Indulge in Silk. Empower Your Life. Experience the opulence and countless benefits of our silk sleepwear, clothing, and bedding. Elevate your lifestyle to new heights of beauty and well-being.
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Is SILKSILKY legit?
SILKSILKY (silksilky.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the beautiful garments, noting that the silky materials feel exceptionally soft, breathable, and wonderfully comfortable for everyday wear. People also appreciate the gorgeous range of vibrant colors available and the careful, attractive packaging that makes opening parcels feel like receiving a special gift.
Some reviewers were not happy with the delivery times, mentioning that international shipments took significantly longer than expected to finally arrive at their doorsteps. Others also noted experiencing difficulties when trying to communicate with customer support regarding their specific questions or unresolved order issues.
Auto-generated from all reviews of this business. For reference only.
I ordered a pair of shorts and a pair of pyjamas. The shorts were lovely, so I decided to keep them, but the pyjamas were a little too big, so I wanted to return them for a refund.
I was happy with the quality of the products, but the return process was very difficult. There was no returns form or invoice included in the parcel, so I had to contact the company to ask for the returns address. They did not provide it in their first reply, and I had to email again before receiving the correct address.
I was also asked to email them after returning the item and to make sure the order number was written on the parcel. Otherwise, they said they might not be able to process the refund.
For an online clothing company, returns and exchanges are a normal part of the shopping experience. The whole process felt unnecessarily complicated and time-consuming. They should make their returns process much easier and include at least an invoice or clear returns information inside the package.
Reply from SILKSILKY2026-07-15
Dear Kaoru,
Thank you for your feedback. We are glad to hear you liked the quality of our products and we’re sorry for the inconvenience during the return process.
We are committed to providing a smooth return experience. Please contact us at [email protected] with your order number so we can assist you further.
To better understand our customers' needs and provide the most suitable solution, we may ask for additional details about the return request.
Regarding the request to write the order number on the package and provide the return tracking number, this is to help our warehouse identify and process the large number of returned parcels we receive each day, avoiding any delays or confusion.
Thank you for your understanding and valuable feedback.
Kind regards,
SILKSILKY Customer Service Team
The bonet is silky soft, unfortunately it is really small. I have shoulder long hair and a small head, but it barely fit in.
Reply from SILKSILKY2026-07-15
Dear Chiara,
Thank you for sharing your feedback. We're glad to hear you appreciate the silky softness and quality of our bonnet. We're sorry to hear that the size did not meet your expectations. Your comments are very valuable, and we will share them with our team as we continue to improve our sizing and product options.
Best regards,
SILKSILKY Team
Dear Dyson,
Thank you for your kind feedback! We're delighted to hear you are satisfied with the quality of our products and our quick shipping. We truly appreciate your support.
Best regards,
SILKSILKY Team
Dear Samuel,
Thank you for your kind feedback! We're delighted to hear you find our products comfortable, soft, and affordable. We truly appreciate your support.
Best regards,
SILKSILKY Team
Dress hangs well, is a great colour and a joy to wear.
Reply from SILKSILKY2026-07-14
Dear Sarah,
Thank you for your lovely feedback! We're delighted to hear you love the fit, color, and comfort of your dress. We truly appreciate your support.
Best regards,
SILKSILKY Team
Birthday gift Arrived before the date predicted which was great due to late order with you. Thank you very much
Reply from SILKSILKY2026-07-14
Dear Julian,
Thank you for your lovely feedback! We're delighted to hear your birthday gift arrived earlier than expected and that we could help despite the late order. We hope the pink nightie was well received. Thank you for your support!
Best regards,
SILKSILKY Team
Dear Anna,
Thank you for your kind feedback! We're delighted to hear you were pleased with our communication and that you love the product. We truly appreciate your support.
Best regards,
SILKSILKY Team
Very good communication. Excellent delivery time. Beautifully packed. Quality products and product care advice. What more can I say.
Reply from SILKSILKY2026-07-14
Dear Margaret,
Thank you for your wonderful feedback! We're delighted to hear you were pleased with our communication, fast delivery, careful packaging, product quality, and care instructions. Your kind words mean so much to us, and we truly appreciate your support.
Best regards,
SILKSILKY Team
very good quality ! i will buy more in few months ! thanks to all the team ! and please don't eat cat and dog !!!! have a nice day 👌👍
Reply from SILKSILKY2026-07-14
Dear Caroline,
Thank you for your wonderful feedback! We're delighted to hear you're happy with the quality of our products and that you plan to shop with us again in the future. Your support and kind words mean a great deal to our team.
We look forward to serving you again soon!
Best regards,
SILKSILKY Team
My order for some silk string briefs arrived the other day and they were extremely well packaged and delivered with care.
The quality of the materials are excellent and extremely high quality.
Reply from SILKSILKY2026-07-13
Dear Paul,
Thank you for your wonderful feedback! We're delighted to hear your order arrived safely and that you were pleased with the careful packaging and the excellent quality of our silk string briefs. We truly appreciate your support.
Best regards,
SILKSILKY Team
I love this company. Amazing products. Well made and are so comfortable to wear. Customer service is excellent. They really care that you are completely satisfied with the clothes. I have bought several pieces from them and I have been totally satisfied with them. They wash beautifully in cold water and I hang them to dry. True to size and colour.
Reply from SILKSILKY2026-07-13
Dear Lauren,
Thank you so much for your wonderful feedback and continued support! We're delighted to hear you love our products, appreciate the quality, comfort, and fit, and have had such positive experiences with our customer service. Your kind words and loyalty mean so much to us.
Best regards,
SILKSILKY Team
Prompt delivery, clear care instructions, including how to deal with wrinkles in silk, perfect fit and feels soo good.
Reply from SILKSILKY2026-07-11
Dear Elizabeth,
Thank you for your wonderful feedback! We're delighted to hear you were happy with the prompt delivery, clear care instructions, perfect fit, and the luxurious feel of our silk. We truly appreciate your support.
Best regards,
SILKSILKY Team
Hi
Item was ok,but
Refund Not used item was partly so far.
Return postage fee wasn't provided by seller-i needed to pay.
I'll try contact and ask -why?
;-(
Reply from SILKSILKY2026-07-12
Dear Customer,
Thank you for sharing your feedback with us. We are sorry to hear that your experience did not fully meet your expectations.
We would be happy to look into your refund and return shipping concern and assist you further. However, we were unable to locate your order information based on the details provided in your review.
Could you please contact our customer service team at [email protected] and provide your order number or the email address used for the purchase? Once we receive your information, we will carefully review your case and help clarify the refund status and return process.
Regarding return shipping fees, according to our return policy, for non-defective items, customers are responsible for the return or exchange shipping costs, including first-time orders. However, we always aim to provide support and find the best possible solution for each customer’s situation.
We sincerely apologize for any confusion or inconvenience caused and look forward to assisting you.
Best regards,
SILKSILKY Customer Service
I have bought many items from your company. I am never disappointed. The quality and the fit is always A+++++
Reply from SILKSILKY2026-07-12
Dear Kenike,
Thank you so much for your wonderful review and for being such a loyal SILKSILKY customer!
We are truly delighted to hear that you have purchased multiple items from us and that you have consistently been satisfied with the quality and fit of our products. Your kind words mean a lot to our entire team and encourage us to continue creating high-quality silk products that bring comfort, elegance, and confidence to our customers.
We are especially grateful for your continued trust and support. It is always our goal to provide products that you will love and enjoy for a long time.
Thank you again for choosing SILKSILKY, and we look forward to serving you again in the future!
Warm regards,
SILKSILKY Customer Service
Be aware, return required multiple emails back and forth over days, just to get return address. Also return is to US address and is VERY expensive. I definitely do not feel like the product isworth all the trouble and expense it caused me! Will not be buying from here again.
Reply from SILKSILKY2026-07-11
Dear Therese,
Thank you for your feedback. We’re sorry to hear about your experience.
We have located your order and are committed to providing a smooth return process. For returns due to personal reasons, the return shipping cost is the customer's responsibility, as clearly stated in our return policy.
We have also sent a solution to your email. Please kindly check your inbox. If you have any questions, please contact us at [email protected].
Kind regards,
SILKSILKY Customer Service Team
As a respons to my complaints (see below), I received a nice respons from Silksilky, offering me an order credit, wich I accepted. I think this was a tidy and adequate respons to my first review.
Guri Aarseth
Received my silk top in due time, but it proved to be much too small and the look did not fit. I have sent two e-mails (June 26 and July 1st)to get an adress to which I could return the silk top, but without getting any respons at all. Still have not got an answer. I will most probably not use this web-side again.
Reply from SILKSILKY2026-07-11
Dear Guri,
Thank you for your feedback. We sincerely apologize for your experience.
We have located your order and are committed to providing a smooth return process. We’re very sorry that we did not receive your previous emails, which may have been mistakenly filtered as spam by our system.
We have now sent you a solution via email. Please kindly check your inbox. If you have any questions, please contact us at [email protected].
Kind regards,
SILKSILKY Customer Service Team
I was very disappointed with the quality of the clothing. At this price, I could buy a very high-quality silk garment in China, so I decided to return it.
The customer service, however, was excellent. They replied to my emails very quickly and were always polite. They offered me three options: (1) an exchange, (2) a store credit, or (3) returning the item at my own shipping cost. I chose the third option.
After 14 email exchanges and 5 days from sending the return (9 days from my first email), I received my refund.
So, I would give the customer service 5 stars for their responsiveness and professionalism, but the product itself only 2 stars because the quality did not meet my expectations.
Reply from SILKSILKY2026-07-11
Dear Ella,
Thank you for taking the time to share your detailed feedback. We're sorry to hear that the product quality did not meet your expectations. However, we're pleased to know our customer service team was able to assist you promptly and professionally throughout the return process.
Your comments are very valuable to us, and we will share them with our team as we continue to improve both our products and services. Thank you for giving us the opportunity to assist you.
Best regards,
SILKSILKY Team
I ordered something the day before yesterday. Due to geographical problems could not be delivered. I asked to cancel the order and refund me. This was only this morning. The refund is already in my bank account!
Tanks you very much Vicky.
Reply from SILKSILKY2026-07-11
Dear Frieda,
Thank you for your wonderful feedback! We're delighted to hear our team was able to assist you quickly and make the refund process smooth. Your kind words, especially for Vicky, mean a lot to us. We truly appreciate your support!
Best regards,
SILKSILKY Team
Items beautifully packaged and exactly as described on the website.
Reply from SILKSILKY2026-07-11
Dear Carolyn,
Thank you for your wonderful feedback! We're delighted to hear you were pleased with the quality, packaging, and that the items matched the website description. We truly appreciate your support.
Best regards,
SILKSILKY Team
The service team are excellent - any questions were very promptly answered, the exchange was safe and tracked, and my goods are perfect - thank you
Reply from SILKSILKY2026-07-10
Dear sharon,
Thank you for your wonderful feedback! We're delighted to hear our customer service team was able to assist you promptly and that your exchange process went smoothly. We're so glad you're happy with your items. Thank you for your support!
Best regards,
SILKSILKY Team
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