Moment

Great service!

So far the products are really neat! I got the case and mount for the M-series lenses. I did have a snag and a mount snapped, the customer support team was accessible and immediately replaced it. Great service, thank you!

Anamorphic Lens Issue Resolved

Everyone that helped me out during my issue was very attentive and patient. The went above and beyond with my issue and demonstrated the company truly cares about its customers

Small but very warm place

Small but very warm place, with personal service, outstanding place, very very recomended

Couldn't correct a 2-minute-old order — and the reason kept changing

I placed an order at 5:05 AM and, realizing instantly I'd used the wrong card, emailed Moment within about two minutes to change the payment method. I was told this isn't possible once an order is placed. I immediately asked to cancel instead. The problem is the response time vs. the rule. Moment's first reply didn't arrive until 9:08 AM — roughly four hours later — and by then I was told it was "too late, already processed." Their initial explanation was a "few-minute" cancellation window. When I pointed out I'd contacted them within minutes of ordering, the explanation shifted: now the "1–2 minutes" was "only an estimate" and cancellation "cannot be guaranteed regardless of how soon the request is made." A rule that changes once a customer meets it isn't really a rule — it's a justification. To their credit, after I pushed back, the rep agreed to waive the return shipping fee as a one-time exception, which I appreciate. But that still leaves me receiving an item I tried to stop within two minutes, then having to package and return it — all because their support took four hours to read an email that arrived almost immediately. If you order from Moment, know that there is effectively no ability to correct or cancel an order, even seconds after placing it, and their support speed won't catch it in time. Plan your checkout carefully, because there's no undo.

I wish I wouldve taken a look at Shipping issues

I wish I wouldve taken a look at shipping issue reviews online sooner - I ordered an iPhone 17 pro case and a VND quicklock filter for $160 May 2026, after a month of no movement from my package with UniUni past "order received" I began escalating my order complaint through Moment. Initially I was told there would be no problem and that the order claim would be escalated through their warehouse and I would know asap what was going on, after a week of no word back I reached back out - my order was still being escalated through the warehouse. Shortly after I was told that my order WAS shipped and that I needed to escalate it with UniUni the shipping company, this is where I quickly found out that UniUni never received my order to be shipped and that I needed to reach back out to Moment for a transaction receipt/proof of handover so that UniUni could escalate the issue if my package WAS ever dropped off. After once again emailing the Moment reps about this interaction with UniUni who does not have posession of my order I was told that my order was "lost in transit" and because I didnt purchase shipping protection the order THAT NEVER SHIPPED/RECIEVED BY THE SHIPPING COMPANY that i was not eligible for a refund but that they would "see if there was something they could do" in terms of a replacement since it was my first order with them, at this point im not interested and will be purchasing a case elsewhere. scrolling through the R/MOMENT reddit reviews this is not uncommon, and while they claim its been better in the last year this is still pretty abysmal. Will be issuing a chargeback for this order.

Quick responses!

Products are top notch

Exceptional Quality & Simplicity for Filmmaking The products here are truly top-notch. The quality is exceptional, and I really appreciate how straightforward everything is—that's exactly what I look for when it comes to filmmaking gear. I'm currently using: 58mm lense Quicklock ND filter 17 Pro Max Case Shipping Note: Delivery to Europe does come with a premium price tag, but there are reliable resellers available if you're looking to avoid the direct shipping costs. Special Mention: Eric in the Reddit Moment forum is an absolute legend. If you have questions, reach out to him—his support is on another level entirely and genuinely invaluable. Why not 5 stars? The 58mm does not come with a back-cover and lense cap. I wanted to leave some room for improvements Moment ;)

I've been using the cinebloom filters over 2 years!

I've been using the cinebloom filter well over 2 years now and it really does make a difference in my videos. I love the cinematic tone it brings, the diffusion and soft look. I can't imagine filming without it!

Crisis averted by a responsive human who cared enough

I was having a problem caused by back end systems. But I got a very rapid and extremely helpful response from a real live person, not long after I got the automatic response. It was a kludge but the problem was worked around and I didn’t miss what has to be a final moments deal.

Great Moment(s)

Great Moment(s) Moment lenses and other products are consistently top quality and their customer service is excellent too. They care and it shows!

I highly recommend Moment products

I highly recommend Moment products and applaud their very attentive customer service. I have had a Moment iPhone case and their perfect fit zoom lens for several years and appreciated the workpersonship and quality of both. I upgraded my old iPhone this week and was not able to find a Moment case made for this particular model. My son contacted the Moment crew for their advice and within hours a team member replied and explained which of their cases would fit. When I doubkechecked with Moment this morning, I also had a quick reply that answered my additional question. I will be happily ordering the correct Moment case later today.

Above & Beyond Customer Support

Super smooth experience from start to finish. It’s rare to see customer service this responsive and easy to work with, and it definitely makes me want to keep ordering directly from them in the future.

One of the best customer service experience I had in years!

I had various questions and each one was answered quickly, detailed and friendly. These kind of qualities are hard to find these days, where sometimes you have to wait for ages for an answer and when you get one, it's either some kind of automatic, (wannabe) A.I. answer or you simply reached and operator who (no offense) isn't very competent and sends you some answers from a wizard which either isn't very helpful or completely misses the point.

Great lifetime warranty commitment.

Although I haven't ordered that many items from Moment, I have been a customer for almost ten years. During that time I’ve purchased various iPhone cases, all with the ability to screw on different lenses and filters. And speaking of lenses and filters, I’ve also bought most of them via Moment for my past iPhones. Right now I wanted to praise once more the incredibly fast and friendly customer response to an email I sent hours ago, asking about the lifetime warranty. It was for a case I originally bought in 2020, for my iPhone 12 Pro Max, which was replaced through the lifetime warranty in 2024. Since that is the phone I still use—it's still in mint condition—I needed a brand new case for that older model iPhone. The original case had been discontinued, but Moment granted me a loyalty card credit so that I could buy a more modern case version for that old phone, along with a nylon phone case wrist strap. I just ordered these and I couldn’t be happier. Needless to say, I recommend Moment wholeheartedly.

Brilliant customer service

Brilliant customer service, just top notch quality. These guys for sure will go far with how much value they give to customers. I’ve put them through hell - cancelled orders, pestered with questions and re ordering. Etc and they stuck by me with nothing but kindness and help. Much love to the Moment team

Very quick and helpful customer service…

Very quick and helpful customer service clarifying uncertainties, questions in an instant.

Phenomenal customer service

Wanted to see if my item had a warranty on it, so I replied to the original purchase confirmation email. They replied in less than 5 minutes and in less than ten minutes I had a replacement being sent to me. Absolutely blown away by this level of customer service and am glad I bought my lens accessories through them.

Seriously good aftersales

Quality (and fun!) products with seriously good aftersales service. It genuinely seems like the team love their products, care about the way we use them, and are super-keen to help you. My first interaction was with a Moment engineer on Reddit who took the time to answer my questions and subsequently went out of his way to get me the spares that I needed. Overnight I’ve become such a fan of this company. Well done folks.

Great Customer service !

Aside from making great products, the response time with queries is fantastic ! The experts at Moment always respond with answers to my questions right away.

Very helpful and replied to my email…

Very helpful and replied to my email right away.