Moment

What really impressed me was the follow-through

I had a rocky start with my first order due to delays and some initial miscommunication, which was frustrating as a first-time customer. However, once I spoke up, the team completely turned the experience around. Brionne stepped in, handled everything with professionalism, and made sure my order was taken care of personally. What really impressed me was the follow-through. My product actually arrived earlier than expected—it was projected for the 16th or later, and I received it by the 12th. That level of execution and recovery speaks volumes. Mistakes can happen, but how a company responds is what matters. In this case, they showed accountability, improvement, and strong customer care. Based on that, I’d definitely give them another chance and look forward to working with them again.

World class product and service

I have been a customer of Moment for many years now and what keeps me coming back to them continuously is not just the top notch design and quality of their products but their first class customer service that backs their quality products. Shout out to Vince and his whole team 🙏🏻

10/10 customer service

My product unfortunately arrived damaged but Brionne was really helpful and was able to sort everything out for me. 10/10 customer service.

Very helpful and rapid answers

Fast response, useful answers, excellent!

Excellent customer service

The Moment team has been super patient and helpful with the issues I was having

Persistent and patient support!

Moment support was incredibly helpful in troubleshooting an issue I was having with my SuperCage and my HDMI monitor. After trying multiple cables, batteries, power supplies, plugging and unplugging the mic and SSD, etc., nothing seemed to resolve my monitor issue. One of the engineers suggested I try the cable between the SuperCage and my phone. So I tried another cable with my phone and my monitor issue was resolved. Turns out, my original cable was fine and after further testing it was one of the angled adapters I was using with the cable that was the actual issue. Throughout the entire process, Brionne was very helpful, persistent, and most of all patient with me. A big heartfelt thank you to the engineering and support teams at Moment!

Super quick and super helpful!

The response I received from Moment was incredibly quick, and they were super helpful in answering my question. The people I dealt with at Moment deserve 5 stars!

A totally responsive team!

the quick and helpful response! My concern was addressed quickly and with the utmost care.

Exemplary customer service.

As someone new to cell phone photography and all the options, I was impressed with the response from Moment’s customer service team. They responded to my questions quickly, helping to ease my transition from my DSLR

28th of march 2026 fresh of the box…

28th of march 2026 fresh of the box nice people with a fast turnover(Very Fast) communication highly recommended best team to talk to, all the way from the UK!

10/10

Very helpful and kind. Responds in a timely manner and even went the extra mile to ensure me that my package is still coming.

Quick and helpful

The team responded quickly and took care of my broken case issue right away.

When i enquired on the delivery status…

When i enquired on the delivery status of my order, Brionne response was prompt, friendly and concise.

Fast response on a saturday!

Knowledgeable and timely

Knowledgeable and timely response to some gear questions for a specific project. Professional and genuinely interested in helping me get the correct information for me to make an educated decision.

Such helpful on line support

Such helpful on line support ! As a novice in this area I had a lot of questions, and each was met with a kind, thoughtful, thorough response. I’m very impressed !

Your communication is really good

Your communication is really good. Very quick responses with questions. And the gear is great -- thoughtful design and excellent quality.

An Amazing Team Full of Empathy

Since receiving my first Moment case back when iPhone 17 pro was released I have loved Moment - seeing the protection it provides while serving as a mount for lenses is pretty rad. Recently my phone was stolen, I was diagnosed with CKD stage 3b, I have Chronic tubulointerstitial nephritis. My luck was down, but I reached out to the team at Moment and they understood the struggle I was going through. They were able to help me afford a replacement phone case since I am not doing well financially. I cannot express how much love and empathy this team has. From quality assurance, to a genuine connection between human to human, the extent of their kindness in a moment of darkness. Thank you so much, Rahul, and to the rest of the team at Moment for making an impact in my life. Cannot express my deep appreciation for the emails and the help as I await for a replacement phone from Apple. You guys are amazing.

Great customer service from Rahul

Great customer service from Rahul, he took care of my concern with no hesitation and was prompt in his response time. 10/10

I had a great experience with Moment’s…

I had a great experience with Moment’s customer service. I made a mistake with my order, and their team helped me fix it very quickly and very efficiently. The responses were fast and the whole process was smooth and stress-free. A special thank you to Rahul, Vince, and Brionne for their help and professionalism. I really appreciate the support! Great customer service!