forward to continuing to support your business.
Run as fast as you can from this company! Hidden fees, terrible support and mismanagement of deposits into your account
Reply from Shift42026-05-01
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns.
We’d like the opportunity to look into this further and better understand what happened. Please contact us at [email protected] with your details so our team can investigate and follow up with you directly.
Hey Ali
Thank you for good card machine
Totally loving it
Reply from Shift42026-05-01
Thank you for sharing your feedback. We’re happy to hear you’re loving the card machine and that your experience has been a positive one.
We look forward to continuing to support your business.
I want to say thank you very much to Brent, who helped me with my case number 3333815. He is very helpful and very knowledgeable about his job. Thank you very much for the great customer service.
Reply from Shift42026-05-01
Thank you for sharing your feedback. We’re delighted to hear you received such helpful and knowledgeable support and that your experience was a positive one.
We' are glad the service met your expectations and we look forward to continuing to support your business.
Since the beginning of the change over we have had issues. Still being charged by the bank and shift4 as they don’t accept cards without a chip. Promised upgrades to a machine that accepts both have not happened. Told our current machine will no longer work after the 30th but still no replacement has been received. No answers to emails long long wait time on the phone. If you haven’t swapped don’t. All the customer service is on getting you locked into a contract nothing after that.
The response to this review is below we contacted them as requested and 2 weeks later have had no response. Not a surprise at all . Zero customer service or support
Reply from Shift42026-04-23
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must be.
We’d like the opportunity to look into this and help resolve it as quickly as possible. Please contact us at [email protected] with your account details so our team can investigate and follow up with you directly.
Charged me $800 for "random fees" with no use of the acct for over 7 months. Will not refund. Big corporation that doesn't care.
Trying SO hard to cancel and it's impossible to get ahold of anyone! Been on hold for hours multiple times.
Going to get my bank involved.
Reply from Shift42026-04-23
Thank you for sharing your feedback. We’re sorry to hear about your experience and how difficult it’s been to get this resolved.
We’d like to look into this and help make things right. Please contact us at [email protected] with your account details and a preferred contact method so our team can investigate and follow up with you directly.
Shift 4 are NOT worth going with. We had a long relationship with SmartPay and were then bought out by these people. Our monthly fees went from approximately $35 per month to $800 per month and then reduced to $110 per month. Our monthly through the machine went from $1000 per month to $10,000 per month to avoid the $110 fee. No notification, change the rules when Smartpay bought out. They have no regard for small business that can't turn over $10,000 per month. We asked about why the change and were informed by the consultant that they do not want small business and that they needed to reduce the $800 fee to $110 due to inadequate notice. We asked if the ACCC were looking into it, they went very silent on the matter. Go with another provider, don't waste your time with these people. We have called on many occasions for money being taken from our account for no reason and had to fight to get it back, stressful etc....They say call us and we can discuss but we get the same reply...not interested unless you can turn over $10,000 per month to avoid the ridiculous and exorbitant fee.
Reply from Shift42026-04-23
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating concerns around fees and account changes can be.
We’d like the opportunity to review this in detail and clarify what’s happened. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
The best out there went above and beyond couldnt have asked for better the fox and the hound pub stepped up a level using these guys
Reply from Shift42026-04-23
Thank you for sharing your feedback. We’re pleased to hear you’ve had such a great experience and that it’s helped take things to the next level for your business. We look forward to continuing to support you.
Unauthorized Charges and Refusal to Refund — A Serious Warning About Shift4 Payments
We initially explored using Shift4 Payments for payment processing but ultimately decided to go with another provider. We clearly communicated this decision to the Shift4 sales representative at the time.
Thirteen months after that initial inquiry—with no account established and no services ever rendered—Shift4 began auto-drafting $546.14 per month from our account, continuing for six consecutive months. These charges totaled $3,328.68.
Upon discovering the unauthorized withdrawals, we immediately contacted Shift4. During that conversation, they acknowledged that they did not even have an active account for us and confirmed that they had never sent any equipment or onboarded us in any way. While they did stop the auto-drafts promptly, they have refused to refund the $3,328.68 that was improperly withdrawn.
We have pursued this matter through every available channel and have received no meaningful response or resolution.
Withdrawing funds from a business without an account, agreement, or services rendered is unacceptable. Based on this experience, I strongly advise others to exercise extreme caution when dealing with this company.
Reply from Shift42026-04-23
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how serious and frustrating this situation must be.
We’d like the opportunity to review this in detail and help resolve it as quickly as possible. Please contact us at [email protected] with your business details so our team can investigate and follow up with you directly.
This company is extremely disappointing to deal with.
I originally signed up with them for my business, but after we closed the business, Shift4 refused to close the account and continued to charge us. This is completely unacceptable.
On top of that, the sales engineer in the Houston area has been very unprofessional and difficult to reach — calls are not returned, and there is little to no support when you actually need help.
We’ve since opened three other businesses, and because of this experience, we chose not to use Shift4 again. That alone should say a lot about their customer service.
Business was closed on November 1, 2025, and they are still asking for money.
I would strongly recommend others think twice before signing up.
Reply from Shift42026-04-17
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must be, especially after closing your business.
We’d like the opportunity to review this in detail and help resolve it. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
This company is an absolute thief!!! i’ve paid for a wireless fee for a unit that i don’t even have !!!! then i find out they kept 930.00 from a 2163.00 transaction!!!! i called customer service about a charge that i accidentally added an extra number by mistake so she takes the 21863.00 charge and reduces it to 19700.00 but instead of fee correcting itself it kept the % fee for 21863.00!!!!! then i called within 24 hrs to fix and that’s what they did !!!! and i find out that im paying for premium customer support!!! i asked to talk to a supervisor and the girl refused she just kept saying… they are going to say the same thing!! so then she gives me the em a i l legalsupporttickets @ shift4.com. i’ve sent 3 emails over the last 3 weeks and no response!!! i also find out their going to charge a flat fee of 250 or 350 for what??? go somewhere else.. im turning these guys in!!
Reply from Shift42026-04-15
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be.
We’d like the opportunity to review this in detail and help resolve it as quickly as possible. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
Absolutely dreadful service and support. Yes, they are sickeningly friendly, but you have to wait forever to get to someonone and then they don't actually solve your issue. They overcharge and extend your contract even after you've cancelled. They somehow even when lawsuits because they must be fabricating non-existent contracts. We were guaranteed no hardware fees for one year, pay the hardware fees the second year and then own the equipment. We cancelled in October 2025. They have continued to charge us monthly fees and won't let us keep the equipment. They extended our contract to January 2027 even though we cancelled October 2025. Absolutely horrible company to work with. They screw you every single chance they get and then lock you into things you never agreed on and win the lawsuits even if you prove them wrong.
Reply from Shift42026-04-15
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be.
We’d like the opportunity to review this in detail and clarify what’s happened. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
Thank you for sharing your feedback. We’re happy to hear the process was easy and seamless from start to finish. We look forward to continuing to support your business.
Grubby,
I don't use the word lightly,
Cancelled my service, sent the hardware back, was told over the phone when I called to give them the tracking number they would not charge that months fee. They did charge that months fee, called up them to ask what happened, was advised by customer service they would refund. No refund was actioned. It's not about the money, its about a business providing a service and keeping their word..
Reply from Shift42026-04-13
Thank you for sharing your feedback. We’re sorry to hear about your experience and how this situation was handled — this isn’t the level of service we aim to provide.
We’d like the opportunity to review this and make things right. Please contact us at [email protected] with your details so our team can investigate and follow up with you directly.
I really can't say enough bad things about this company. I feel taken advantage of by them and lied to. The equipment is garbage, constantly restarting, it can't even process their own Shift4 branded gift cards half the time. Forget anything about a menu change in any way being simple, using lighthouse to make changes to the menu is time consuming, confusing, and IF you can get it right, nine times out of ten, somehow, something you didn't even mess with has been moved/deleted/price change/ or it will reset to something that it was before at random times. The setup was a mess in itself, it took an entire day and they still had to send someone else out to "fix" the issues I was having with the equipment (nothing changed, waste of time both on the phone for hours with Shift4 customer support and business time.) THEY DO NOT HAVE COMPETITIVE RATES, THEY ARE JUST MAKING THAT UP. You will save money by sticking with square or clover, those are the only ones I'm familiar with but I would not be shocked if there were plenty other cheaper options. The fees are outrageous, and out of no where. If you need to call that 24/7 support they promise you will be so good, be sure to set aside about 3 hours so that they can walk you around in circles saying nothing and directing you to no one that can help you. Oh and when you're over all of it and you just want them to come pick up the trash system they left in your store, they're going to tell you that you owe them $6,000 to cancel because that's the projected amount they would make from you. When you say that is the most ridiculous thing you've ever heard, they'll tell you that you have to have a lawyer contact their legal team, there is no other option. Get a lawyer, pay us $6,000, or keep bleeding money and time into a company that couldn't care less about your business. This is a scam, when the sales guy shows up, be a little passive aggressive because they WILL NOT STOP unless you are.
Reply from Shift42026-04-13
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.
This is not the experience we want for our customers, and we’d like the opportunity to review these concerns in detail. Please contact us at [email protected] with your business name and account information so our team can investigate and follow up with you directly.
Deceptive billing and ridiculous customer service
Stay away from Shift4. After years of smooth service with Smartpay, the transition to Shift4 has been a disaster. They changed my plan and significantly increased my fees, providing "notice" via a single email that was very easy to miss. They then auto-debited my account before I could even process the change.
When I reached out to resolve this, I spent an hour on hold only to deal with staff who were unhelpful and dismissive. Their attitude was essentially "it's your fault for not seeing the email." It feels like being cheated by a company that relies on stealthy fee hikes rather than good service.
I have terminated my service immediately. Do your research and choose a provider that actually values transparency. Don't waste your time or money here.
Reply from Shift42026-04-13
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating concerns around billing changes and communication can be.
We’d like the opportunity to review this in detail and better understand what happened. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
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