Shiftwitherin (shiftwitherin.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 26% of negative reviews. Last updated 2026-09-03.
I was charged for the full program eventhough I know I only wanted the trial. I emailed them as soon as I saw I was charged so get a refund and they firstly took ages to even reply. And then came the office you read the small print you would have seen we don’t do refunds. Now the video and on their website says refund guarantee, but that is obviously not the case. And to add I will be taking matters further and it’s in breach of the consumers rights. I would never recommend this to anyone and will actually be filling every one in to say don’t get it, they are ripping people off.
Shame on you shift
Reply from Shiftwitherin2022-03-10
Hello,
Thank you for reaching out, we are very sorry to hear your experience with our company. We currently do not offer a free trial for our program, so we do apologize for that misunderstanding on your end. It does say when checking out, this is a subscription based program.
The same thing happened to me As the NZ reviewer. Shift is a straight up scam. They say one thing in their videos and do the very opposite in practice. I also only wanted to try their “special” of $39 and supposed to be lifetime access according to the video and with a 30 day refund policy (again according to their video) and they ended up charging me almost 200 dollars then claiming it’s non refundable!!! When I realized the overcharge within the hour I wrote to cancel and the took their time responding and then gave some obscure part of their site as the reason to why it was non refundable. But that information was NOT in the video or the page they scam you with. They are dishonest in their presentation and out of principle I would NEVER recommend this app to anyone!
Update: 13. March
So as I continued to try to argue with them about the fact of their dishonest practice they. They have the audacity to continue writing the same thing over and over as if they have said well our terms and conditions were clearly stated BEFORE I clicked the button.
No it was not. Just because you keep reiterating a lie doesn’t make it true. I unsubscribed from their email listing only to continue to receive emails from them. And now they write on my review saying their terms and conditions were clear.
Please if you are thinking of joining this program don’t. Save your money, your nerves and energy and your desire to reach your goals to seek out an honest company that is offering an honest product that will meet your needs and not fall into this black hole frustration of dealing with a dishonest company that slams you with overcharges and dishonest advertising and swindle you out of your hard earned money.
Reply from Shiftwitherin2022-03-10
Hello Wendy,
Thank you for reaching out. I am very sorry to hear your experience with our company. Like mentioned before, you have to agree to the terms and conditions before proceeding with the final check out. We are transparent with the T&C while checking out so that you aware of the policies that come with certain plans.
I really enjoyed the SHIFT workouts and meal plan I just found it quite hard to prepare all the meals as I work full time. But I hope to join again soon. Thank you SHIFT
Reply from Shiftwitherin2022-03-10
Hi Ruth,
Thank you so much for your reviews. We are happy to hear that you liked our workouts! We do hope to see you soon again. When you are ready, please reach out to [email protected].
Very nice staff and quick responses, but I found the app confusing
I had very quick and polite responses from staff, but personally found the app confusing to use
Reply from Shiftwitherin2022-03-02
Hi Valerie,
Thank you so much for your review. We are glad to hear that you had a great experience with our team. We would be more than happy to do a personal walk through of the app, so you can better understand it. Please let us know at [email protected].
I had a great experience with customer service thanks to Kendra!! Efficient and helpful!
Reply from Shiftwitherin2022-03-02
Hi Yvonne,
Thank you so much for review. We are glad to hear you had a great experience with Kendra, she always goes above and beyond to ensure she gives you the best support.
Hi Kristine,
Thank you so much for your review. And thank you so much for sharing your experience with Kendra, we are happy to hear she was able to help you.
Hi Alissa,
Thanks so much for your review! We are so thrilled to hear you like the workouts! Please let us know if there anything else we can do to help you reach your goals!
I had a good and open response from the Shift customer service. I don't give the five stars because it took some days to get a comprehensive response.
Reply from Shiftwitherin2022-03-02
Hi Maria,
Thank you for your honest response. We do apologize for your initial experience with our customer support line. But glad to hear that you were assisted by our team.
Hi Colleen,
Thank you so much for your review! We are happy to hear you like the program and our customer support team! Please let us know what we can do to help you reach your goals.
I think this is a good program. Customer service is very good.
Reply from Shiftwitherin2022-03-02
Hi Lisa,
Thank you so much for your review! We are happy to hear you are loving our program and feel supported by customer service. Please let us know if you need any additional assistance.
He was quick and efficient. Took care of what I needed without any hassles. Thank you!
Reply from Shiftwitherin2022-02-15
Hi Erin,
Thank you very much for your review. We are glad to hear that you had a great experience with one of our representatives, here at Shift. Please let us know if there is anything else we can do to help you reach your goals.
Although the sign up process was a tad confusing, I did enjoy the app. When I needed assistance with customer service I got a reply straight away and offered multiple ways to deal with my issue. Liked how they were very upfront but also offered other options if I changed my mind!
Reply from Shiftwitherin2022-02-15
Hi Morgan,
Thank you for your review. We appreciate the feedback very much, and happy to hear you had a great experience overall.
Really liked the app. When I needed help from customer service, they were very professional and courteous. Was a pleasure to work with 😀
Reply from Shiftwitherin2022-02-15
Hi Betty,
Thank you very much for your review. We are so happy to hear you liked the app and felt supported by customer service. Please let us know if there is anything else we can do to help assist at [email protected].
The app had been down for a while and I messaged for help. Got very efficient help from Kendra, and while I did decide to cancel, she was very gracious and helpful looking into the issue.
Reply from Shiftwitherin2022-02-15
Hi,
Thank you very much for your review. We are happy to hear that Kendra was able to provide you with excellent customer service. We are very sorry to hear your app was down. We hope you try us again in the near future.
Thank You Kendra for your excellent Customer services support.
Reply from Shiftwitherin2022-02-15
Hello Geeta,
Thank you so much for your review. We are very pleased to hear that you had a great experience with our representative, Kendra. Please let us know if there is anything else we can do to help you reach your goals.
Great customer service. Abram is fantastic! He listened to my concerns and resolved the issue quickly.
Reply from Shiftwitherin2022-02-15
Hi Denise,
Thank you so much for your review. We are very happy to hear that Abram was able to provide you with an amazing customer experience. Please let us know at [email protected] if there is anything else we can do to help you reach your goals.
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