Indulge in Silk. Empower Your Life. Experience the opulence and countless benefits of our silk sleepwear, clothing, and bedding. Elevate your lifestyle to new heights of beauty and well-being.
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Is SILKSILKY legit?
SILKSILKY (silksilky.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the beautiful garments, noting that the silky materials feel exceptionally soft, breathable, and wonderfully comfortable for everyday wear. People also appreciate the gorgeous range of vibrant colors available and the careful, attractive packaging that makes opening parcels feel like receiving a special gift.
Some reviewers were not happy with the delivery times, mentioning that international shipments took significantly longer than expected to finally arrive at their doorsteps. Others also noted experiencing difficulties when trying to communicate with customer support regarding their specific questions or unresolved order issues.
Auto-generated from all reviews of this business. For reference only.
Beware! You can't return or exchange a pajama for a size. They will give you a discount so you'll be tempted to buy more.
Very disappointed, first purchase was my last one!!!
Reply from SILKSILKY2026-07-23
Dear,
Thank you for your feedback. We’re sorry to hear about your experience.
Based on the information provided, we’re currently unable to locate your order. Please contact us at [email protected] with your order number so we can review your case.
We are committed to providing a smooth return and exchange experience. To offer more flexibility, we may provide several solutions so customers can choose the option that best suits their needs.
Kind regards,
SILKSILKY Customer Service Team
Ordered on July 1st for delivery to Spain. Company outlines they are a UK based company but ocassionally delivery from China. They deliver everything from China i think. The package finally arrived in Spain and was out for delivery on 19th July to a very well known office that is part of a world known shopping village.....guess what, the courier couldn't be bothered to find the office and so the goods were automatically returned to China! We waited nearly a month for this item and it ended up being shipped back to China! It took days to get a response from the company and they make it difficult to get a refund. So, we have no money, no product and no solution. It's simply not good enough.
Reply from SILKSILKY2026-07-23
Dear Lorraine,
Thank you for your feedback. We’re sorry for the inconvenience caused with your delivery.
Based on the information provided, we’re currently unable to locate your order. Please contact us at [email protected] with your order number so we can investigate and assist you promptly.
We are committed to providing reliable delivery services and sincerely hope to resolve this for you.
Kind regards,
SILKSILKY Customer Service Team
Silk is a quality product and the pieces that I ordered perfectly fit. The delivery took some time but understandable as it comes from China.
Reply from SILKSILKY2026-07-23
Dear Kremena,
Thank you for your kind feedback! We're delighted to hear you appreciate the quality of our silk and that the pieces you ordered fit perfectly. We also appreciate your understanding and patience regarding the delivery time.
Best regards,
SILKSILKY Team
Dear CARDINAL,
Thank you for your kind feedback! We're delighted to hear you found a beautiful and elegant skirt that you love. We hope you enjoy wearing it and truly appreciate your support.
Best regards,
SILKSILKY Team
Beautiful, good quality and good price! Thank you! ❤️
Reply from SILKSILKY2026-07-23
Dear Victoria,
Thank you for your lovely feedback! We're delighted to hear you find our products beautiful, high quality, and reasonably priced. Your support means so much to us! ❤️
Best regards,
SILKSILKY Team
The quality is good. The delivery did'nt take long.
Reply from SILKSILKY2026-07-23
Dear Elnora,
Thank you for your kind feedback and continued support! We're delighted to hear you are a regular customer and that you're pleased with the quality of our products and delivery time. Your recommendation means so much to us.
Best regards,
SILKSILKY Team
Long story short I went to fill in my personal information, address, phone number and credit card number. Surprise to me that they already had it. I have never purchased from them before?? I did go online and look and fill in and order a few years ago but never hit send. This is wrong and I want my information removed from their database now!!
Reply from SILKSILKY2026-07-23
Dear Moore,
Thank you for raising your concern. We’re sorry for the worry this may have caused.
Based on the information provided, we’re currently unable to locate any customer information related to you. Please contact us at [email protected] with the email address you may have used so we can investigate.
We take customer privacy seriously. If you have never completed an order, we would not have access to your full address or payment details. Information previously entered may also have been saved by your browser or device. You may wish to clear your browser data and check again.
Kind regards,
SILKSILKY Customer Service Team
I was sent the wrong item and had some difficulties in issuing a refund. Unfortunately, if you don’t ask to be refunded via PayPal, you will have to pay for the return and the instructions were not as straight-forward as with the usual return labels.
That said, upon a few complains I finally got my refund as well as a discount voucher towards a new order. Initially, I was reluctant to make a fresh order, but I got my own dedicated customer support person Ella, who made sure that everything went smoothly and I was sent the correct item, so all in all I am very happy with my new purchase as well as the level of service I received. It doesn’t often happen anymore that you get an actual person to speak to, so that really is a great plus.
Reply from SILKSILKY2026-07-23
Dear Becker,
Thank you for taking the time to share your detailed feedback. We're sorry for the initial inconvenience with the incorrect item and the difficulties you experienced with the refund process.
We're pleased to hear that Ella was able to provide dedicated support, ensure your new order went smoothly, and help you receive the correct item. We truly appreciate your patience and are delighted that you are happy with your new purchase and the level of personal service you received.
Your comments about the return and refund process are also valuable, and we'll share them with our team as we continue working to make the experience clearer and more convenient for our customers.
Best regards,
SILKSILKY Team
I received my order, and unfortunately it did not meet my expectations. The fabric, the cut, and the overall quality were very different from what was shown in the photos. In addition, the item was too small for me.
I contacted customer service within just a few hours of receiving my order to request a return. Instead of providing return instructions, I received a reply offering me a discount or suggesting that I exchange the item for something else. If I still wanted to return it, I was told to contact them again. No return authorization or return instructions were provided.
This made me feel that the company was intentionally delaying the return process instead of helping resolve the issue promptly. That was very disappointing.
As of now, I am still waiting for a proper response regarding my return request. The initial sales-oriented reply was sent almost immediately, but after I confirmed that I wanted a refund, communication slowed down significantly.
July23:
I just realized that the return address you provided is in the United States. Are you aware that international return shipping from Canada to the U.S. costs around $30?
I think it’s important to let your customers know about this before they place an order. In my case, I paid about $80 for the item, and if I have to pay around $30 for return shipping, I would only receive about $50 back.
Could you please let me know whether the return shipping cost will be covered by you, or is it entirely at my expense?
Reply from SILKSILKY2026-07-23
Dear Дина,
Thank you for your feedback, and we sincerely apologize for the misunderstanding and frustration caused.
We have located your order and are committed to providing a smooth return process. We do not intend to delay or prevent returns; we offer several options, including a return for a refund, to give customers more flexibility. Once a customer confirms the return option, we send the return address and instructions in a separate email to keep the information clear and easy to follow.
We have also sent you an email with the details. Please check your inbox, and if you have any questions, contact us at [email protected].
Kind regards,
SILKSILKY Customer Service Team
N GardnerUnited Kingdom · 29 reviews · Experienced 2026-07-22 ·
★★★★★
Old man with long braids
Well, what beautiful quality. The service was excellent. The parcel arrived,professionally wrapped with instructions on how to care for the piece.
I am a 70yo white man with real long cornrows and braids. And to finally find a quality extra long bonnet to wear is brilliant. I DO recommend SilkSilky.
Reply from SILKSILKY2026-07-23
Dear Gardner,
Thank you so much for your wonderful feedback! We're delighted to hear you are pleased with the quality of your extra-long bonnet and that it works well for your long cornrows and braids. We're also glad you enjoyed our excellent service, professional packaging, and silk care instructions.
Your recommendation means so much to us, and we're thrilled that you finally found a bonnet that meets your needs!
Best regards,
SILKSILKY Team
I bought a fitted bedsheet from silksilky. I was very disappointed that it ripped after several months. And not just in one spot. It has multiple rips in it. I bought the highest quality silk sheets that silksilky sells. It ripped in the seam and I repaired it. It ripped again in the seam and again I repaired it. This time it just ripped down the middle. This was very disappointing and this was an expensive sheet.
Reply from SILKSILKY2026-07-21
Dear Customer,
Thank you for sharing your experience with us. We are truly sorry to hear that your fitted bedsheet did not meet your expectations and that you experienced repeated tearing issues. We understand how disappointing it must feel, especially for a premium silk product that you invested in.
We would like to look into this matter further and assist you properly. However, based on the name provided in your review, we are currently unable to locate your order information. Could you please contact us at [email protected] and provide your order number or the email address used for your purchase? Our customer service team will be happy to review the details and help find a suitable solution.
Regarding the tearing issue, silk is a delicate and natural fiber that requires careful handling. Even high-quality silk bedding may be affected by factors such as washing methods, detergents, drying conditions, friction, or long-term use. Since we do not currently have details about how the sheet was cleaned and cared for, we are unable to determine the exact cause of the damage from the information available.
That said, we take every customer concern seriously and would appreciate the opportunity to understand what happened and provide assistance. Please reach out to us by email, and our team will do our best to help resolve this matter.
Thank you again for bringing this to our attention. We look forward to hearing from you.
Sincerely,
SILKSILKY Customer Care Team
Purchased a cami set and robe for my daughter’s bridal shower. Size was perfectly true to measurements and she loves the silky soft fabric in her skin. Beautiful set! Will purchase again!
Reply from SILKSILKY2026-07-21
Dear Tina,
Thank you so much for sharing this wonderful review with us! We are delighted to hear that the cami set and robe made such a special gift for your daughter’s bridal shower. It means a lot to us to be a small part of such a memorable occasion.
We’re especially happy to know that the size matched the measurements perfectly and that she loves the soft, luxurious feel of the silk against her skin. We always hope our silk pieces can bring not only comfort and elegance, but also create beautiful moments and lasting memories for our customers and their loved ones.
Thank you again for choosing SILKSILKY and for your kind recommendation. We truly appreciate your support and look forward to welcoming you back for more silk favorites in the future!
Warm regards,
SILKSILKY Customer Care Team
Dear BERRADA,
Thank you for your kind feedback! We're delighted to hear you are pleased with both our service and the quality of our products. We truly appreciate your support.
Best regards,
SILKSILKY Team
I made a rushed decision buying a couple of garments, was going on holiday and decided to cancel until home.
I found customer services very efficient and professional in dealing with a refund. A big hands up to this company … who by the way are in the uk.
Reply from SILKSILKY2026-07-22
Dear Viki,
Thank you for your kind feedback! We're delighted to hear that our customer service team handled your refund efficiently and professionally. We're so pleased we could make the process smooth and hassle-free, and we truly appreciate your generous support and recommendation.
Best regards,
SILKSILKY Team
I bought a nightie for a birthday present. It was much liked.
Reply from SILKSILKY2026-07-22
Dear Jones,
Thank you for your kind feedback! We're delighted to hear that the nightie made a lovely birthday gift and was well received. We hope the recipient enjoys it for many nights to come!
Best regards,
SILKSILKY Team
Dear MARIA,
Thank you for your feedback! We appreciate your suggestion regarding the ironing and presentation of our products. We'll share your comments with our team as we continue working to improve the quality and presentation of our items.
Best regards,
SILKSILKY Team
Beautiful merchandise. Great quality. Very pleased with my purchases
Reply from SILKSILKY2026-07-22
Dear Deborah,
Thank you for your wonderful feedback! We're delighted to hear you love your purchases and are pleased with the beautiful merchandise and great quality. Your support means so much to us.
Best regards,
SILKSILKY Team
Dear Larry,
Thank you for your kind feedback! We're delighted to hear you're pleased with the excellent quality and fit of your purchase. We truly appreciate your support.
Best regards,
SILKSILKY Team
Beautiful gown. The silk is very luxurious. Very high quality.
Reply from SILKSILKY2026-07-20
Dear Erika,
Thank you for your wonderful feedback! We're delighted to hear you love your gown and appreciate the luxurious feel and high quality of the silk. Your support means so much to us.
Best regards,
SILKSILKY Team
Lovely camisole and a pretty colour. Quick delivery
Reply from SILKSILKY2026-07-21
Dear JR,
Thank you for your lovely feedback! We're delighted to hear you love your camisole, the beautiful color, and our quick delivery. We truly appreciate your support.
Best regards,
SILKSILKY Team
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