Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.
Written by the business, not verified by us.
Is Shift4 legit?
Shift4 (shift4.com) has a 2.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 56% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and representatives for guiding them through a smooth, hassle-free account setup. Consumers note that the card terminals connect quickly, work reliably in crowded places, and ensure funds are deposited the next morning.
Some reviewers were not happy with unexpected annual fees and sudden maintenance costs applied without clear notice. People also mentioned that reaching customer support during problems can be nearly impossible, leaving them frustrated with the service. Reviewers expressed concern about being locked into long term contracts they cannot easily afford or escape.
Auto-generated from all reviews of this business. For reference only.
Support is in America. America office hours. This does not work for UK customers.
It shouldn't be called support. They do not support. I have never felt so helpless in any contract as this. Once Skytab sell you the product, you are doomed.
Reply from Shift42026-07-16
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when you need support quickly.
For customers in the UK, we do have local support numbers available, which can be found at shift4.com/support. We appreciate your feedback and are always working to improve the support experience for our customers.
⭐☆☆☆☆
Without question, the worst customer service and treatment I have experienced from any company in over 30 years of doing business. Stay away.
In our experience, no matter what the situation is, they will direct debit your account first and, if you're lucky, discuss it with you afterwards. Throughout this process, we were made to feel powerless and insignificant.
Communication has been appalling. Responses are inconsistent, cryptic and often unsigned, leaving you with no idea who you are actually dealing with or who is accountable for the decisions being made.
If you're currently using Shift4 and are considering moving to another provider because of their poor customer service, good luck. In our experience, you've only seen the beginning of how difficult things can become once a dispute arises or you decide to leave.
Based on our experience, I would never recommend Shift4. If you choose to deal with them, keep detailed records of every conversation and every piece of equipment, think very carefully before authorising direct debits and monitor your account closely.
We found the entire experience incredibly frustrating and would strongly encourage others to consider alternative providers.
Reply from Shift42026-07-13
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation has been.
We take concerns about communication, billing, and account management seriously, and we’d like the opportunity to review your case in detail. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
When you close the property, they charge you extra $3000 it says early closing business. Everything show online on website. They never told in contract like that so it’s a one type of scam careful with deal these guys. Thank you.
Reply from Shift42026-07-06
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating concerns around account closure and associated charges can be.
We’d like the opportunity to review your account and clarify what happened. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
Please guys be careful from this company. They steal my money. They didn't deposit three days in my bank and now they don't give a shit that they don't care. Please don't go with this company, please
Reply from Shift42026-07-06
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how concerning delays with deposits can be.
We’d like the opportunity to review this and help resolve the issue. Please contact us at [email protected] with your account details so our team can investigate and follow up with you directly.
I would have used this company 100% until one of their drivers dangerously cut me and my wife off on 64 EB in severe traffic. Nissan rogue VA plates TBY-6861
If the trooper could have gotten to them, I know darn well they would’ve been stopped for the traffic infractions committed. Traffic was too heavy, and the driver continued on with dangerous moves.
Investigate your drivers.
Reply from Shift42026-07-06
Thank you for bringing this to our attention. We’re very sorry to hear about your experience. The safety of everyone on the road is extremely important to us, and the driving behavior you described is not acceptable.
We appreciate you providing the vehicle details, which will allow us to identify the driver and investigate this matter internally. Thank you for taking the time to report your concerns.
I wish 0 would be an option. Was with them for 7 years and they refused to match a competitor and then in closing the account tried to charge $6k to transfer gift cards and then. ….3 months after all equipment was confirmed to be sent back they message saying they need the whole list of equipment again or they will charge thousands. If you want to pay too much per monthly rate and then have a nightmare to close it all down - then this is the company you have been looking for;). They surely have been looking for you- they love new sheep to fleece
UPDATE They did email me back after seeing my reviews and my account and admitted that they did receive the equipment after all and will close the account balance so hopefully good for another 3 months:)
Reply from Shift42026-07-06
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have been.
We’d like the opportunity to review your concerns regarding your account closure and equipment return. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
No stars rip off do not use they are smartpay changed there name,they take cash from your bank without asking was 39 per month was taking 580 Piermont please listen
Reply from Shift42026-07-06
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how concerning unexpected charges can be.
We’d like the opportunity to review this further and help resolve the issue. Please contact us at [email protected] with your account details so our team can investigate and follow up with you directly.
Hi Team!
I called in today with the most complicated questions and Luke helped out 100%! He was so patient and helped solve all my complicated questions. Please give this man a pay rise or some sort of recognition because he really helped me! Thank you Luke, you’re the man! 💪🏽😂
Reply from Shift42026-07-06
Thank you for sharing your feedback. We’re happy to hear you received such patient and helpful support and that all of your questions were resolved.
We appreciate your kind words and look forward to continuing to support your business.
Keep away !!
Firstly they flagged my payment, hold the money for over week saying they don’t get my emails with proofs of transaction after I called them they realised my funds because there wasn’t any issue.
But just day after they just terminated my agreement without any reason or explanation.
Reply from Shift42026-07-06
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have been.
We’d like the opportunity to review what happened and provide further clarity. Please contact us at [email protected] with your account details so our team can investigate and follow up with you directly.
Hidden Fees and Horrible customer service. Hold times are atrocious for any type of technical or customer service issue. The Sales staff was not aware of large hidden fees that were charged once we started processing. Also buttons are small and system frequently crashes. Would NOT recommend.
Reply from Shift42026-07-06
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating concerns around fees, system performance, and support can be.
We’d like the opportunity to review your concerns in more detail and better understand what happened. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
We have been using since last year excellent communication on machine ,lovely service and Plus have menu option is terminal
Must have for businesses
Reply from Shift42026-06-08
Thank you for sharing your feedback. We’re pleased to hear you’ve had such a positive experience since getting started and that the terminal’s features are working well for your business.
We truly appreciate your recommendation and look forward to continuing to support your business.
A good card terminal even with menu option as well
Loved it
Reply from Shift42026-06-08
Thank you for sharing your feedback. We’re happy to hear you’re enjoying the terminal and finding the menu features useful for your business. We look forward to continuing to support you.
Shift4 offers a zero monthly fee and zero upfront hardware cost model. 1.25% per transaction is just brilliant. Love the card machine function especially the loud peep when payment fail. The network connection is way better than sum up and no more embarrassing running around with car terminals trying to get connections. Overall, I will highly recommend this terminal.
Reply from Shift42026-06-08
Thank you for sharing your feedback. We’re delighted to hear you’re enjoying the terminal and that the reliable connectivity and ease of use are making a difference for your business.
It’s great to know the pricing and features are delivering real value day to day. We truly appreciate your recommendation and look forward to continuing to support your business.
They flat out lie about features during the sales process, and lie about having responsive developers that are quick and ready to add any features customers need. They lock you into a contract and throw you to the wolves because they no longer care about you. You are locked in, they know it, and they just don't care about your business.
Reply from Shift42026-06-08
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We take concerns about product features, support, and communication seriously, and we’d like the opportunity to better understand what happened. Please contact us at [email protected] with your account details so our team can review your concerns and follow up with you directly.
This company is terrible to work with, they have plenty of hidden fees, when you try canceling your contract they make you pay ridiculous fees for early termination. If you wait to terminate your contract on the right time they will continue to charge fees. They required to pay 625 dollars in sales just to avoid the fees the impose. Next month charged 2k from the account for no reason at all.
Reply from Shift42026-06-08
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating concerns around fees, billing, and account cancellation can be.
We’d like the opportunity to review this in detail and better understand what happened. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
This company scammed me 5k payment lost full scam not opening account
Reply from Shift42026-06-08
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how concerning this situation must be.
We’d like the opportunity to review the matter and better understand what happened. Please contact us at [email protected] with your account details and any relevant information so our team can investigate and follow up with you directly.
Thank you for sharing your feedback. We’re happy to hear you’ve had such a great experience so far. We look forward to continuing to support your business.
Lewis Smith set me up, works really well, fast machine, great price
Reply from Shift42026-05-21
Thank you for sharing your feedback. We’re delighted to hear the setup went smoothly and that you’re happy with the speed of the machine and the pricing.
We look forward to continuing to support your business.
Joke, rates change more than the wind! First its 0.7% for on line now its gone up to 1.99%!!!
Not for me GOODBYE!
Reply from Shift42026-05-21
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding pricing changes.
We’d like the opportunity to review this further and better understand what happened. Please contact us at [email protected] with your account details so our team can investigate and follow up with you directly.
Shift 4 gets a minus 10 if I could. I was given a pos system 10+ months ago and it was programmed wrong from the start and we can barely use it.
I have put in 50 plus trouble tickets. I have screamed. Cried, begged, etc to get someone to fix it.
I tried to send it back after 5 weeks of Never working and they said it was over 30 days ( never worked) it would be $1300. So I kept it and continued to call in trouble ticket after trouble ticket. After months, I said I will pay the $1300. They said, now it would be $7200 to return it
This is the worst company. Worst pos system ever
DO NOT RECCOMEND
I am still using my old register and this register is just a dust collector.
And I have spoken with the rudest tech support.
The legal dept is terrible
Only person (Agnius) who is still trying almost weekly to fix all the errors in this POS system
It was programmed from very beginning wrong and they would not send someone out to fix it.
Thank you
Reply from Shift42026-05-12
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this has been.
This is not the experience we want for our customers, and we’d like the opportunity to review this in detail and help find a resolution. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
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