For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Shopping & Fashion

Shop Simon

116 reviews

4.3116 reviews
Write a review

About Shop Simon

Data updated
Website
shop.simon.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
116 reviews
Replies to negative
100% (16/16)
Do you own Shop Simon? Claim this profile for free and start replying to reviews.

Is Shop Simon legit?

Shop Simon (shop.simon.com) has a 4.3 out of 5 rating on OK.one, based on 116 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

D
Donald Wade · 4 reviews · Verified · Experienced 2026-08-01 ·

Great price and easy shipping

Reply from Shop Simon2026-08-04

We're happy you found a great price and experienced easy shipping. We appreciate your positive feedback and thank you! Contact [email protected] if you have any further questions or issues.

H
Heatherlee · 2 reviews · Verified · Experienced 2026-07-27 ·

good price

good price, quick delivery, product as advertised

Reply from Shop Simon2026-08-04

We're so pleased to hear that you found a good price, quick delivery, and that the product was as advertised! Thank you for your positive feedback. Contact [email protected] if you have any further questions or issues.

D
Denis Valerio · 1 review · Verified · Experienced 2026-07-28 ·

I loved it the fragance

Reply from Shop Simon2026-08-05

We're so glad to hear you loved the fragrance! We appreciate your positive feedback and are happy you enjoyed it. Contact [email protected] if you have any further questions or issues.

D
Dave Hasley · 3 reviews · Verified · Experienced 2026-07-26 ·

Great Price good product delivered on…

Great Price good product delivered on time

Reply from Shop Simon2026-08-03

We're so pleased to hear you found a great price for a good product and that it was delivered on time! Thank you for your positive feedback. Contact [email protected] if you have any further questions or issues.

C
Customer · 4 reviews · Verified · Experienced 2026-08-02 ·

Found my dream boots

Found my dream boots that were carefully shipped and arrived in perfect condition

Reply from Shop Simon2026-08-03

We're so happy to hear that you found your dream boots and that they arrived in perfect condition! We appreciate your positive feedback. Contact [email protected] if you have any further questions or issues.

B
Beatriz Martinez · 2 reviews · Verified · Experienced 2026-07-27 ·

I love this store

Reply from Shop Simon2026-08-03

We are so happy to hear you love our store! Your kind words truly brighten our day. Contact [email protected] if you have any further questions or issues.

C
Catherine Cullum · 1 review · Verified · Experienced 2026-08-03 ·

Great service

Reply from Shop Simon2026-08-04

We are pleased our services met your expectations. Thank you for your feedback. Contact [email protected] if you have any further questions or issues.

K
K. K. · 1 review · Experienced 2026-08-03 ·

Terrible customer service

It may be good if you don't need to experience their customer services. Didn't fit, returned the item, return fee was overcharged, emailed them, but what I only got was an email describing return process apparrently written by AI or automatic agent. I asked once again why the fee was overcharged and human agent just closed my inquiry and marked "resolved" wo any explanation. It's just 5 dollars so I would let it go but the experience is really awful.

Reply from Shop Simon2026-08-04

We are truly sorry to hear about your frustrating experience with our customer service and the return process. We understand how disappointing it is when an issue isn't resolved to your satisfaction, especially when it involves an overcharge. We are committed to improving our support and will look into this matter. Contact [email protected] if you have any further questions or issues.

C
Crystal Gonzalez · 1 review · Verified · Experienced 2026-08-03 ·

Great and fast delivery

Great and fast delivery Thank you great quality

Reply from Shop Simon2026-08-04

We're so pleased to hear that you experienced great and fast delivery, and that you are happy with the quality. Thank you for your positive feedback! Contact [email protected] if you have any further questions or issues.

R
Rosy Bautista Garcia · 1 review · Verified · Experienced 2026-07-30 ·

I ordered three pairs of Philipp Plein…

I ordered three pairs of Philipp Plein shoes, but when the order arrived, it only had one pair. When I went to check the tracking details, it showed that the three pairs were delivered, which is not true. The order arrived in a small box that barely fit one pair. There is no way the 3 pairs of shoes were shipped. I contacted ShopSimon and after a few back and forth emails, they communicated that the other two pairs will be shipped separately and that a new tracking number will be provided to me. I reached out to ShopSimon customer support regarding the tracking number for the new order, but I haven't received a reply back yet. This is not the first time that ShopSimon had messed up my orders. A while ago, I ordered a tie that was supposed to be a gift for someone, but when the tie arrived, it was totally different to the one I ordered. I received one with a very ugly color that wasn't even close to the one I ordered. I'm very disappointed with the way ShopSimon handles the orders prior to be shipped.

Reply from Shop Simon2026-08-04

We appreciate you taking the time to share your recent experiences with us. We sincerely regret the issues you've encountered with your orders, particularly the missing shoes and the incorrect tie. It is clear that we have not met your expectations, and we understand your frustration regarding the separate shipment of your shoes and the delay in receiving a new tracking number. We are actively reviewing our order fulfillment and communication processes to prevent similar situations from happening again. We are committed to improving our service and ensuring accuracy with every delivery. Contact [email protected] if you have any further questions or issues.

C
Customer · 3 reviews · Verified · Experienced 2026-07-27 ·

Quick shipping product was as described

Reply from Shop Simon2026-08-03

We're so pleased to hear that your product arrived as described and that you were happy with our quick shipping! We truly appreciate your positive feedback. Contact [email protected] if you have any further questions or issues.

K
Krystal Lee fook · 1 review · Verified · Experienced 2026-07-25 ·

It was a gift for My bf he liked the…

It was a gift for My bf he liked the purchase it fit his wide width feet so he is happy

Reply from Shop Simon2026-08-03

We're so glad to hear that your boyfriend liked his purchase and that the fit was perfect for his wide-width feet! We appreciate you sharing his happiness with us. Contact [email protected] if you have any further questions or issues.

e
elisa shin · 3 reviews · Verified · Experienced 2026-08-02 ·

Great selection and good price

Reply from Shop Simon2026-08-04

We're so glad you appreciate our great selection and good prices! Thank you for sharing your positive feedback with us. Contact [email protected] if you have any further questions or issues.

d
daniela renaud · 2 reviews · Verified · Experienced 2026-07-27 ·

Great prices

Great prices. Fast delivery service

Reply from Shop Simon2026-08-04

We're delighted to hear you found our prices to be great and that your delivery was fast! We truly appreciate your positive feedback. Contact [email protected] if you have any further questions or issues.

C
Claudia · 2 reviews · Verified · Experienced 2026-07-27 ·

Great products and delivery

Great delivery and the product matched the description perfectly!

Reply from Shop Simon2026-08-04

We're so glad to hear that you had a great delivery experience and that the product matched the description perfectly. We appreciate your positive feedback! Contact [email protected] if you have any further questions or issues.

A
Amber C · 1 review · Verified · Experienced 2026-07-25 ·

Great sale prices and fast shipping!!

Reply from Shop Simon2026-08-04

We're so pleased to hear you're happy with both our excellent sale prices and the speed of our shipping! We truly appreciate your positive feedback. Contact [email protected] if you have any further questions or issues.

G
Gloria · 5 reviews · Verified · Experienced 2026-07-27 ·

great website

great website! Very fast service! Thank you

Reply from Shop Simon2026-08-04

We're so glad to hear you enjoyed our website and experienced fast service. Thank you for taking the time to share your positive feedback! Contact [email protected] if you have any further questions or issues.

M
Mary D Souza · 1 review · Verified · Experienced 2026-07-27 ·

V.good and only not happy with the price

Reply from Shop Simon2026-08-04

We're glad to hear you found our product very good! We understand your concern regarding the price and appreciate your honest feedback. Contact [email protected] if you have any further questions or issues.

S
Sean · 4 reviews · Verified · Experienced 2026-08-03 ·

very smooth process

Reply from Shop Simon2026-08-04

We're happy to hear that you had a great experience with our process. Thank you for your review! Contact [email protected] if you have any further questions or issues.

J
Jessie · 2 reviews · Verified · Experienced 2026-07-26 ·

It is a great app with a lot good…

It is a great app with a lot good offers and discounts.

Reply from Shop Simon2026-08-03

We're delighted to hear that you find our app great and appreciate the offers and discounts available. Thank you for your positive feedback! Contact [email protected] if you have any further questions or issues.