Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
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Is Smart Retract legit?
Smart Retract (smartretract.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-29.
I have to say that Retract A Gate has customer service down pat!
I have to say that Retract A Gate has some of the best customer experience I have encountered- on par with big retail companies known for their customer experience. They were easy to reach (a human no less!), fast shipping, quality product and 1:1 support. I would highly recommend this company.
Reply from Smart Retract2021-12-09
Hi--Thank you for your wonderful 5-star review! We take pride in our customer service and are happy help. Thank you for being a Retract-A-Gate customer and please let us know if you ever have any questions. The Smart Retract Team
Brought two dog gates far more money than any others but they are made for the job apparently. Our cockapoo managed to get under the one we were using in the kitchen and stretch the material even though its always been locked properly. I messaged and was told to check fitting which is perfect, then in the last 3 weeks shes now ripped all the bottom into a hole so she can just push right through it. We had a second one upstairs which is never used so swapped it over, took 5 days to do the same thing so both ruined. Just not tough enough, asked for replacements and they were no help at all. Now the price is up to £135 each for them! so £270 for two gates that havent done the job is insane. If they had offered to replace one of them fair enough as clearly make a fair bit on these but nothing. If they dont guarantee they are better than the £30 ones out there may as well but yourself the cheaper ones as they will work just as long. We dont even leave our dog alone or she would have probably got through even faster.
Reply from Smart Retract2021-10-22
Hi,
We are sorry to hear your cockapoo was getting past the gates and then damaged them. Usually there are some simple suggestions we can help you with to solve the issue. We take pride in helping our customers, so please contact our Customer Service at [email protected] for further assistance.
Regards,
The Smart Retract Team
We have been using the gates now for about 4 months and we love it. They are easy to open and just as easy to close. I like it that the littlest of the littles cannot open it though.
Reply from Smart Retract2021-04-19
Hi--thank you for your wonderful 5-star Retract-A-Gate review! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. We simply offer the best balance of features and security of any gate in its class. Thanks again for your review, and if you ever have any questions please contact us at [email protected]. Deanna at Smart Retract
This gate is fantastic and has held up well. I like that I can set it up with extra hooks. At the top of my stairs I have a triangle of hook points, so I can block off the stairs, or the hallway, or both at the same time to isolate the living/dining/kitchen area. Being able to swap the base of the gate to any hook gives great flexibility. The lock works well and is easy to operate.
The only negative, and it is terrible, is the screws that are included for installation. DO NOT USE THE SCREWS! Buy other alternatives. The screws are garbage. I broke 3 screws installing my gate into pre-drilled holes before I quit and grabbed some alternatives that I had on hand. Full disclosure: I was installing into solid oak which requires a bit of extra torque. For the minimal cost of some decent screws, I still recommend throwing out the originals and using replacements. You don't want your gate to fall off the wall when it gets pushed into.
Reply from Smart Retract2021-04-15
Hi,
We’re sorry that you’re having some trouble with the hardware, and we’d like to help. The hardware we include with the gate is high quality and will usually never fail unless certain issues or conditions occur during installation, which I’ll touch on the most common of those issues next. Oak is a very hard wood, which can be difficult to drive screws into. If the pilot holes are not drilled deeply enough or wide enough, there can be problems with installing them correctly. Also, if you were drilling into a banister post, you may have hit the bracket securing it to your floor. Additionally, using a power drill as a screw driver can also put too much torque on the screws, causing them to break. Be sure to only drive them with a hand screw driver and make sure the pilot hole is at least as deep as the screw is long and is of the proper diameter according to the user instructions and type of material you are attaching to.
We would like to get in contact with you to help ensure you don’t see any future problems. Please send us an email to [email protected] and include a photo of the installation area you are referencing so that we can review that further.
Regards,
Smart Retract
Really happy with our Smart Retract gate. Provides the safety we were looking for while blending in to our home.
Reply from Smart Retract2021-03-04
Hi Heidi--thank you for your great 5-star Retract-A-Gate review! If you ever have any questions, please contact our Customer Service at 877-588-2530. Thanks for being a Smart Retract customer! Deanna from Smart Retract
Not at all happy with my purchase of this gate; such a bad decision I have made. I find it to be quite bothersome to box up & return merchandise, therefore I am going to try & live with this bad decision of purchase. I don't know how you could possibly help me now but thanks anyway
Peggy Scalf
Reply from Smart Retract2020-12-28
Hi Peggy--we are sorry to hear you are having an issue with the gate and we'd really like to help. We take pride in helping our customers, so I am sure we can help you find a solution to this problem. Please contact our Customer Service at [email protected] so that we can assist you. Thanks, Deanna at Smart Retract
After doing considerable research regarding different types of gates and would work best in our less than ideal space, I decided to give this a try. I have to admit I was a bit nervous that it could stand up to a room full of toddlers, but it definitely has! I needed to hang at an angle and it was simple - the gate itself is easy to remove and store if needed, too. It's much stronger and durable than I originally thought and would definitely recommend to others.
Reply from Smart Retract2020-12-22
Hi April--thank you for your 5-star review. Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. Retract-A-Gate is certified for use at the top and bottom of the stairs, has been tested for that application, and can withstand a push out force of up to 200 pounds. Thank you for recommending Retract-A-Gate! Deanna at Smart Retract
The smart retract gate is a good system for keeping children and pets out of unwanted areas. Once it is installed you can activate it quickly and easily. While nothing is foolproof to a talented fool, this gate does better than most at keeping things on their respective sides.
Do keep in mind that it comes with the hardware to be mounted into studs, so if you aren't sure if there are studs in your mounting area, or if you're putting it in a place that will have two closing options, be sure to order the appropriate accessories up front. The drywall kit only has 2 screws in it so be sure to order the right number. Also, if you have thick or fancy trim you might need to order a spacer kit or two.
Reply from Smart Retract2020-12-22
Hi Charles--thank you for your 5-star review! Customer feedback is important to us, so if you ever have any questions, pleases contact us at [email protected]. Thanks, Deanna at Smart Retract.
When installed correctly is very nice, tight and secure. I purchased the extra hardware to put the gate either at the top of the stairs at the landing or at the beginning of the hallway leading to the stairs downstairs. Easy to move.
Reply from Smart Retract2020-12-22
Hi Paul--thank you for your 5-star review. Using the safety gate in multiple locations is one of the great features Retract-A-Gate offers. Thanks again for your review and if you ever have any questions, please contact us at [email protected]. Deanna at Smart Retract.
I'm so happy with these gates! they're so easy to use and I love that they're unobtrusive when not in use. I got two for the top of staircases. It took a few tries to figure out how to do it one handed, but I have it down now. The downside is my guests get stuck
Reply from Smart Retract2020-12-15
Hi Julie--thank you for your wonderful 5-star review and for being a loyal Retract-A-Gate user. We take pride in our customer service, so please let us know if you ever have any questions. Thanks, Deanna at Smart Retract
We love the Smart Retract gates and don’t hesitate to recommend them. We own two and put them in strategic areas to corral our dogs. They were easy to install and open and close smoothly. I also like the sheerness of the gate which allows us and the dogs to keep an eye on each other.
Reply from Smart Retract2020-12-15
Hi--thanks for loving Retract-A-Gate and for recommending them to others! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. Thanks for being a loyal Smart Retract customer and let us know if you ever have any questions. Deanna at Smart Retract
The best gates! So unobtrusive and still strong enough for small kiddos.
Reply from Smart Retract2020-12-22
Hi Grace--thank you for your 5-star "best gates," review! Thanks for being a Retract-A-Gate customer and please let us know if you ever have any questions. Deanna at Smart Retract
Have had one at the top of my staircase for over 5 years and just bought another for the bottom of my staircase.
Reply from Smart Retract2020-12-22
Hi Matt--thank you for your great product and quality review! We take pride in our award-winning products and our customer service. So if you ever have any questions, please contact our customer service. Thanks, Deanna at Smart Retract
This is my 3rd purchase. I have 2 inside the home and now one for my deck. Really happy with this product!
Reply from Smart Retract2020-12-22
Hi Anna--thank you for your wonderful 5-star review and for being a Smart Retract customer. If you have any questions, please let us know. Thanks, Deanna at Smart Retract.
Excellent product. Works well and installation instructions were clear and easy to follow.
Reply from Smart Retract2020-12-22
Hi Douglas--thank you for your excellent product, 5-star review. Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. Thanks for being a Smart Retract customer! Deanna at Smart Retract
We love our gate. We now have 3 in our home to keep our grandbabies safe. Thank you!
Reply from Smart Retract2020-12-22
Hi Lynn! Thank you for loving Retract-A-Gate and for being a loyal Retract-A-Gate user. If you ever have any questions, pleases contact us at [email protected]. Thanks, Deanna at Smart Retract.
Brilliant gate- we have two and wouldn’t use a different kind again. Easy to use with one hand when carrying a baby, and retracts away so that when you aren’t using it doesn’t get in the way.
Reply from Smart Retract2020-12-22
Hi Elizabeth--thanks for your 5-star Retract-A-Gate review. We simply offer the best balance of features and security of any gate in its class. Thanks for being a loyal Retract-A-Gate customer and let us know if you have any questions. Deanna at Smart Retract
My in laws have these at their house for the grandchildren and we all copied them for our homes. It’s so easy and convenient.
Reply from Smart Retract2020-12-22
Hi Melissa--thank you for being a Retract-A-Gate family! Customer feedback is important to us, so if you or your family ever have any questions, please let us know at [email protected]. Thanks, Deanna at Smart Retract
Love the Smart Retract: very well-designed and manufactured.
Love the Smart Retract. Is easy to install and very effective in keeping my puppy contained when required. It is great that I can see her through the mesh and she me without there being wooden or metal pieces for her to munch on. The mesh is very strong - she has thrown herself at it occasionally and just bounces back gently. Very excellent product.
The customer service also is excellent. I called the company to ask a few questions and they were very pleasant, responsive and informative. They have the most secure paywall I have ever encountered. If you don't enter your address exactly as it is with your credit card company (e.g. don't enter Avenue if the card has your address as Ave) your order will be rejected. Very reassuring.
Delivery was very rapid. I'm thrilled that I found this company and product. Finally the instructions come with a lot of detail for installation if this is to be used as a baby gate. The company clearly takes safety very seriously.
Highly recommend.
Reply from Smart Retract2020-12-10
Hi Erica--thank you for the wonderful 5-star Retract-A-Gate review! We are happy to hear you and your puppy are enjoying your safety gate. We take pride in our award-winning Smart Products and our customer service. So if you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
Very helpful customer service representative! She made sure we ordered all the pieces we needed.
Reply from Smart Retract2020-12-10
Hi Marissa--Thank you for being a Smart Retract customer and for your wonderful 5-star review. We take pride in our customer service, so please let us know if you have any questions. Thanks, Smart Retract.
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