Chilipad by Sleepme (sleep.me) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 64% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-11.
Amazing experience with shipping, customer support, and the product team. Setup was a breeze & everything works great. Cannot recommend this product & this company enough
Thank you so much for such a fantastic review! We are thrilled to hear that the setup was a breeze and that every step of your experience exceeded your expectations. We truly appreciate your support and your recommendation. - Elizabeth with Chilipad by Sleepme
Ordered Jujy 2 and still has not shipped. Saved up for this huge purchase during the heat of summer and now it won’t even get here to help during the hottest time. They did say there was a wait but then the date slipped again. Terrible and worrisome experience after the amount I spent.
Hey Sara, We sincerely apologize for the delay and understand how frustrating this wait is, especially during the peak of Summer heat. Because we recently transitioned manufacturing to the US, complex logistical adjustments have pushed back our original delivery timelines. Our team is working to get your Chilipad 2.0 shipped as quickly as possible. You will receive an automated email with tracking information as soon as your order ships. We truly appreciate your patience as we work through these delays. - Elizabeth with Chilipad by Sleepme
Pretty easy to answer. First I have no bed (ordered it almost a month ago). Second of all, there has been no communication. So, I sit in limbo and wonder when the bed will come....
Hey Rob, We sincerely apologize for the frustration and lack of communication regarding your order status. We know how difficult it is to sit in limbo waiting for an update, especially after almost a month. It looks like, since writing this review, you were able to connect with Taniza from our support team, and your order has also shipped. We hope the Chilipad helps you regulate your body's temperature at night and improves your sleep. - Elizabeth with Chilipad by Sleepme
My experience was that the product works. During hot weather I keep the temperature set at 55. This certainly helps during the hot weather. I look forward to using the heat setting when it gets colder.
Thank you so much for sharing your experience! We're thrilled to hear that keeping your Chilipad set to 55° is helping you beat the heat this Summer. We appreciate your support and can't wait to hear your thoughts on the heating features in the Winter. - Elizabeth with Chilipad by Sleepme
I ordered this almost a full month ago and was supposed to ship out in 2 weeks. I’ve got not updates and are still waiting.
We sincerely apologize for the delay and the lack of communication regarding your order status. We know how frustrating it is to wait past an expected delivery timeframe. Because we recently transitioned our manufacturing to the US, we are experiencing some shipping delays. Our team is working hard to get back on track and fulfill orders as quickly as possible. Thank you for your patience while we work through these delays. - Elizabeth with Chilipad by Sleepme
I had an issue with syncing the remote with the dock on my new chilipad 2.0. Tech support quickly responded with detailed troubleshooting steps -- even when on a weekend. Thanks!
Thank you so much for the 5-star review! Our team is dedicated to providing fast, thorough support whenever issues pop up, so we're thrilled we were able to get your remote and dock synced for you over the weekend. Thanks for being part of the Chilipad family and enjoying the new Chilipad 2.0. - Elizabeth with Chilipad by Sleepme
SleepMe customer service responds quickly. I have contacted them for initial set up help and performance issues later. I always get email replies same day or next. They are non-judgemental, very kind, and get to the point quickly. They stay online with you if you have other questions after the first response. You don't wait another day for another reply.
Thank you so much for taking the time to leave such a thoughtful 5-star review! Our customer support team works hard to make sure every question is handled quickly, kindly, and thoroughly, so hearing that your experience reflected that means the world to us. We're always here whenever you need us, and we appreciate you being part of the Chilipad family. - Elizabeth with Chilipad by Sleepme
Purchasing was made simple, easy to figure out the setup we required. I definitely like the improvements you've made to your sleep system, based on my personal experience of using your products since you started selling, you've been listening to your customers... Consider a "loyal customer" discount...
Thank you so much for the 5-star review and for being part of our community since the very beginning. We love hearing that the setup was seamless and that you're loving the improvements to our newest sleep system. We design every upgrade with feedback from longtime users like you in mind. Knowing it's making a real difference in your sleep is the best news we could ask for. We appreciate your continued support and hope you enjoy your new setup. - Elizabeth with Chilipad by Sleepme
Shipping time isn’t close to what was promised, there is no way to easily get in touch with customer service to see status.
Thank you for your feedback. We apologize for the delay in getting your Chilipad 2.0 to you and for any frustration with our support process. Our team is working hard to ship every order as quickly as possible. Because we recently transitioned to US-based manufacturing, we are experiencing unexpected delays beyond our original shipping timelines. We take communication and fulfillment seriously. As soon as your order ships, you will receive an automated tracking email. We appreciate your patience as we work to get your Chilipad 2.0 to you as quickly as possible. - Elizabeth with Chilipad by Sleepme
Thank you so much for taking the time to write a review! We are so happy to hear that you love the Chilipad! - Elizabeth with Chilipad by Sleepme
Update: They finally got ahold of me and I was able to cancel my order and get a refund. They still had no plans to ship anything so I still say proceed with caution Original:They never sent the Chilipad but did take my money. They don't respond to emails. Had to have my credit card company credit me back for the over 3K that sleepme took without shipping the merchandise.
Thank you for updating your review, and we appreciate the opportunity to clarify what happened. We sincerely apologize for the initial delay and frustration this caused. Looking through our records, we weren't able to locate any prior outreach before your review was posted, but as soon as we saw your feedback, our team created a ticket to ensure you were taken care of immediately. We take order fulfillment and customer communication very seriously, and we're always working to make sure our response times and shipping updates meet the high standards our customers expect. Thank you again for your patience while we resolved this for you. - Elizabeth with Chilipad by Sleepme
I have been buying these now for many years. My cube had an issue out of warranty and the person sent me a complete repair kit with instructions on how to fix. Great product.
Thank you so much for being a loyal customer over the years! We truly appreciate your continued support. While we always hope your unit runs smoothly without a hitch, we're so glad your support team was able to get you the right kit and instructions to get your Chilipad Cube back up and running. Thank you for taking the time to share your experience! - Elizabeth with Chilipad by Sleepme
It's been over a month (41 days) since I ordered this product and I haven't gotten a shipping date or an update on when my order was going to ship. I'm starting to get impatient. I was told it would ship by July 12 and it's been several days past that date with no communication on where it is or when it'll arrive. Not fun paying for something like this and not having the product.
Thank you for sharing this feedback, and I am truly sorry for your experience. Having your July 12th estimated date pass with no shipping update is unacceptable, and you have every right to be frustrated. Paying for a product and being left in the dark is a terrible feeling. We recently launched the Chilipad 2.0 alongside a transition to US manufacturing to ensure top quality, but that is no excuse for a lack of communication while working through logistics delays. To make this right immediately, I have proactively created a support ticket using the email address on your account. A member of our support team will be reaching out to give you an update on your order and help resolve this for you. Thank you for your patience while we work to fix this for you. - Elizabeth with Chilipad by Sleepme
We have owned our chlipad for two years and absolutely love it. The product works very well and the customer support was amazing. We received a fast and helpful response from their team.
Thank you so much for the fantastic 5-star review! We are happy to hear that you've been loving your Chilipad over the last two years. Thank you for being a part of the family! - Elizabeth with Chilipad by Sleepme
Hey Luis, I'm sorry for the confusion. In the purchase confirmation email you received, it indicated that your estimated shipping date was August 5th. Once your Chilipad 2.0 ships, you will receive an additional email with tracking information. If you need anything else, you can also reach our support team at [email protected]. - Elizabeth with Chilipad by Sleepme
Thanks so much for taking the time to write a review! We can't wait for you to receive your Chilipad 2.0! - Elizabeth with Chilipad by Sleepme
Edit: responding to sleep.me’s response: great - you launched a new product and brought things domestically…so why didn’t you just communicate this to us instead of leading us on? Transparency goes a long way. Also, expected delivery of my shipment was July 17-18th from your automated system. My package has been stuck at fedex for five days now. Ive caller fedex support every single day for five days asking for updates, and I keep getting told the same thing “dont worry sir, your package is guaranteed to be delivered today” i swear, this has been the absolute buying experience of my entire life I haven't tried the product yet, so this review is strictly based on their completely abysmal fulfillment experience. There is a 1-2 month backorder on the product. That’s a long time, but fine, I was willing to wait. Eventually, the company emailed me to say, "Great news: your product is going to ship in the next two to three days, and you should receive automated tracking details." After already waiting months, that was a relief. Two or three days passed. Nothing. I waited two more weeks. Still nothing. I went on Reddit only to find out this is a widespread issue across the board. It seems the only way to actually get your product is to hand over your money and then hunt them down until they expedite your delivery. To finally get my order moving, I had to: Submit multiple support tickets. Post on Reddit to try and force a response from their team. Call their customer support line over 15 times (no exaggeration) before finally getting a human on the phone. I feel terrible for the customers who haven't figured out this forced escalation process yet. I’m really hoping the product itself is good and that there aren't any hardware issues down the line, because dealing with their logistics has been a nightmare.
Thank you for sharing your feedback. We want to apologize for the delay in getting your Chilipad 2.0 and for any frustration this caused. We launched the Chilipad 2.0 in mid-May with immense demand, alongside a proud transition to manufacturing here in the USA. While your order was estimated to ship on July 1st, logistical delays pushed your ship date to July 15th. While a two-week delay during a major product launch is never our goal, our team worked diligently to get your order dispatched as quickly as possible. We apologize for the gap between the initial automated notice and final tracking delivery, and we are actively refining our notification system to keep customers better updated in real-time. We can confirm your order has officially shipped, and we genuinely hope you love the Chilipad 2.0 once it arrives. If you need any assistance setting it up, please don't hesitate to reach out to our support team.
Does exactly what it claims. Has made a tremendous difference for my sleep.
Thank you so much for the wonderful review! We are absolutely thrilled to hear that your system is delivering on its promises and making a tremendous difference in your sleep quality. - Elizabeth with Chilipad by Sleepme
It has made a huge difference in my sleep. I am no longer tossing and turning trying to get my lower side cool. Highly recommended!
Thank you so much for the fantastic recommendation! We are thrilled to hear that the system has made such a huge difference and put an end to the tossing and turning. Finding that perfect temperature sweet spot makes all the difference for a restorative night's rest. - Elizabeth with Chilipad by Sleepme
Easy to order, looking forward to receiving, but the shipping is a bit slow.
Thank you for the review! We are so glad to hear that ordering was easy, and we can’t wait for you to experience your new sleep system. We appreciate your patience with the shipping speed, as our team is working hard to get every order out as quickly and safely as possible. You should receive a tracking link via email as soon as it ships so you can follow it right to your door. We're excited for you to get a great night's sleep soon! - Elizabeth with Chilipad by Sleepme
103 reviews matching