Everyone was amazing
Everyone was amazing! Checking in promptly, following up promptly and being most helpful as a first time customer and non-profit. And the postcards looked great when they arrived in the mail.
About Smartpress
Data updated- Website
- smartpress.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (2/2)
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About this business
Smartpress creates brilliant print for designers, marketing professionals and iconic brands. They’re an online digital printer with an unsurpassed selection of stocks and specialty finishes for booklets, brochures, mailers, signage and more. Clients experience commercial printing with the ease and speed of online - all with personalized service that gives it a “local print shop" feel! Smartpress operates on three foundational principles: create premium quality print with world-class customer service and a commitment to social responsibility. They lead the industry in achieving social and environmental milestones like EcoVadis Gold and ISO 14001 certification. Smartpress is 100% employee-owned, Scopes 1 and 2 carbon neutral and home to one of the largest fleets of HP Indigo HD presses in the world.
Written by the business, not verified by us.Is Smartpress legit?
Smartpress (smartpress.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality, vibrant colors, and sturdy packaging that consistently ensures items arrive safely without any damage during transit. Consumers also appreciate the remarkably helpful and professional staff, noting that the online ordering process and digital proofing service are smooth and very easy to navigate. However, some people mentioned experiencing unexpected production delays or receiving finished items with minor alignment and printing flaws. A few other customers also noted that certain paper options felt slightly thinner than expected or lacked the desired color legibility on dark prints.
Auto-generated from all reviews of this business. For reference only.What people say
This crew was great
This crew was great. They took care of everything quickly and efficiently. They answered all my questions and made the whole process as easy as possible. I will continue to take all my printing needs to them from now on. Very dependable!
Great catalogs!
Our catalogs turned out beautifully and the team at Smartpress went out of their way to make it happen. Excellent and timely responsive customer service. Thank you Smartpress!
Rich, Accurate Color Rendition
My 2027 Serene Spaces calendars look amazing thanks to the rich, accurate color rendition of my photos! I'm sure this calendar will be another sell-out. Your speed and customer service were also top notch, as always.
Our table tents came out perfect
Our table tents came out perfect. Quick shipping, great customer service.
Smooth as butter
Smooth ordering. Timely proof. Speedy delivery.
As always - the best!
As always - quick results and fast delivery.
Everything went great with my printing
Everything went great with my printing. The brochures came back quickly and the printing looked great. Thank you.
Fast … easy … and a great value!
Reply from Smartpress2026-08-24
Thank you so much. We appreciate you!
Excellent Support
What I loved about Smartpress was the extra care you get from support. It was my first order, and a large print run, and they gave me confidence to proceed with quick and cheerful support that felt like it came from a friendly neighbor.
Fast, accurate printing
Fast, accurate printing! Highly recommend.
Our booklets turned out beautifully
Our booklets turned out beautifully! The quality met our high expectations. The customer service was personal and efficient. The package was shipped well and arrived without any damage and on schedule.
Reply from Smartpress2026-08-24
Thank you so much for the wonderful review! We're thrilled to hear your booklets turned out beautifully and that you were happy with the quality, service and delivery. We truly appreciate you choosing Smartpress and look forward to printing with you again!
So glad I discovered you guys
So glad I discovered you guys. I love your website. The ordering UX is very good and well designed. Pricing is competitive and printing quality very nice!
Reply from Smartpress2026-08-24
We’re so glad you discovered us too! Thank you for the kind words about our website, pricing and print quality. We really appreciate you choosing Smartpress and look forward to working with you again!
Serious incredible service
Serious incredible service! Shipping was great and I was kept updated throughout entire process. 10/10 recommend
Reply from Smartpress2026-08-20
Thank you for the amazing feedback! We’re so glad you had a great experience from start to finish. We appreciate the 10/10 recommendation!
My custom calendars turned out amazing
My custom calendars turned out amazing! The staff went above & beyond. The quality was great as well. Thanks!
Reply from Smartpress2026-08-20
Thank you! We’re so glad your calendars turned out amazing and that our team went above and beyond. We appreciate you choosing Smartpress!
I have to talk to someone
I have to talk to someone. The paper is wrong. They are suppiosed to be cards. I ordered card paper and boxes for a 52 card deck. A full deck fills about half the box and the weight of the paper is very light. I can send you a picture. Can someone call me after 4:30PM Eastern Standard time at 267-496-3881. Thank you
Reply from Smartpress2026-08-20
We’re very sorry for the disappointment with your order. We understand your concern that the card stock you received feels much lighter than expected and that the completed deck is not filling the tuck box as intended. I also saw that you requested to speak with someone directly. A member of our team will be reaching out to you by phone so we can discuss the card stock and tuck box sizing with you and work toward the best resolution for your order. We appreciate you bringing this to our attention and giving us the opportunity to make this right.
Amazing quality for raised gold foil
Turnaround time was fast. Quality of the invites were superb. Excellent. SO exciting to open that package and see/feel them with my own eyes. I ordered raised gold foil wedding invites for a client. I did the invites myself entirely and ended up mailing one to the bride and groom so they could see and feel it to. When they got their invites they cried. They said they were just so beautiful. They even had family and friends texting them to compliment them on the quality of their invites. I mean, the design was pretty great too haha, but that was all me :) But seriously...I was nervous, but pleasantly surprised by how many little details the gold foil was able to capture, even the dainty sans-serif font... Thanky you smartpress, I will definitely be ordering again!
Reply from Smartpress2026-08-20
Thank you so much for sharing this! Hearing that the bride and groom actually cried when they saw their invitations is about as good as it gets. We’re thrilled the raised gold foil captured even the smallest details of your design and that the finished invitations looked and felt as beautiful as you hoped. And we have to give credit where it’s due, the design was all you! 😉 We’re just happy we could help bring it to life. Thank you for trusting Smartpress with such a special project. We can’t wait to see what you create next!
First time order for greeting card…
First time order for greeting card design. They did a great job. Working on next designs now.
Reply from Smartpress2026-08-20
We’re so happy your first greeting card order was a success! Thank you for choosing Smartpress to bring your design to print. We love hearing that you’re already working on your next designs, and we look forward to printing those too!
Quick turnaround, great color and print quality.
Made some wire-bound booklets to accompany a small photo exhibition, really happy with the results. Customer service with actual humans who could answer questions, quality printing and color, quick turnaround, physical proof matched the final exactly (and as a photographer, I'm pretty picky). Indesign template was really helpful (and accurate) for the layout with the wire binding.
Reply from Smartpress2026-08-20
We love hearing this! It’s especially wonderful to know that the color and print quality met your standards as a photographer and that your physical proof matched the final booklets so closely. We’re also glad our team and InDesign template helped make the process easier. Thank you for choosing Smartpress for your photo exhibition; we hope it was a huge success!
My brochures turned out perfect
My brochures turned out perfect. The staff was so helpful in showing me how to correct mistakes I'd made during the proofing process. I was able to hit the order button with no concerns about whether or not the project would turn out the way I'd envisioned.
Reply from Smartpress2026-08-20
We’re so happy to hear your brochures turned out exactly as you envisioned! Our team is always here to help throughout the proofing process, so it’s wonderful to know you felt confident moving forward with your order. Thank you for trusting Smartpress with your project, and we hope to print for you again soon!
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