Chilipad by Sleepme (sleep.me) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 64% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-11.
Adding my credit card immediately submitted my order before I could enter my promo code
Reply from Chilipad by Sleepme2026-07-02
We are so sorry about that! While we want our checkout process to be quick, it definitely shouldn't skip past your chance to save. We want to make sure you get the deal you were planning on.
Please reach out to our Customer Experience Team directly at [email protected] with your order details and the promo code you intended to use. Our team will be more than happy to get that discount applied and refund the difference for you!
- Elizabeth with Chilipad by Sleepme
Purchased originally the 1.0. 69 & still having day/night hot flashes...UGH!! 1st evening, no HF!!! We have a split bed. Even husband LOVES his with no HF. We don't have to cool the entire house @ night, saving $$. Loved it SO much gifted 3 to family/friend. Again NO night HF, 1st night. I rave to my doctors they NEED to promote this product !! Actually anyone that mentions hot flashes I chime in !! BIG FAN ! FYI, I just bought the 2.0 upgrade & will gift our 1.0's.
Reply from Chilipad by Sleepme2026-07-03
Thank you so much for sharing your story with us! Hearing that we've been able to bring you and your husband such fast relief is exactly why we do what we do. It is the ultimate compliment that you've shared the Chilipad love by gifting 3 units to your friends and family. We absolutely love that you're championing us to your doctors. Thanks for being such a wonderful part of our community. We can't wait to hear your thoughts on the Chilipad 2.0! - Elizabeth with Chilipad by Sleepme
Besides my comfy mattress, the Chilipad Pro has been the best investment for my sleeping and health, hands down!
Reply from Chilipad by Sleepme2026-07-03
Thanks so much for sharing this with us! What a massive compliment! We are thrilled to hear that the Chilipad Dock Pro has earned its spot as one of your best investments in sleep and health! - Elizabeth with Chilipad by Sleepme
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Joe White · 2 reviews · Experienced 2026-07-01 ·
★★★★★
Never seems to ship
I ordered this on May 22nd. It was to be delivered by June 26th. Now it is July 1st, 39 days ago & still no shipping update from the company.
They do not proactively provide order updates & barely respond. I'm not sure I haven't been scammed. They certainly don't act like any other company.
At this point I am thinking I will need to do a credit card chargeback.
At the sametime I ordered a Sleep 8 for queen-sized bed. Sleep 8 doesn't make one for twin, so I had to order the Chilipad. The Sleep 8 came immediately, full company interaction. Updates, ect.
Reply from Chilipad by Sleepme2026-07-02
Thank you for taking the time to write a review and give us feedback. Please accept our sincerest apologies for the silence on our end. You are completely right to expect proactive updates, and we fell short of the standard you deserved. I entirely understand why the delay and lack of communication left you feeling uneasy and frustrated.
We take full responsibility for not keeping you informed along the way. We want to reassure you that you have absolutely not been scammed, though we completely understand why it felt that way given the timeline.
I'm happy to share that your Chilipad 2.0 officially shipped out this morning. You should have received an automated email with your tracking details, but please let us know if you didn't receive the email. Our team at [email protected] would be happy to help.
We are currently reviewing our notification process to ensure our customers are never left in the dark like this again. Thank you for holding us accountable.
- Elizabeth with Chilipad by Sleepme
R
Robert Then · 11 reviews · Verified · Experienced 2026-06-29 ·
★★★★★
sleep good
easy to get help when you need it
Reply from Chilipad by Sleepme2026-06-30
Thank you for sharing your feedback. We're always happy to help. Let us know if you ever need anything else! - Elizabeth with Chilipad by Sleepme
One of the best investments in my health I've ever made. My sleep is far more comfortable and restful and I no longer need expensive and aggressive AC in my bedroom as physical contact conducts heat way better than ambient air. The installation is easy, the maintenance is negligible, the app is easy to configure for different sleep profiles, etc.
Reply from Chilipad by Sleepme2026-06-30
Thank you so much for this incredible review! We're so glad we could help improve your sleep quality. Thanks for highlighting how easy the installation and app are to use. - Elizabeth with Chilipad by Sleepme
Customer service is great! Kenneth was quick to respond and helped me with my order.
Kenneth helped me with an outdated ooler. I ordered a Cube and I'm excited for the delivery.
Reply from Chilipad by Sleepme2026-06-29
We're so glad Kenneth could help you! Thank you for the wonderful feedback, and we hope you love your new Chilipad Cube when it arrives. - Elizabeth with Chilipad by Sleepme
The checkout "add to cart" button is poorly designed. I use brave browser, so the "add blocking"/"cookie tracking" features prevented the hovering button from appearing. I spent way too much effort realizing that. (Testing your site on two systems and two different browsers.)
Reply from Chilipad by Sleepme2026-06-29
Thank you for bringing this to our attention. We want our checkout process to be seamless for everyone, and we sincerely apologize for the frustration this caused. We truly appreciate the extra effort you put into figuring this out, and thank you for your patience! - Elizabeth with Chilipad by Sleepme
We bought a king size system with two dock pros last August. Since then both dock pros have leaked. The company replaced them and one of the replacements is also leaking now. Our wood floor was damaged and we can barely use the system. I would not recommend.
Reply from Chilipad by Sleepme2026-06-26
Thank you for bringing this to our attention. We are deeply concerned to hear about the ongoing leaks and the damage to your hardwood floors. While our records show that your recent replacement went smoothly, we were unaware of the floor damage until we read this review. We proactively created a new ticket for you. A member of our Customer Experience Team reached out to you to get more information. We look forward to connecting with you and finding a resolution. - Elizabeth with Chilipad by Sleepme
The website was transparent and easy to follow. I had no questions because the information and instructions were concise and complete.
Reply from Chilipad by Sleepme2026-06-29
Thank you so much for the feedback! - Elizabeth with Chilipad by Sleepme
M
Mark Lange · 1 review · Verified · Experienced 2026-06-25 ·
★★★★★
Good Customer Service
I called Sleep.me a month ago--days before 2.0 was released--and the woman who assisted me was very professional and thorough. That gave me great info and impressed me that the company is reachable.
Reply from Chilipad by Sleepme2026-06-26
Thank you so much for taking the time to share this! Being there for our customers is incredibly important to us. Thanks again! - Elizabeth with Chilipad by Sleepme
I followed the instructions online and chose what I wanted and made the purchase.
I can’t wait to get my Chilipad 2.0 and start sleeping again.
Reply from Chilipad by Sleepme2026-06-29
We are so excited for you to experience the Chilipad 2.0 and get back to sleeping soundly. Thank you so much for your purchase and for taking the time to write a review!
It would have been a 5 star review, but there was no information in regard to what company (UPS, FedEx, etc.) was delivering the product and no tracking number. Informing me that if I want to track my package I need to download a shopping app is ridiculous.
Reply from Chilipad by Sleepme2026-06-26
Thank you for your feedback. We apologize for the frustration. Your Chilipad 2.0 is currently being prepared for shipment. Once it's ready, you will receive an email with tracking information. We appreciate your patience and look forward to getting you a great night's sleep. - Elizabeth with Chilipad by Sleepme
I absolutely love my chiliPad. Don’t ever want to sleep without it. I recommend it to everyone.
Reply from Chilipad by Sleepme2026-06-26
Thanks so much for taking the time to write a review. We love hearing that the Chilipad is helping you sleep. Thank you for being such an awesome advocate for us. - Elizabeth with Chilipad by Sleepme
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Carrie G · 2 reviews · Experienced 2026-06-10 ·
★★★★★
8 years-long customer here
I have loved using this chili pad for about 8 years now. I especially appreciate the customer service that I have received over the years. They are always responsive, helpful, and provide loyalty discounts when appropriate. I highly recommend!
Reply from Chilipad by Sleepme2026-06-25
Thank you so much for the incredible review! Eight years is amazing! It's wonderful to hear that your Chilipad is continuing to keep you cool. We always strive to take care of our loyal community, so hearing that our Customer Experience Team is responsive and helpful, and that they provide discounts when appropriate, makes our day. Thank you for your high recommendation, and here’s to many more years of great sleep! - Elizabeth with Chilipad by Sleepme
I was unable to enter my coupon code and accidentally purchased without getting the discount. I called the help center. Voicemail left
Reply from Chilipad by Sleepme2026-06-24
Thank you for bringing this to our attention! We're glad our team was able to get in touch and successfully apply the discount to your order. We appreciate your patience and your business. - Elizabeth with Chilipad by Sleepme
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Ginpaq · 1 review · Experienced 2026-06-09 ·
★★★★★
Customer support was more persistent than I was!
First, the equipment -- no hitches, no glitches-- and the basic system helps me very much. It does what it sells.
Second, the tracker provides very important sleep analysis. It is much more accurate than my watch apps. This is invaluable to me since I have problems achieving healthy sleep, and it allows me to monitor and tweak my sleep hygiene.
Third, the customer support is indispensable. If the tracker isn't set up perfectly, the system loses its most valuable characteristics. This was not easy for us. The setup came at a bad time: Chilipad and Sleep.me have overlapping information online, and clear instructions were not easy to find. I could not find them. It was not easy to discern what info was up to date and what was outdated. Icons and wording varied. I think this has a lot to do with the Feb 2026 update/change, and I hope it will get resolved.
THIS: In the meantime, the Chilipad support team was indispensable, and I must say they have incredible patience and perseverance. They were willing to keep troubleshooting long after I wanted to give up, and they followed up (email) on calls to see how it was going. I think we had every possible glitch an online system can have, including power and internet outages and multiple home networks. The support team is made up of actual, real people, and I probably drove a couple of them crazy. But I am thrilled. Thank you.
Note: Do not underestimate the value of their written support requests at Sleep Solutions Zendesk.
I got faster-than-expected, complete, and concise instructions. I'm not an easy customer, and I'm impressed.
Reply from Chilipad by Sleepme2026-06-23
Thank you so much for taking the time to share such a detailed and thoughtful review. I love to hear that the system is doing exactly what is promised and providing you with the invaluable sleep analysis you need to optimize your health.
I also want to thank you for your patience and constructive feedback regarding our online setup instructions during our recent February 2026 update. Transitioning systems can definitely cause overlapping information, and we are actively working on our guides to make them as clear and up to date as possible.
Hearing that our Customer Experience Team showed such incredible patience, perseverance, and genuine care means the world to us. I will be sure to pass your incredibly kind words along to the team. You certainly didn't drive anyone crazy. I am glad we could stick with you through the network hiccups to get everything running flawlessly.
Thanks for being a part of the Chilipad community! - Elizabeth with Chilipad by Sleepme
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Steve Johnson · 1 review · Verified · Experienced 2026-06-22 ·
★★★★★
Quick to answer
Quick to answer. Personal touch with a nice on topic story and very helpful.
Reply from Chilipad by Sleepme2026-06-23
Thank you so much for the 5-star review. We are so glad we could help you out! - Elizabeth with Chilipad by Sleepme
My wife likes a cold bed, and I like a warm bed. My wife would never want to sleep without this device! She wishes that it could even go colder.
Reply from Chilipad by Sleepme2026-06-22
We are thrilled that you both get to sleep at your ideal temperatures. Thank you both so much for sharing the love! - Elizabeth with Chilipad by Sleepme
