Indulge in Silk. Empower Your Life. Experience the opulence and countless benefits of our silk sleepwear, clothing, and bedding. Elevate your lifestyle to new heights of beauty and well-being.
Written by the business, not verified by us.
Is SILKSILKY legit?
SILKSILKY (silksilky.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the beautiful garments, noting that the silky materials feel exceptionally soft, breathable, and wonderfully comfortable for everyday wear. People also appreciate the gorgeous range of vibrant colors available and the careful, attractive packaging that makes opening parcels feel like receiving a special gift.
Some reviewers were not happy with the delivery times, mentioning that international shipments took significantly longer than expected to finally arrive at their doorsteps. Others also noted experiencing difficulties when trying to communicate with customer support regarding their specific questions or unresolved order issues.
Auto-generated from all reviews of this business. For reference only.
Team members were awesome! Answered all of my questions, assured me that they would be very discreet, and my packaging would be very discreet! Thank you!
Reply from SILKSILKY2026-07-26
Dear Brian,
Thank you so much for your kind feedback!
We are delighted to hear that our team was able to answer your questions and provide the reassurance you needed. At SILKSILKY, we understand that privacy and comfort are important parts of the shopping experience, and we always strive to provide thoughtful support while ensuring our customers feel confident and cared for.
Your appreciation means a lot to our team, and we are happy to know that our discreet packaging and attentive service helped create a positive experience for you.
Thank you again for your trust and support. We truly appreciate having you as part of the SILKSILKY community and look forward to serving you again in the future!
Warm regards,
SILKSILKY Customer Service
Lækkert produkt, fin hjemmeside, fair pris og hurtig levering. What is not to like?
Birgitte
Reply from SILKSILKY2026-07-26
Dear Birgitte,
Thank you so much for your wonderful feedback!
We are delighted to hear that you are happy with our product, website experience, fair pricing, and fast delivery. Providing high-quality silk products together with a smooth and enjoyable shopping experience is always our goal, and it means a lot to know that we have met your expectations.
Your kind words and support are a great encouragement to our entire team. Thank you for choosing SILKSILKY, and we hope to continue bringing you beautiful silk pieces and excellent service in the future.
Warm regards,
SILKSILKY Customer Service
The silk is gorgeous and high quality, for an affordable and fair price. The two bonnets (I bought a simple and a double) are comfy and easy to use, even if I have two personal complaints. For my hair they are just right if I "pinapple" them with a small scrunchy, but they won't fit with the big one. If I were you, I would offer a "large" bonnet size for long and curly hair. I don't want to squeeze them to much, and I think many other ladies think alike.
If I could go back, I would order more small/medium scrunchies and not the extra large one, not very functional unless you want to make volume in a turban or other bonnets/scarfs for Islamic or Jewish head covering (for that purpose, it would be perfect). Overall, very happy with my purchase, and I will be back for more models and products.
Reply from SILKSILKY2026-07-26
Dear Customer,
Thank you so much for sharing such a thoughtful and detailed review. We truly appreciate you taking the time to share your experience with our silk products.
We are delighted to hear that you love the quality of our silk and find our bonnets comfortable and easy to use. It means a lot to us to know that our products can bring comfort and care to your hair routine.
We also sincerely appreciate your valuable suggestions regarding bonnet sizing and scrunchie options. Customer feedback is incredibly important to us, and insights like yours help us better understand the different needs of our customers, especially those with longer or curlier hair. We will definitely share your suggestions with our product team for future improvements.
We are also glad that you found a suitable way to style and use the products, and we truly appreciate your explanation about the different uses of the extra-large scrunchie. Your detailed feedback may also help other customers make a better choice when selecting their accessories.
Thank you again for your support and for choosing SILKSILKY. We look forward to welcoming you back and bringing you more beautiful silk pieces in the future.
Warm regards,
SILKSILKY Customer Service
I absolutely love the bonnet! My hair is so soft when I wake up 💜💜 Definitely recommend!!
Reply from SILKSILKY2026-07-26
Dear Michael,
Thank you so much for your lovely feedback!
We are so happy to hear that you love your SILKSILKY bonnet and that it has helped keep your hair feeling soft and smooth when you wake up. Creating silk products that bring comfort and care to everyday routines is what inspires us, and it means a lot to know that our bonnet has become a part of your hair care routine.
Thank you for your recommendation and for sharing your experience with us. Your support and kind words are a wonderful encouragement to our team.
We hope your SILKSILKY bonnet continues to bring you beautiful hair days and restful nights. We truly appreciate your trust and look forward to serving you again in the future!
Warm regards,
SILKSILKY Customer Service
kelsey staheliUnited States · 1 review · Experienced 2026-07-16 ·
★★★★★
Ray at silky silk is amazing!
Ray at silk silky is amazing! He is professional, and extremely prompt to respond. He did a phenomenal job at communicating during such a stressful time and constantly provided updates so I wasn’t left wondering or frustrated during my warranty process with Seel. I appreciate his empathy and his professionalism. He made this stressful process much easier. Thank you Ray!
Reply from SILKSILKY2026-07-26
Dear Kelsey,
Thank you so much for sharing your wonderful feedback!
We are truly grateful for your kind words about Ray. We will definitely pass your appreciation along to him. We are delighted to hear that his professionalism, prompt communication, and thoughtful support helped make your warranty process with Seel feel easier during what was a stressful time.
At SILKSILKY, we believe that customer service is not only about providing solutions, but also about listening, keeping customers informed, and offering support when they need it most. Your recognition means a lot to Ray and our entire team, and it encourages us to continue providing a caring and reliable experience for every customer.
Thank you again for your trust and support. We truly appreciate having you as part of the SILKSILKY community.
Warm regards,
SILKSILKY Customer Service
R
Regina MUnited States · 2 reviews · Experienced 2026-06-24 ·
★★★★★
Responsive customer service
Responsive customer service. Beautiful color and design. Love my pjs!
Reply from SILKSILKY2026-07-26
Dear Regina,
Thank you so much for your lovely feedback!
We are delighted to hear that you love your SILKSILKY pajamas and appreciate the beautiful color and design. Creating silk pieces that are not only elegant but also comfortable to wear is something we truly care about, and we are so happy that your pajamas have brought you such a wonderful experience.
We also appreciate your kind words about our customer service team. Providing responsive and thoughtful support is an important part of our commitment to every customer.
Thank you again for your trust and support. We hope your SILKSILKY pajamas bring you many cozy and relaxing moments, and we look forward to welcoming you back in the future!
Warm regards,
SILKSILKY Customer Service
Very good brand, just a bit surprised by the different measures of the same size regarding similar products.
Reply from SILKSILKY2026-07-26
Dear Patrizia,
Thank you for sharing your honest feedback with us!
We are happy to hear that you think highly of SILKSILKY and appreciate your support for our brand. At the same time, we sincerely appreciate your feedback regarding the sizing differences between similar products.
As silk products may have different designs, cuts, and fits depending on the style and fabric characteristics, there can sometimes be slight differences in measurements even for the same size. We understand that finding the perfect fit is important, and your feedback is very valuable as we continue improving our size guidance and product consistency.
Thank you again for your trust and for helping us improve. We hope you continue to enjoy your SILKSILKY products, and we look forward to serving you again in the future.
Warm regards,
SILKSILKY Customer Service
Carl HillUnited States · 10 reviews · Experienced 2026-07-01 ·
★★★★★
Horrible company
Horrible company. I ordered a 2 piece set And one part came. I tried reaching it to customer service and was brushed off. I emailed them again and received a very condescending email about it being in a big truck siding its way to me. It’s been almost three weeks. I would never do business with them again.
Reply from SILKSILKY2026-07-26
Dear Carl,
We are truly sorry to hear about your experience and appreciate you taking the time to share your feedback with us.
We have reviewed your order details and found that your order was shipped in two separate packages:
Package 1: 9214490409333727282016 — We sincerely apologize for the delay with this package. According to the latest tracking information, it is still in transit and should arrive soon. The recent weather conditions across parts of the United States have affected transportation and caused some unexpected delays in the delivery process.
Package 2: 9214490374018511805521 — The tracking information shows that this package was delivered on July 18.
We are also very sorry for the communication experience you had with our customer service team. Please know that it was never our intention to make you feel ignored or that your concerns were not taken seriously. However, we sincerely apologize that our previous response made you feel this way. We will carefully review this case internally and continue improving our customer service communication.
We truly value every customer’s experience and would appreciate the opportunity to assist you further and resolve this matter. Please feel free to contact our customer service team at [email protected] with your order details, and we will prioritize helping you.
Thank you again for sharing your feedback with us.
Best regards,
SILKSILKY Customer Service
T. HesselbomSweden · 1 review · Experienced 2026-07-25 ·
★★★★★
The best sleeping mask ever
The best sleeping mask I have ever tried. Many mask have good cups, but not a comfortable back band. This back band is both soft and thin.
The only negative thing was that the delivery took almost 3 weeks, although it said it would take 7-9 days, even though I payed extra for delivery insurance.
Reply from SILKSILKY2026-07-26
Dear Customer,
Thank you so much for sharing your honest and detailed feedback with us.
We are delighted to hear that our silk sleeping mask has become your favorite. It means a lot to know that you appreciate the thoughtful details, especially the soft and comfortable back band. We understand that a sleep mask is not only about blocking out light, but also about providing a gentle and comfortable experience throughout the night, and we are happy that our design met your expectations.
At the same time, we sincerely apologize for the longer-than-expected delivery time. We completely understand how disappointing it can be to wait almost three weeks when the estimated delivery time was shorter, especially when you had paid extra for delivery insurance. Your feedback regarding the shipping experience is very important to us, and we will continue working with our logistics partners to improve delivery efficiency and provide a more reliable experience.
Thank you again for your support and for sharing both your appreciation and suggestions. We truly value your trust and hope your SILKSILKY sleeping mask continues to bring you many comfortable nights.
Warm regards,
SILKSILKY Customer Service
Dear Vicky,
Thank you for your lovely feedback! We're delighted to hear that you love your silky gown and that it was appreciated by your boyfriend too. Your support means so much to us!
Best regards,
SILKSILKY Team
The customer service representative provided outstanding service in handling my cancellation of my order before it was shipped and refunding my purchase price.
At no time in my Four year experience of being a Silk Silky customer, I have always received outstanding supportive support in resolving my issues. I say issues because there was never a problem with the merchandise, it was changes I requested for size changes, or product changes handled before the order was shipped. Their team members respond quickly and offer resolution within hours of a request. It’s a pleasure doing business with a firm that makes it easy for a husband to purchase appropriate items for his wife.
Reply from SILKSILKY2026-07-24
Dear Doug,
Thank you so much for your heartfelt and detailed feedback! We're truly honored to have your continued support over the past four years.
We're delighted to hear that our customer service team has consistently provided quick, helpful, and effective assistance with your order changes, cancellations, and requests. Making the shopping experience easy and enjoyable for our customers is very important to us, and we're especially happy to know we can help you choose the right items for your wife with confidence.
Your trust and kind words mean a great deal to our team. We look forward to continuing to provide you with excellent service and beautiful silk products.
Best regards,
SILKSILKY Team
Love the fabric and the cuts but the delivery took almost a month
Reply from SILKSILKY2026-07-25
Dear Merle,
Thank you for your kind feedback! We're delighted to hear you love the fabric and the cuts of our products. We're sorry that the delivery took almost a month, and we truly appreciate your patience. We'll continue working to improve our delivery experience.
Best regards,
SILKSILKY Team
I rarely leave negative reviews, but this product was an absolute disappointment. The quality is far below what the price suggests — cheap materials, poor performance, and nothing close to what was advertised. For something this expensive, I expected reliability and basic functionality, yet it failed on both. Save your money and look elsewhere; this is not worth even a fraction of its cost.
Reply from SILKSILKY2026-07-25
Dear Shafiq,
We’re sorry to hear that the product did not meet your expectations. Based on the information provided, we have located your order and are committed to providing quality products and service.
If you could provide more details about the issue, along with photos if possible, it would help us investigate further. We have also contacted you by email with a proposed solution.
If you have any questions, please contact us at [email protected].
Kind regards,
SILKSILKY Customer Service Team
Wonderful customer service and incredible products. The silk is beautiful and the garments are cut to perfection.
Thank you
Reply from SILKSILKY2026-07-23
Dear Emma,
Thank you so much for your wonderful feedback! We're delighted to hear you had such a positive experience with our customer service and that you love the beautiful silk and perfectly crafted garments. Your kind words mean a great deal to us.
Thank you for your support!
Best regards,
SILKSILKY Team
Gorgeous quality i'm going to enjoy wearing them true to size.
Reply from SILKSILKY2026-07-23
Dear Sherryl,
Thank you for your lovely feedback! We're delighted to hear you love the gorgeous quality of your garments and that they fit true to size. We hope you enjoy wearing them!
Best regards,
SILKSILKY Team
Dear Ingrid,
Thank you for your kind feedback! We're delighted to hear you are pleased with the quality of your purchase. We truly appreciate your support.
Best regards,
Do not use this company they are not UK based. All is OK until you want to send something back very difficult to get your money back!
Reply from SILKSILKY2026-07-24
Dear ptnewberry,
We’re sorry for the frustration caused and appreciate your feedback. We have located your order and are committed to providing a smooth return and refund process.
Due to the seasonal increase in demand for silk products and higher order volumes, there has been a slight delay in processing your refund. We have escalated your case to our finance team for urgent handling, and your refund should be returned to your account soon.
If you have any questions, please contact us at [email protected].
Kind regards,
SILKSILKY Customer Service Team
E
Elliot SallieUnited States · 1 review · Experienced 2026-07-21 ·
★★★★★
I put in an order yesterday
I put in an order yesterday, money deposited out of my account and I screen shotted the confirmation code from the web page. I never received a confirmation email or text and I can not track this order. I have reached out multiple times to resolve this manner and have received nothing but spam emails.
I really was excited to buy my wife a nice set of silks for her birthday I even paid the extra for expedited shipping. But I doubt it will make it now. And I need help resolving this issue
Confirmation # 7tmppptgd
For Warren Sallie
Reply from SILKSILKY2026-07-24
Dear Warren,
We’re sorry for the concern this has caused. Based on the information provided, we have located your order. It appears no email address was entered during checkout, which is why we were unable to send an order confirmation or contact you directly.
Please contact us at [email protected] using the correct email address, and avoid replying to marketing emails, as these may be filtered as spam. We can then add your email address to the order and assist you further.
Kind regards,
SILKSILKY Customer Service Team
Ordering and delivery went smoothly. If I remember correctly, it took a bit of time to arrive. It was a present for my sister and she is very happy with it (and she is normally quite critical).
Reply from SILKSILKY2026-07-24
Dear Harry,
Thank you for your kind feedback! We're delighted to hear that ordering and delivery went smoothly and, most importantly, that your sister is very happy with her gift. We're especially pleased to hear that it impressed someone who is normally quite critical!
We truly appreciate your support.
Best regards,
SILKSILKY Team
Sara ProvensUnited States · 1 review · Experienced 2026-07-13 ·
★★★★★
Using as actual slip, not dress
I ordered the slip dress to wear as an actual slip as it has become difficult to find that style of slip anymore. It works great! Very lightweight, smooth and comfortable. My only wish is that it was slightly longer for a little more coverage under dresses that are more thin.
Reply from SILKSILKY2026-07-24
Dear Sara,
Thank you for your thoughtful feedback! We're delighted to hear that our slip dress works well for you as an actual slip and that you find it lightweight, smooth, and comfortable.
We also appreciate your helpful suggestion about making it slightly longer for additional coverage. We'll be sure to share your feedback with our team as we continue working to improve our products.
Best regards,
SILKSILKY Team
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