Ship A Car Direct (shipacardirect.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 57% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-08-12.
It was a great experience no mess ups. My car arrived in the same shape. It was left in. It arrived in a timely manner. All things went well. David was nice and make sure everything went well as well as my trucker whose name was Emil what’s great can’t go wrong going with this company thank you JK
Lottie helped get a carrier for my cross country move very quickly, offered a reasonable price, and the car was delivered in an impressively short time- only 4 days and some change to go from Seattle to CT. The car was completely undamaged and just a bit dirty, which is expected when driving through winter storms.
The shipping of my mom's car from Connecticut to Florida was easy. The staff member I worked with at Ship A Car direct was kind, informative, and thorough. She helped us make the right decision for the move. She kept us informed about the process and checked in at each step to make sure we knew what to expect. Things went exactly as she described.
They did good. Little lax on the communication but my car got to its destination.
Great company been working with them for a long time. They are alway professional and helpful.
Great customer service and prompt delivery. Very satisfied with the whole experience, and would highly recommend!
David and everyone I talked to at Ship A Car Direct wree extremely helpful and prompt in their responses to my questions,the whole experience was flawless as opposed to other aspects of my cross country movie.
I am a senior citizen. Never in my lifetime have shipped a car. My nephew suggested SHIP A CAR DIRECT COMPANY. The experience was excellent; thanks to Mike who walked me through the whole process. Mike stayed in touch assuring me all of the way. I’m so thankful that I chose Ship a car Direct. I was informed of times of pick up and delivery. It was right on time. I thought I might have to get a rental; my car came the date I was supposed to get it. PERFECT!!! Thanks Mike. Thanks SHIP A CAR DIRECT. I would use them again, and I will refer friends and family members if they need to ship. Driver super nice. Thanks Nancy BLACKLEY
Had no issues the two times I shipped my vehicle from CA to NY. Thanks Lottie
Scott was very friendly , and professional. My car was picked up in Portland Or and delivered the next evening to Temecula CA. The Carrier was also super nice and top notch . Great communication from start to finish.
Can readily recommend. Very pleased with the entire process. The website videos are very good. David (coordinator) was outstanding. Communicating with me throughout the transport. And the vented driver and service, wow, was impressive. Literally white glove service loading and unloading the vehicle. Everything was perfect .. which is all I could want. Car picked up on time and delivered as the driver advised. Again , delighted and will use next time I need.
Quick estimate, fair price, proactive explanations of all the steps throughout the process, good app for documenting the car's condition before and after shipping, prompt and friendly driver, on-time delivery. Everything seemed designed to minimize the effort required from the shipper and receiver.
Jennifer did a fantastic job of updates and communication ... there was an issue that was out of her control but she and Ship A Car Direct went out of their way to get it resolved. I would highly recommend!
I'm an early planner and I contacted Ship A Car Direct a few months before the move and was connected to Lottie. Instead of her saying contact us closer to the date, she stayed in communication with me even that far out. She would send email reminders of the date getting closer and answer any questions. The car was picked up and delivered in the time frame estimated. I was able to make all the payments on my card which was very convenient. I would recommend Ship A Car Direct and would definitely use again if needed.
Very quick and seamless transaction, the driver, Abdual, was exceptional to work with. Our BMW Z4 was transported 1800 miles and arrived in perfect condition.
Good communication, transparency, and responsiveness. Everything went well with pick-up and delivery!
I have now use this company ship a car direct two times for cross country shipments. Each time, the initial contact, organization, and set up was very easy. The drivers were kind, friendly and dependable. I would rate this experience 10 out of 10. I would absolutely call and ask the company to provide this service again.
I had an excellent experience. My vehicle was picked up promptly and delivered without incident. I am very pleased with the service. Matt was very helpful throughout the process.
I had an incredibly disappointing experience with Ship A Car Direct and their carrier, KG Group that left me with a damaged car and costly repairs (not to mention other logistical hassles due to the car being picked up two weeks after the dates for which it was initially scheduled). I shipped my car from Southern California to Upstate New York and the car arrived with four, large, very noticeable scratches where the paint had been scraped off to the roof, just above the windshield. Upon delivery the carrier tried to tell me the damage had been done prior to pickup and put the blame on me (it hadn't, and both the carrier's photos and my own personal photos confirmed this). When I noticed the damage at delivery, I immediately called Lottie--my contact at Ship A Car, to inform her of it and voice my hesitations around paying the carrier until I received assurance that the repairs would be covered by Ship A Car and/or their carrier, KG Group. Between Ship A Car's "Damage Free Guarantee" and Lottie's assurance that the damage would be covered by Ship A Car and/or the carrier, I chose to have faith that they would do right by their customer and resolve the issue. However, that wasn't what happened. The carrier, KG Group, refused to take responsibility for the damage and Ship A Car refused to take accountability for the misdoings of their carriers, leaving me with the burden of paying for the bulk of the repairs (As it turn out, Ship A Car's "damage free guarantee" is only up to $500, so while this covered a portion of the repairs, the remaining ~$720 is being left to me as the carrier refuses to cover anything). The whole experience has been incredibly frustrating and inconvenient—and this isn’t even including the inconveniences I had surrounding pick up and delivery. I’d highly advise against using Ship A Car Direct for anyone considering—I deeply regret having selected them to ship my car and wish I had gone with Montway, even though their prices were slightly higher.
Hi Ali, Thank you for your detailed feedback. I genuinely apologize for the disappointing experience you had with Ship A Car Direct and our carrier, KG Group. I understand how frustrating and inconvenient it must have been to deal with the damage to your car and the delays in pickup. Regarding the damage to your vehicle, our aim is always to ensure a smooth and satisfactory resolution for our customers. While it is unfortunate that KG Group disputed the damage, I want to emphasize that our "Damage Free Guarantee" is specifically designed to protect customers in such scenarios. Typically, no other company would likely have stepped in and paid for the damage when the carrier was disputing responsibility. Our commitment to you meant that we covered $500 towards your repair costs through our Damage Free Guarantee. When repair costs exceed $500, this amount is intended to cover your insurance deductible, enabling you to have the repairs performed through your insurance without any out-of-pocket expenses. That said, we are constantly striving to improve our services, and your feedback is invaluable in helping us do so. Thank you for bringing this to our attention, and I hope we can find a way to restore your confidence in our services. If there's anything more we can do to assist you, please let us know.
Mike was excellent, very responsive to any questions I had. My car was delivered with no issue.
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