Moment (shopmoment.com) has a 4.8 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Paul Wattanaparuda · 1 review · Experienced 2026-03-13 ·
★★★★★
I’ve had nothing but positive…
I’ve had nothing but positive experiences with Moment. Their lenses are excellent quality and their customer service is top notch. I own both the M series 58 Tele and the 10x Macro and both lenses have exceeded my expectations after I got into mobile photography. When I need to reach out for support, the Moment team is always quick to respond and very friendly.
Reply from Moment2026-03-18
Hey Paul! Love reading this! Your M Series 58 Tele and 10x Macro sound like they’re officially your sidekicks in the mobile photography adventure! Think of us as your behind the scenes lens crew, always ready to help! 🙌🏻
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Noah Cox · 1 review · Experienced 2026-03-13 ·
★★★★★
Quick and easy communication w customer…
Quick and easy communication w customer service and personal staff. Love Moment
Reply from Moment2026-03-18
Hey Noah! We really appreciate this! So glad you’re loving Moment! 🙌🏻
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Amy · 2 reviews · Experienced 2026-03-11 ·
★★★★★
Omg…
Omg…. I can’t say enough about this company! The product I purchased was of high quality at a more than comfortable price, and the customer service is top notch! Always a plus! Highly recommend purchasing from this company, and I will be a return customer!
Reply from Moment2026-03-13
Dear Amy! Knowing that you’re happy with the product, the price, and the support you received is exactly what we hope for with every customer. We always want people to feel taken care of, so hearing this really makes our day. Thanks so much for sharing your experience!
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Augusta Spiro Jaeger · 1 review · Experienced 2026-03-12 ·
★★★★★
Great customer service
Although shipping took longer than expected, customer service responded very quickly to my email and was super helpful and friendly.
Reply from Moment2026-03-13
Hey Augusta! We’re sorry the shipping took a bit longer than expected, but we’re really glad our Gear Guide team could get back to you quickly and help out. Thanks for taking the time to share your experience!
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Jordan Beckham · 1 review · Experienced 2026-03-12 ·
★★★★★
Great experience
Ive done multiple orders with Moment and everything has been great!
Reply from Moment2026-03-13
Hey Jordan! Love hearing this! Thank you for coming back to us for multiple orders! Look forward to many more orders in the future!
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Jacob Alvarez · 1 review · Experienced 2026-03-12 ·
★★★★★
Amazing company amazing people They…
Amazing company amazing people They really respond fast. I will highly recommend them to anyone. Also, they have great products. Great customer service.
Reply from Moment2026-03-13
Hey Jacob! Thank you so much for the amazing feedback and for taking the time to share your experience! Your recommendation means a lot to us, and we truly appreciate the support!
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Harry · 9 reviews · Experienced 2026-03-10 ·
★★★★★
I ordered the wrong product
I ordered the wrong product, but the response time to my email, and the solution to my error was done very quickly and professionally. My experience with customer service was outstanding.
Reply from Moment2026-03-13
Hey Harry! It means a lot to hear that your experience with our Gear Guide team stood out. Thanks for your kind words and for giving us the chance to make things right!
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Bone Nails · 1 review · Experienced 2026-03-09 ·
★★★★★
Service review
Here's the thing, I don't leave reviews, ever, but in this case, I will.
The timely responses, addressing my issue, and explaining the situation. (I.e. the item I ordered was back ordered and I was awaiting a shipping label, but the Shop app said it should have already been delivered. The app must have made an assumption.) I wasn't left in the dark at all after I emailed them. Also, I don't use the word timely in a general sense, I emailed at 0026, and Rahul Rokade emailed me back at 0040. Midnight customer service is wild work. Then they continued to update me and now a shipping label has been made shortly after my first email. All in all, quality employees here
Reply from Moment2026-03-13
Hey hey! Really appreciate you taking the time to leave a review, especially since you said you usually don’t! Glad we could clear things up quickly and keep you in the loop! Thanks again for the kind words!
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Exemptr · 1 review · Experienced 2026-03-07 ·
★★★★★
I ordered the wrong thing and Moment…
I ordered the wrong thing and Moment made it right even though it was my fault.
Reply from Moment2026-03-09
Hey hey! Mistakes happen, it’s all part of online shopping. Glad we could help get things sorted out for you. Really appreciate you taking the time to share this! 🙏🏻
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Happy Gamer Nick · 2 reviews · Experienced 2026-03-07 ·
★★★★★
Quick response, instant help!
I wanted one of their soldout bags and they helped me within 2 hours to find a reseller in my area that still sold one! I can’t wait to use the amazing sling bag!
Reply from Moment2026-03-09
Hey Nick! Sold-out gear can be tricky, so we’re really glad there was still one available near you. Hope you love the sling bag once you get your hands on it!
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Ron Aguilar reallyreallyronron · 1 review · Experienced 2026-03-05 ·
★★★★★
The Moment team went ABOVE AND BEYOND…
The Moment team went ABOVE AND BEYOND to help resolve my concerns. They were quick to respond to my concern and they really took the time to show that they cared. They even asked me to send a video of the problem I was having. They not only analyzed my issue, but discussed it with other team members. In the end they completely resolved my concerns, and sent me the items that I needed. I cannot express enough how AMAZING their support staff is, but more importantly, how genuine their care was for me. This is an amazing company with excellent products. If I could give more than 5 stars I would keep em' comin'!
Reply from Moment2026-03-09
Hey Ron! Glad we could take a closer look at the issue with you and get everything sorted out. The video definitely helped, and sometimes it takes a bit of teamwork behind the scenes to figure things out. Thanks again for the support and awesome review!
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Katie · 1 review · Experienced 2026-03-04 ·
★★★★★
Highly recommend Moment
I purchased a product that had a very long (more than a year) back order delay from the manufacturer. The team at Moment was so responsive every time I reached out for a status update. Their responses were prompt, personalized, warm, and very helpful. There were no scripted or automated replies - each came from a person, which seems rare these days. I cannot recommend them enough. When my item finally shipped, there was a problem with the shipping that lead to a longer delay, and they didn’t hesitate to rectify the situation immediately. Grateful to have had this experience and wouldn’t hesitate to purchase from them again.
Reply from Moment2026-03-09
Dear Katie! That backorder was definitely a long journey, so we really appreciate your patience along the way! Our Gear Guide team works hard to keep things personal and helpful. Thanks for the recommendation and for trusting us with your order!
I had a great experience with Moment.
My iPhone 17 Pro case started to discolor over time. I reached out to their support team and shared a few photos. The process was simple and fast.
They approved a replacement right away and sent a new case at no charge. No hassle. No back and forth.
Customer service responded quickly and treated the issue seriously. They stood behind their product.
If you care about quality and responsive support, Moment delivers.
Reply from Moment2026-03-03
Hey A.J! We’re really glad our Get Guide team could jump in quickly, review your photos, and get a replacement headed your way without any hassle. Thanks for giving us the chance to make it right and for sharing your experience!
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Laura · 1 review · Experienced 2026-02-28 ·
★★★★★
When I reached out asking for advice on my camera setup
When I reached out asking for recommendations, I received a very detailed response in a very reasonable amount of time. Solved my issue very quickly!
Reply from Moment2026-03-03
Dear Laura! We know how overwhelming camera setups can feel sometimes, so hearing that our recommendations were clear and actually solved the issue quickly is exactly what we hope for every time. If you ever want to tweak your setup further or try something new, we’re here and happy to help! Thanks for the feedback!
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Kyle Williams · 1 review · Experienced 2026-02-28 ·
★★★★★
The team at moment is incredible
The team at moment is incredible! I have been waiting for my Ricoh GR IV since October and they have so graciously answered every question I’ve asked about a ship date. I know it was out of their control but every time I asked they said they were constantly trying to get answers from Ricoh to give and updated idea of when they might have a camera to ship to me. They were always kind, professional, and understanding. Moment’s customer service is unrivaled.
Reply from Moment2026-03-02
Hey Kyle! We know the wait for the Ricoh GR IV has been long, and we really appreciate your patience through all of it. We’ve been just as eager as you to get solid updates, so it means a ton that you stuck with us while we kept chasing answers.Thanks for sharing your experience and giving us a 5-star rating!
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David Hodge · 1 review · Experienced 2026-02-25 ·
★★★★★
The folks at Moment were very responsive.
The folks at Moment were very responsive to my questions and able to solve things promptly for me. Also their products have been great to use.
Reply from Moment2026-02-27
Hey David! Glad we could help get things sorted quickly, and even better to hear you’ve been enjoying the products too. If anything else comes up, just reach out anytime!
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Rudy B · 1 review · Experienced 2026-02-23 ·
★★★★★
Went Above and Beyond!
I am planning a last minute trip, and the order I wanted to place would come from different warehouses and the items would arrive after I would leave. After communicating with the super friendly support staff, they grouped the order to be send altogether, so I will receive all I need before the day of my trip!
Thank you so much!
Reply from Moment2026-02-26
Hey Rudy! Last-minute trips can be stressful, so we're really glad our team was able to jump in. Hope you have an amazing trip, and enjoy the gear, we’ve got you anytime you need us!
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Adriana · 1 review · Experienced 2026-02-17 ·
★★★★★
Moment has such a great team!
The effort the team took showed so much commitment and I was so thankful for all the communication. I appreciate Moment's dedication to providing excellent service for something they're clearly passionate about.
Reply from Moment2026-02-26
Hey Adriana! We put a lot of heart into what we do, so it means a lot to hear that the communication and effort came through. Really appreciate you taking the time to share this, and we’re always here if you need anything at all.
There was a lot of shipping fees for me because I’m living in a part of Canada that is very isolated. After a few back and forth, they found a perfect solution for me!
Reply from Moment2026-02-26
Hey Andréanne! We know shipping to more remote areas can get a bit tricky, so we really appreciate your patience while we worked it out together. If you ever need anything else, we’ve got your back. Enjoy your gear!
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Leinatsela T. M. Kesenye · 7 reviews · Experienced 2026-02-18 ·
★★★★★
Great experience as always
Great experience as always, particularly from Brionne Olsen. He was great with communication regarding an order I made recently, from purchase to delivery.
Reply from Moment2026-02-20
Hey Leinatsela! As always, thanks so much for the kind words! We really appreciate you taking the time to share your experience!
