Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.
Written by the business, not verified by us.
Is Shift4 legit?
Shift4 (shift4.com) has a 2.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 56% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and representatives for guiding them through a smooth, hassle-free account setup. Consumers note that the card terminals connect quickly, work reliably in crowded places, and ensure funds are deposited the next morning.
Some reviewers were not happy with unexpected annual fees and sudden maintenance costs applied without clear notice. People also mentioned that reaching customer support during problems can be nearly impossible, leaving them frustrated with the service. Reviewers expressed concern about being locked into long term contracts they cannot easily afford or escape.
Auto-generated from all reviews of this business. For reference only.
We have a quick service pizzeria and we enjoy how they answer the phone 24/7 and also include free online ordering and a website which we are taking advantage of. Josh Lavoie is our rep. Thank you so much!
Reply from Shift42026-04-07
Thank you for sharing your feedback. We’re delighted to hear the system is supporting your pizzeria well and that the 24/7 support and online ordering features are adding value to your business.
We look forward to continuing to support you.
Naz from 1st Choice Payments recommended me Shift4 Card Machine when I called him for renewals. So far really good as no fuss of Z reports .
Reply from Shift42026-04-07
Thank you for sharing your feedback. We’re glad to hear you’re having a hassle-free experience and that the system is working well for your business. We look forward to continuing to support you.
Lee was really helpful setting up the account and very quickly after receiving the terminal was there to set it up and start using it. Very straightforward to use and customers, especially tourists like that they can get a paper receipt. Fees are very low and clearly visible on each statement and money is in my business account the following day.
Reply from Shift42026-04-07
Thank you for sharing your feedback. We’re glad to hear the setup was quick and straightforward and that you’re finding the system easy to use day to day.
It’s great to know the transparent fees, next-day payments, and receipt options are working well for your business. We look forward to continuing to support your business.
The company is a scam. They kept adding to charges every month with saying there was an electronic message was sent to you last month regarding new fees even though I have a contract with them for 3 years. They still change the contract and justify by saying "sent you electronic message to your portal a month ago", then why did we sign a contract if it can be changed by them only! I signed a contract for 3 years for credit processing with a $25 cancel fee per month for remaining month of the contract if I wanted to terminate the contract. Every month either they charged me extra percentage on the processing or other fees such as EMV fees and ETC. Started with 0 monthly fee, only 2.65% on the processing but now it is $65 fixed fee plus the 3% processing fee. It was above 3.5% before I called them to cancel my account. They charged me $700 in the beginning of the year for some nonsense other fees. This is the worst credit card processing company that you can even imagine. Today, I tried to cancel the remain of my contract which was supposed to be $25 per month for 15 months remaining part but they said they changed it again and now I have to pay $12000 to cancel the contract. Such a scam. Be careful if you sign a contract with this company. YOU BETTER STAY AWAY FROM THIS COMPANY.
Reply from Shift42026-04-07
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating concerns around pricing and contract terms can be.
We’d like the opportunity to review this in detail and clarify what’s happened. Please contact us at [email protected] with your account information so our team can investigate and follow up with you directly.
Got a machine in my salon, works great, Was great dealing with shaz and I am really impressed with the service in general, have the machine in my salon a while now and absolutely no problems, great service would definitely recommend
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re happy to hear the machine has been working smoothly in your salon and that your experience has been so positive over time.
We appreciate your recommendation and look forward to continuing to support your business.
The company offeres very competitive prices and a great customer service. Any issue gets sorted straight away and my rep Sam is great, very friendly and efficient. Best provider i have ever used.
Reply from Shift42026-04-07
Thank you for sharing your feedback. We’re pleased to hear you’re benefiting from competitive pricing and that any issues have been resolved quickly and efficiently.
It’s great to know your overall experience has been such a positive one. We look forward to continuing to support your business.
Very good machine good service. DONA IS VERY HELPFUL
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re glad to hear you’re happy with the machine and the service you’ve received. We look forward to continuing to support your business.
Good service , it has been easy to use terminal .
Got my rates fixed for all types of cards
Thank you
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re delighted to hear you’re finding the terminal easy to use and that the fixed rates are working well for your business.
We look forward to continuing to support you.
Shift4 is very nice excellent we are very happy with this
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re glad to hear you’re very happy with your experience. We look forward to continuing to support your business.
It is v easy to use
I am using past few months it's been fantastic
I'm recommending everyone to use this machine
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re pleased to hear you’ve been enjoying the machine over the past few months and that it’s been easy to use.
We appreciate your recommendation and look forward to continuing to support your business.
Thank you for sharing your feedback. We’re happy to hear you’ve had such a professional and helpful experience. We look forward to continuing to support your business.
The whole experience was so straight forward and the stress was taken away, leaving us to set up our business, appointments were made for contractors to attend the property and set up telephone lines internet and our epos system, always at the end of the phone and in the evening and weekends too, thank you so much for all your help, 100% recommend this service
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re happy to hear the whole process felt straightforward and helped take the stress away during such an important time for your business.
We appreciate your recommendation and look forward to continuing to support your business.
Sam and team are very present making customer service easy and no stress.
Big W for self employed people and business owners like myself who get fed up of phone lines and apps.
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re happy to hear the experience has been straightforward and that support has been easy to access without the usual hassle.
It’s great to know it’s making things simpler for you as a business owner. We look forward to continuing to support your business.
Im very pleased with my card machine, the fees and the prompt payment into my bank account. Gavin explained everything to me, gave me time to think and then acted swiftly when I decided to proceed. The machine can be used anywhere, prints a receipt and is user and customer friendly. The fees are considerably less than I paid on my previous machine and the payment is made to my bank account quickly along with an email containing an itemised transaction report. Ive been using it for over 9 months and intend to continue to do so.
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re pleased to hear you’ve had such a positive experience over the past several months and that the machine is working well for your business.
It’s great to know the ease of use, lower fees, and prompt payments are making a real difference day to day. We look forward to continuing to support your business.
Really pleased with my machines, the signal is really reliable and they take payments much faster than my multipay machine. Sam my rep is really helpful too - I’ve taken out 2 machines now for my 2 businesses
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re glad to hear the machines are performing reliably and that the faster payments are making a difference for your business.
It’s great to know everything is working well across both of your locations. We look forward to continuing to support your businesses.
It took me a few days to get used to my new machine. But between Gavin and the help line all good 👍
I appreciate good customer care which I have received
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re glad to hear everything is running smoothly now and that you’ve felt well supported along the way.
We look forward to continuing to support your business.
I was working with Mark more then few years. He is handling my payment card terminal for Sun Goddess Skin Aesthetics and honesty, it just total hasle free. He does everything that would suit me I just need to sign, tacks my deadlines. I just left for him to sort out and have no worries thinking about my terminal contracts or payments. Can't recommend enough Mark, reliable and does his best for company. Thank you.
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re happy to hear you’ve had such a consistently positive and hassle-free experience over the years.
We look forward to continuing to support your business.
Shift 4 have been the cheapest provider we’ve used for rates, Sam is always on had to answer any questions and help with any issues. Payment is next day which is great! They also focus on what the business actually does and shoot content with their customers which is great!
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re delighted to hear you’re benefiting from competitive rates and that next-day payments are working well for your business.
We look forward to continuing to support you.
Great service we are using the Epos system in my shops and card machines as will
Reply from Shift42026-04-05
Thank you for sharing your feedback. We’re delighted to hear you’re using both the EPOS system and card machines across your shops and that your experience has been a positive one.
We look forward to continuing to support your business.
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