Sleep Number

Easy to work with…

Easy to work with…. Fast shipping

BUYER BEWARE

I paid $6,800 in 2024 for a Sleep Number setup, and it has turned out to be the worst investment I’ve ever made. We purchased two Twin XL mattresses because of the adjustable base, and from day one it has been nothing but problems. Poor sleep quality: I have never slept well on this bed. No matter how I adjust the settings, I wake up exhausted and uncomfortable. Pain and discomfort: My hips hurt so badly from the lack of proper support that I eventually had to buy a completely different bed from another company just so I could sleep through the night. Air loss: The mattress does not stay inflated. I go to bed at one firmness level and wake up sinking into the bed because the air has leaked out overnight. Mechanical issues: Between the inconsistent inflation, the constant need to readjust, and the unreliable components, it feels like I’m maintaining a machine instead of sleeping on a mattress. Misleading sales tactics: In the showroom, everything sounded perfect. We were told this was the “best” option, and the sales pitch made it seem like it would solve all our sleep issues. None of that turned out to be true once the bed was actually in our home. After spending nearly seven thousand dollars, I’m now sleeping on a different mattress entirely because this one caused so much pain and frustration. I would strongly urge anyone considering a Sleep Number bed to think twice. It has been a huge, expensive disappointment.

So unfortunately I have nothing good to…

So unfortunately I have nothing good to say about sleep number beds,the first one we bought we didn't have the movable bed frame and that one the edges of the bed were hard always felt like I was sleeping on a hill,but my husband said let's try one with movable frame,I gave in said ok,so here we are 3 yrs later with a bed that will not hook up to wifi and all sleep number offers to do is sell me a pump for 3 hundred dollars, these beds are not cheap,so here I try a sit with a hurt back because I can't lower or raise my bed and again the sides are hard and me and my husband end up like a taco because the bed rolls us together.I would never recommend a sleep number to anyone,and the customer service gave me nothing but a bill,so frustrated with this whole experience and to top it off I'm going to have to buy a whole new bed....Christy

The sales staff weren't pushy

The sales staff weren't pushy. Very informative and the bed is so awesome for my back problems

Shawna did a wonderful job on helping…

Shawna did a wonderful job on helping my husband and I find the coziest bed for us! Best customer service in Madison! Thank you Shawna for helping us. The experience of just being there to try out all the different kinds of beds really helped us see which one be better for us. So thank you Shawna for taking your time with us and helping us find the bed we were needing. Thanks!

Great great

This is your sign to invest in your sleep…

This is your sign to get the sleep number- do it!!!! because you deserve to completely satisfied with the mattress you lay on every night of your life. (This isn’t an ad, I’m just truly so happy that my back stopped hurting) I got my mattress from sleep number 2 weeks ago and I have NEVER slept so good. My partner and I have completely different sleeping styles and have gone through three different mattresses in the past few years trying to find something that worked for my scoliosis and his degenerative disc disease. Enough was enough- we were finally ready to find our number. We went into this store and got the staff’s immediate and undivided attention. They had us lay down, mapped our pressure, let us test out different firmnesses and each of their mattresses as well. Shipping took less than a week, the delivery team was delightful and helpful, and store’s manager followed up with us a week or so after to make sure we were happy with our new bed. As someone who has never had a new mattress, it seemed like an intimidating spend but it was work every penny! Sleep number- I think you just gained a customer for life! Thank you guys! Now I need a sleep number pillow too lol

Great customer experience

Great customer experience from the moment I stepped foot into the store. Great products and great service.

Delivery Failure & Staff Misconduct (Lubbock, TX) - Order Issue

I am writing to formally escalate a complaint regarding a recent experience with Sleep Number that fell severely short of your company's standards. Despite investing in a premium product, the delivery process and subsequent customer service interactions have been entirely unacceptable. Summary of Events: Delivery Date: May 27, 2026 Delivery Issue: Your delivery driver, Joe, called and stated he was on his way to deliver my 86-year-old mother's new bed. We took her old Sleep Number bed down last night in anticipation. Joe then stated that he would need me to provide someone to help him lift it, or he could not deliver the bed today because the other delivery person did not show up for work. It is extremely unprofessional to expect the customer to provide manual labor for a premium delivery service. Customer Service Issue: I called the Lubbock, TX store to resolve this and spoke with a representative named Marcus. He refused to give me his last name, stated he would not apologize for something that was not his fault, told me I was "a crazy lady," and stated that the store would no longer do business with me. This unprofessional behavior, verbal abuse from store staff, and poor delivery execution completely contradict the premium experience Sleep Number promises. UPDATE: I was contacted today from the Sleep number executive team. They were understanding, listened to and addressed my concerns.

We’ve had a wonderful experience with…

We’ve had a wonderful experience with Sleep Number from start to finish. The staff was helpful, knowledgeable, and took the time to explain all the features so we could find the right bed for our needs.

We loved the buying experience and…

We loved the buying experience and cannot wait until we get out bee.

Sleep Number customer service

Sleep Number customer service is like no other. Every time I have called either to place an order or help with my app. there's always someone who can answer my questions.

The bed is great

The bed is great. Customer service was excellent

I appreciate that Sleep Number has put…

I appreciate that Sleep Number has put much effort into the science behind a good night sleep, which is huge. They are super patient and helpful to find your perfect fit without pushing you like a salesman. The quality is unbeatable. Financing option means people can sleep better and afford it.

Sleep Number Experience So Far

Mr. Barry absolutely rocks! From the moment we walked into the Sleep Number store we were warmly welcomed and made to feel comfortable with exploring options and determine the best for for our new bed. Mr. Barry knew it all and was so very kind and helpful, staying in consistent contact even after we left the store to ensure we were all set up for a successful delivery of our new bed. We just received it this morning and the delivery process was quick and painless - Dorian and team were awesome! I think it's safe to say our new mattress is also feline approved after our first nap. Can't wait to share more about our experience and how our lives improve with our new Sleep Number 😁

Home again

Six years ago, we unfortunately, were convinced to buy a high end traditional mattress after using the original Sleep Number for 12 years. BIG MISTAKE. We now have returned to the Smart tech bed and are loving it! Sleeping much better after just a week! We also are finding the sleep tracking to be very helpful. So glad we came “home.”

Total headache

First, staff NEVER told me that I only had five days from when I bought it to get my mattress warranty so I got no warranty. Second, I financed my sleep number bed through the bank. I ended up returning my mattress and it was a nightmare. I was told that I would not receive a $250 fee back from sleep number, however, there was another $150 I never got returned from payments I had already made. I spent days calling back and forth between sleep number and the bank. I ended up having to go back to sleep number in person and was told to call their customer service number. When I spoke to customer service they acted like they had no idea what I was talking about and told me the best they could do is send me a $50 check for the remote. The whole experience was horrible and I would never recommend sleep number. The mattress was ok, but not worth the headache or money.

Store

Great experience

Not one Regret!

I have had my Sleep Number bed since 2017 and have never regretted purchasing it. I have used various mattress adjustments for the best Sleep Number and also have the adjustable bed frame. I have my legs elevated and wake up with my legs feeling great! I have had excellent customer service when replacing the remotes for the bed frame!

Great salesman, horrible delivery experience

We ordered a Sleep Number bed and bunkie board in April with delivery scheduled for 5/13. Before delivery, on 5/11, I called customer service to confirm the delivery would be after 5 PM because I work at a hospital and cannot leave work during the day. The agent confirmed a ticket was raised for the request. On 5/13, I received a message that delivery was scheduled for 2 PM. I called customer service again and explained my frustration. The agent managed to move us to the last delivery of the day. However, at 1 PM, I received a call saying the delivery crew was 20 minutes away. The delivery person was rude and did not understand that working at a hospital does not allow me to simply leave work and go home. The delivery was then pushed out another full week to 5/27 because Sleep Number could not accommodate an earlier date. Again, the delivery was scheduled for 2 PM. On the day of delivery, I received a message at 12:00 PM saying the crew was on the way, and at 12:01 PM another message saying they were already at the door. To make matters worse, during delivery I found out the bunkie board had apparently been delivered on 4/29 without our consent or knowledge. We did not even move into the new place until 5/9. No tracking information was ever provided, and we still have no idea where the bunkie board is. The entire experience has been extremely frustrating due to poor communication, scheduling issues, lack of coordination, and missing items.