ShipmentProtect (shipmentprotect.com) has a 4.4 out of 5 rating on OK.one, based on 108 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
We're glad to hear you enjoyed using PayPal during the checkout process. We appreciate your feedback and are happy to offer payment options that make the experience more convenient for our customers. – The ShipmentProtect Team
Thank you for your review, Roxanne! We're delighted to hear you found the process convenient and easy. We appreciate your support and are glad we could provide a seamless experience. – The ShipmentProtect Team
Hi C Moore, thank you for your feedback! We're glad you found the app easy to use. We appreciate your support and are happy to have been able to help! - The Shipment Protect Team
Hi Steve, thank you for sharing your experience! We're happy to hear everything worked out for you. We appreciate your support and thank you for choosing ShipmentProtect! — The ShipmentProtect Team
I had no choice but to accept terms. That is poor trade practice.
Thank you for sharing your feedback, Richard. We're sorry to hear that you felt this way. We understand how important it is for customers to feel informed and comfortable during the checkout process. Your comments have been noted and will be shared with the appropriate team as we continue working to improve the customer experience. – The ShipmentProtect Team
Great protection and quick turn around. I tried to do the refund process myself, even having video of UPS delivering and then taking the package back, I was denied by both the seller, TEMU and UPS. I filed with Shipment protect and minus a few technical issues, everything was done by email, exchanged the documents, all my questions and theirs answers and not even a full two days later, a refund. I would highly recommend this service for anyone who has to deal with porch pirates, or in this case carrier pirates? lol
Thank you so much for your thoughtful review, William! We're glad we could help resolve your case and get your reimbursement processed quickly after the difficulties you experienced with the seller and carrier. We appreciate your patience throughout the process and are happy our team could make it as smooth as possible. Thank you for your recommendation and for choosing ShipmentProtect! – The ShipmentProtect Team
Got my money back after package was stolen
Thank you for sharing your experience! We're glad we could help you recover your money after your package was stolen. We know how frustrating situations like that can be, so we're happy we were able to make the process easier for you. We appreciate your trust and your feedback. If you ever need us again, we're here to help. – The ShipmentProtect Team
Filing a claim with ShipmentProtect for my lost package felt like a breeze. Working with their customer service team to get my claim approved and my insurance payout disbursed felt quick, easy, and hassle-free. My experience using their services left me a happy and satisfied customer who would definitely recommend them to anyone looking to get their merchandise insured during shipment. ⭐️ ⭐️⭐️⭐️⭐️
We're delighted to hear that filing your case was quick, easy, and hassle-free, and that our case team was able to make the process smooth from start to finish. Providing a simple and stress-free experience is exactly what we strive for. We truly appreciate your recommendation and your trust in ShipmentProtect. If you ever need assistance again in the future, we're always here to help. – The ShipmentProtect Team
Thank you for your kind feedback, Francois! We're glad you found the process very user-friendly. We appreciate your support! – The ShipmentProtect Team
Thank you, Marcus! We're happy to hear your purchase experience was quick and easy. Thanks for choosing ShipmentProtect! – The ShipmentProtect Team
Thank you for your review! We're happy to hear that you found the checkout process quick and easy. We appreciate your support and thank you for choosing ShipmentProtect! – The ShipmentProtect Team
Lovely, thank you so much!
Thank you so much for your wonderful feedback! We're delighted we could help. We truly appreciate your support. – The ShipmentProtect Team
Thank you, Codie! We're happy to hear everything was fast and prompt. We appreciate you choosing ShipmentProtect and thank you for your review! – The ShipmentProtect Team
I'm not very tech savvy but this is really easy to understand thank you
Thank you for your kind words, Lester! We're glad to hear you found the process easy to understand, even if you're not very tech-savvy. We appreciate your feedback and are happy to have been able to help. – The ShipmentProtect Team
Thank you, Misty! We appreciate your feedback and are glad we could provide a great experience. Have a wonderful day! – The ShipmentProtect Team
Thank you, Jeremy! We're delighted to hear you've had a good experience with our service. We truly appreciate your support! – The ShipmentProtect Team
Thank you, Fred! We're happy to hear everything was easy. We appreciate you taking the time to leave us a review! – The ShipmentProtect Team
Easy to purchase. Just gotta remember to cancel. I didn't realize this would be a continual charge.
Thank you for your feedback! We're glad you found the purchase process easy. Just as a reminder, you can manage or cancel your subscription at any time if you no longer need it. We appreciate your review! – The ShipmentProtect Team
It was easy for an old man over 70 whose grandchildren were not around at the time
Thank you so much for your thoughtful review, Papa Ron! We're especially happy to hear that our process was simple and easy to use. Making ShipmentProtect accessible for everyone is important to us. We truly appreciate your support! – The ShipmentProtect Team
I HATE that I had to link to my PayPal account! I have NEVER had to do that for ticket protection. I am letting the vendor know there are better options available to them.
Hi Mark, Thank you for taking the time to share your feedback. We understand that linking your PayPal account may not have been the experience you expected, and we're sorry for any frustration this caused. We understand that different protection providers may use different methods, and we appreciate you sharing your perspective. Your feedback is valuable, and we'll make sure it's passed along to our team as we continue to evaluate ways to improve the customer experience. Thank you again for your feedback. – The ShipmentProtect Team
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