ShipmentProtect (shipmentprotect.com) has a 4.4 out of 5 rating on OK.one, based on 108 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
What people say
W
William Kretschmer · 1 review · Experienced 2026-07-29 ·
★★★★★
No prices were shown
No prices were shown, very sketchy. Im looking to cancel already.
Reply from ShipmentProtect2026-07-30
Hi William,
We're sorry to hear about your experience and understand how frustrating this has been for you. This is not the experience we want our customers to have.
We'd like the opportunity to look into your concerns and make things right. Since we weren't able to locate your account from this review, please contact our support team with the email address associated with your subscription so we can investigate, assist with your cancellation if it hasn't already been completed, and address any billing concerns/refunds as quickly as possible.
You may email us at [email protected] or call us anytime at 1-866-506-3587.
- The Shipment Protect Team
Hi Lina, thank you for your kind review! We're happy to hear you found the process easy and effective. Your feedback means a lot to us, and we appreciate you choosing ShipmentProtect.
– The ShipmentProtect Team
C
Christina Sjeversen · 1 review · Experienced 2026-07-29 ·
★★★★★
Poor customer service.
Reply from ShipmentProtect2026-07-30
Hi Christina, thank you for taking the time to share your feedback. We're sorry to hear that your experience with our customer service didn't meet your expectations. We take comments like yours seriously and are always looking for ways to improve. If you're willing, we'd appreciate the opportunity to learn more about your experience so we can address your concerns. Thank you again for your feedback.
– The ShipmentProtect Team
S
Sean Brown · 1 review · Experienced 2026-07-28 ·
★★★★★
Great Experience
Reply from ShipmentProtect2026-07-29
Hi Sean, thank you for your wonderful review! We're so glad you had a great experience with ShipmentProtect. We appreciate your support and look forward to being there for you whenever you need us.
– The ShipmentProtect Team
A
April Getchell · 1 review · Experienced 2026-07-27 ·
★★★★★
It was easy to deal with.
Reply from ShipmentProtect2026-07-28
Hi April,
Thank you for taking the time to leave us a review! We're glad to hear that your experience was easy and straightforward. We appreciate your feedback and look forward to assisting you again whenever you need us.
– The ShipmentProtect Team
M
Mary Scott · 1 review · Experienced 2026-07-25 ·
★★★★★
Was easy to do
Reply from ShipmentProtect2026-07-27
Thank you for your review, Mary! We're glad to hear the process was easy for you. We appreciate your support and are always here if you need any assistance in the future.
– The ShipmentProtect Team
S
Sherry · 1 review · Experienced 2026-07-26 ·
★★★★★
Fast and efficient
Reply from ShipmentProtect2026-07-27
Thank you for your review, Sherry! We're happy to hear you found your experience fast and efficient. Providing a smooth and hassle-free experience is what we strive for, and we appreciate you taking the time to share your feedback.
– The ShipmentProtect Team
J
James Schumaker · 1 review · Experienced 2026-07-26 ·
★★★★★
Easy to do
Easy to do. Just keep up the good service
Reply from ShipmentProtect2026-07-27
Thank you for your kind words, James! We're delighted to hear you found the process easy, and we truly appreciate your encouragement. We'll continue working hard to provide the great service you expect.
– The ShipmentProtect Team
A
Alan Mathany · 2 reviews · Experienced 2026-07-26 ·
★★★★★
I will have to wait to see if it works…
I will have to wait to see if it works to comment
Reply from ShipmentProtect2026-07-27
Thank you for sharing your feedback, Alan. We appreciate you giving ShipmentProtect a try and understand wanting to see how everything works before making a final judgment. If you ever have any questions or need assistance along the way, our support team is always here to help.
– The ShipmentProtect Team
Thank you for your review, Denise! We're glad to hear everything was completed with ease. We appreciate your support and are happy we could provide a simple and seamless experience.
– The ShipmentProtect Team
S
Sarah Stubbs · 1 review · Experienced 2026-07-23 ·
★★★★★
This will make much hobbies day.
Reply from ShipmentProtect2026-07-27
Thank you for your review, Sarah! We're happy to hear your experience has helped make your hobby even more enjoyable. We appreciate your support and hope you continue to have great experiences with ShipmentProtect.
– The ShipmentProtect Team
P
Paul Kauffung · 1 review · Experienced 2026-07-25 ·
★★★★★
Not too hard.
Reply from ShipmentProtect2026-07-27
Thank you for your review, Paul! We're happy to hear the process wasn't too difficult. We appreciate your feedback and will continue working to make the experience even easier for our customers.
– The ShipmentProtect Team
C
Charlie Taylor · 1 review · Experienced 2026-07-25 ·
★★★★★
Too many redirects
Reply from ShipmentProtect2026-07-27
Thank you for your feedback, Charlie. We're sorry to hear you experienced too many redirects during the process. That's not the experience we want for our customers, and we appreciate you bringing it to our attention. We'll share your feedback with our team as we continue improving the experience.
– The ShipmentProtect Team
G
Greg Muller · 1 review · Experienced 2026-07-25 ·
★★★★★
Easy to do great price
Reply from ShipmentProtect2026-07-27
Thank you for your review, Greg! We're pleased to hear you found the process easy. Thank you for choosing ShipmentProtect, and we look forward to serving you again.
– The ShipmentProtect Team
J
Jennifer Woodring · 1 review · Experienced 2026-07-25 ·
★★★★★
It was very easy to get the tickets and…
It was very easy to get the tickets and all
Reply from ShipmentProtect2026-07-27
Thank you for your review, Jennifer! We're glad to hear the process was easy!
– The ShipmentProtect Team
V
Virginia Mulligan · 1 review · Experienced 2026-07-24 ·
★★★★★
Very efficient
Reply from ShipmentProtect2026-07-27
Thank you for your review, Virginia! We're glad to hear you found the experience very efficient. We appreciate your support and thank you for choosing ShipmentProtect.
– The ShipmentProtect Team
M
Matthew Bassett · 1 review · Experienced 2026-07-24 ·
★★★★★
Scummy
Scummy, grifting, scamming company. They make their money charging consumers $29 a month hoping they won’t notice and for what? I didn’t order something what are they protecting? This company only exists to take advantage of people like so many others. Shameful
Reply from ShipmentProtect2026-07-24
Hi Matthew,
We're sorry to hear about your experience and understand how frustrating this has been for you. This is not the experience we want our customers to have.
We'd like the opportunity to look into your concerns and make things right. Since we weren't able to locate your account from this review, please contact our support team with the email address associated with your subscription so we can investigate, assist with your cancellation if it hasn't already been completed, and address any billing concerns/refunds as quickly as possible.
You may email us at [email protected] or call us anytime at 1-866-506-3587.
- The Shipment Protect Team
H
Happy in Utah · 2 reviews · Experienced 2026-07-23 ·
★★★★★
It wasn't complicated
It wasn't complicated, even an 80 year old could do it. Thank you!
Reply from ShipmentProtect2026-07-24
Thank you for your kind words! We're delighted to hear that you found the process simple and easy to complete. Making protection accessible and straightforward for everyone is one of our goals. We truly appreciate your support!
– The ShipmentProtect Team
D
DD Dunagin · 3 reviews · Experienced 2026-07-24 ·
★★★★★
Not easy to use
Not easy to use. Need to simplify
Reply from ShipmentProtect2026-07-27
Thank you for taking the time to leave your feedback, DD. We're sorry to hear the experience wasn't as easy as it should have been. Your suggestion to simplify the process is appreciated, and we'll share it with our team as we continue working to improve the customer experience.
– The ShipmentProtect Team
L
Layne · 2 reviews · Experienced 2026-07-23 ·
★★★★★
Chicago tickets
Trust Pilot login is a little funky.
Reply from ShipmentProtect2026-07-27
Thank you for your feedback, Layne. We're glad you shared your experience. Thank you for your patience and support.
– The ShipmentProtect Team