Shiftwitherin

canceling my subscription

Emailed to cancel my subscription and received a reply within the day from Kendra who was extremely helpful and friendly. She offered some alternative options, however, was happy to continue with the cancellation of my subscription as per my request which was done promptly. Very good customer service.

Amber WatersCanada · 1 review · Posted 2022-04-14

Great marketing, poor competitive rates.

I was going to try it but honestly the price tag is a little high when looking at very similar competitors. I’m also in Canada so USD exchange rate makes it even more steep. Emily Skye and Kayla Itsines apps offer very similar features and programs customizable with home work outs, recipes, grocery list and community support for a fraction of the price. Monthly around $20 CAD or less. This is much more reasonable and honestly for this I don’t know why anyone would sign up for this subscription. My recommendation is to do some more competitive research and close the gap and maybe your conversion would increase and drop off rate would decrease. Good idea though. I really was excited to try before I saw even the 50% discounted price is like $40 USD a month which is probably like 50/60 CAD and I don’t know if that discount price stays monthly. The full amount would run Canadians close to $100 a month for an app… literally no point when other apps offer the same programs for a quarter of that price,

Total Rip-off

Total Rip-off! I signed up for their $39 trial with 30 day money back guarantee. They immediately charged me $190. I called/emailed to dispute and they refused to give to give the money back. Do not work with this company. They steal your money!!

Wonderful customer service

Wonderful customer service, so incredibly helpful at a difficult time for me! I have no words that will justify my gratitude!

Kendra from Shift was very helpful in…

Kendra from Shift was very helpful in solving my problem today April 12, 2022.

I cancelled the membership as I hadn’t…

I cancelled the membership as I hadn’t realised it was a monthly subscription and therefore not something I wanted. I then contacted customer service and emailed with Abram who replied very quickly and acknowledge everything I stated and was very helpful in cancelling my membership for me. Very good service from Abram

Great customer experience with Kendra

great app

I really like this app and how straightforward it is to use. In my opinion it’s worth every penny! The recipes are delicious and I love that I’m doing all that I can to live a healthy lifestyle with Shift.

The app was okay

The app was okay, not very customizable and the water tracking feature didn't eork. The customer service was okay.

I love this app

I love this app! I only wish I could change my recipes the day of… Sometimes I don’t feel like eating what I thought I would.

Great App

Shift is a very good app with good workouts and recipes. I totally love it and the only reason I'm not gonna use it anymore is because I found a personal nutritionist but shift is amazing.

Excellent customer service from Kendra

Kendra assisted with the cancellation of the subscription in a timely fashion. She was empathetic, compassionate and transparent during all communication. A real asset to the team.

Kendra helped me so much with my issues…

Kendra helped me so much with my issues I had come up in unforseen circumstances. I can't wait to be able to join again. The app is amazing and I've had such great help when reaching out for support.

Thank you Kendra for your help…

Thank you Kendra for your help throughout. You have been patient enough to deal with my query. Thanks a lot ☺️

Abram was professional and considerate

Abram was professional and considerate, while resolving my issue immediately. Thank you for providing top notch customer service!

My request was handled perfectly no issues whatsoever

Kendra was super super nice and accommodating ☺️☺️ she understood me and went above and beyond my expectations really sweet and lovely ❤️❤️ Thank you Kendra so so much I appreciate you!!! ❤️☺️

Tabitha Adams Chris ChandlerUnited States · 1 review · Posted 2022-03-18

Kendra was excellent

Kendra was excellent! Thank you for your compassion.

Tania VersterSouth Africa · 1 review · Posted 2022-03-17

Kendra was very helpful and…

Kendra was very helpful and professional. Wish all customer service agents could be like her.

It was not the right time for me but…

It was not the right time for me but customer service was really good for me

Read the T&C’s!

Read the T&C’s! The infomercial on social media is misleading and the company is greedy and has no conscience. I originally attempted to sign up for the 1 month subscription with the money back guarantee offer only to be baited and pressured with a timeframe to gain an extra two months for the price of one. When selecting this offer, the Money Back Guarantee no longer applies. I, along with numerous others have been caught out by this. When contacting the Shift Team, a templated response (saves time when there’s so many of these responses required!) is sent regarding the T&C’s and the Money Back Guarantee only being available to 1 month subscription. Mind you, even though I signed up for the extra two months, I decided SHIFT wasn’t for me almost as quickly as I signed up. I submitted my request to cancel within less than two weeks of signing up and only after opening the app ONCE. The response I got was me being questioned why I was canceling (they also advertised cancellation will be a no questions asked process, not the case) and even offered me more than 50% discount on what I had paid per month. My original email stated I was within the Money Back Guarantee timeframe, to which they cleverly ignored until confirmation of my rejection that I did not want to continue at the discounted rate. Then after processing the cancellation I was ignored before that impersonal and infuriating templated response regarding the Money Back Guarantee only being available to the one month subscription was sent more than a day later. All other correspondence via email was almost instant. 100% customer dissatisfaction.