Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
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Is Smart Retract legit?
Smart Retract (smartretract.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-29.
Hi Piotr--we are happy to hear you are loving your Retract-A-Gate--even if your dog is not! Thanks for your wonderful review and please let us know if you have any questions. Deanna at Smart Retract
Hi Michael--thank you for your "flexibility and ease of use review." Thanks for being a Smart Retract customer and please let us know if you have any questions. Deanna at Smart Retract
Love it. Be mindful that it is important to lock the gate.
Reply from Smart Retract2020-12-11
Hi Mary-Elizabeth--thank you for loving Retract-A-Gate and for your review! Yes, it is definitely important to lock the safety gate. The push-and-then-turn lock prevents the mesh from unwinding, once it's secured in position so children and pets are not able to get past the gate. Thanks again for your review and please let us know if you ever have any questions. Deanna at Smart Retract
This gate is amazing. I love how easy it is to use, & even better how it retracts away quickly. No more fumbling with gates. It’s durable too, my dogs have scratched and clawed at it many times. Not one snag or tear! The best part is it’s actually beautiful and Everyone That sees it asks about it. Thanks for making a quality product that will fit such an awkward space.
Reply from Smart Retract2020-12-11
Hi Amber--thank you for your amazing 5-star Retract-A-Gate review! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. So if you ever have any questions, please contact our Customer Service at [email protected]. Thanks, Deanna at Smart Retract
I run a 24/7 daycare in my home. I am a return customer. I have a total of 4 Retract-A-Gates now. I really love the durability of the material. The fact that the kids do not pinch their fingers in the gate as they do with other gates. They are a must have for daycares and homes with children or pets!
Reply from Smart Retract2020-12-11
Hi Fawn--thanks for your wonderful review and for being a loyal Retract-A-Gate customer. The safety gate was designed with safety and quality in mind. Thanks again, Deanna at Smart Retract.
Fast turn around & High Quality: A truly great child protection gate
Fast turn around, great product. We have had them for 3 years and with our latest child decided to have them installed throughout the house. Reliable, strong, fool proof - its a winner that all our guests are impressed with.
Reply from Smart Retract2020-12-11
Hi Greg--thank you for your wonderful 5-star review! Customer feed back is important to us, so if you ever have any questions, please let us know. Thanks, Deanna at Smart Retract
I've purchased two gates over the past 5 years and they are great. They've held up very very well. I use them both for the top and the bottom of my stairs and I find them to be sturdy and safe, which is the most important, but also, they are easy to open with one hand -- as very helpful feature when you are holding a baby with the other.
Reply from Smart Retract2020-12-11
Hi Megan--thank you for being a loyal Retract-A-Gate user. Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. We simply offer the best balance of features and security of any gate in its class. So if you ever have any questions, please contact our Customer Service at [email protected]. Thanks, Deanna at Smart Retract
High-quality products and great customer service.
I needed a minor part not offered as a chooseable item on their website and they sent it to me for free.
You just don't see that level of service much these days and it only deepened my brand loyalty.
I own two gates and recommend them to anyone with a need of a gate for kids or pets.
Reply from Smart Retract2020-12-11
Hi Erik--thank you for your 5-star review and for being a loyal Retract-A-Gate owner! We take pride in our award-winning Smart Products and our customer service. So if you ever have any questions, please contact us. Thanks, Deanna at Smart Retract
I've owned a re-trac-a-gate in the past. The 1st one I had for over 15 yrs! It is strong and durable. I've had 3 large dogs over these yrs that jumped up onto it with their paws and it still held up fine. I've had grandchildren that leaned on it, played around with it, and even my cats used it as a scratching post when it was retracted! Never had a problem with it. I recently bought a new one, the exact same one, only because I re-did my livingroom and wanted a new clean one. My daughter-in-law has one too outside on her deck. I highly recommend this product to everyone looking for a gate that is so compact, strong and looks pretty too! Thank you, Terri Lebel. Waterbury, CT
Reply from Smart Retract2020-12-11
Hi Terri--thank you for your "Best Gate Ever" review! We appreciate you and your family for being loyal Retract-A-Gate owners. We know it is tempting to buy something cheaper, but the old adage of “you get what you pay for” is very true here as well. Thank you for recommending Retract-A-Gate to friends and family. Please let us know if you have any questions. Deanna at Smart Retract.
I bought two gates for my front and back porch to keep my 2 YORKIES in. Absolutely love these gates! They are perfect anywhere! Easy installation and they look great! Once you have one of these gates, you will never use the conventional baby/dogs gates! When not in use, they retract back. No having to move gates around, messing up your walls. It’s a wonderful product!! Great price too!
Reply from Smart Retract2020-12-11
Hi Brenda--thank you for being a wonderful Retract-A-Gate customer! We love to hear how our customers are using their safety gates. We simply offer the best balance of features and security of any gate in its class. Thank you for your 5-star review! Deanna at Smart Retract
I’ve got three of these gates now, but my biggest surprise was the fact this one shipped same day and we got it very shortly after! Love it.
Reply from Smart Retract2020-12-11
Hi Sarah--thank you for your excellent review! We certainly take pride in our award-winning Retract-A-Gate and our customer service. So if you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
We were greatful for the discount. Sanded more couldn’t have bee. Done since we only owned the other one little less than a year.
Thank you affine
Reply from Smart Retract2020-12-14
Hi Suzanne--thank you for your 5-star Retract-A-Gate review. Thanks for being a Retract-A-Gate customer and let us know if you ever have any questions. Deanna at Smart Retract
Bought two of these for use on the stairs. Added a kit to attach to banister using long zip ties that were included. Installation was straightforward for anyone comfortable with drilling holes and placing wall anchors into drywall. The part that is fixed to the banister does move and squeak to a small extent making it seem a bit flimsy but it does have the advantage of avoiding permanent holes or other installation. Seems to be sturdy enough but our 19 month old hasn't really tested the gates with his full weight. It does look nice and I love that you can move it completely out of the way when not in use.
Reply from Smart Retract2020-12-14
Hi Alex--thank you for your review! Retract-A-Gate is certified for use at the top and bottom of the stairs, has been tested for that application, and can withstand a push out force of up to 200 pounds. so if you ever have any questions, please contact our customer service at [email protected]. Thanks, Deanna at Smart Retract.
This gate is great.
Retracts easy, stays put all the time I never have to go back and readjust the gate, my dogs can see through it and when you don't want it open it retract out of the way. I have the hooks set up in my trailer too. I move the gate from my home to my trailer.
Best Gate Ever
Reply from Smart Retract2020-12-14
Hi Robin--thank you for your "Best Gate Ever" review! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. It also offers the best balance of features and security of any gate in its class. One of my favorite features is being able to move the safety gate to different locations too! If you ever have any questions, please let us know. Deanna at Smart Retract
Great service and the gate fits perfectly. Easy to install and dismantle when not required. This is the second gate we have purchased and have been really pleased.
Reply from Smart Retract2020-12-14
Hi Tracey--thank you for your wonderful 5-star Retract-A-Gate review! Also for being a loyal Retract-A-Gate owner. If you ever have any questions, please let us know. Thanks, Deanna at Smart Retract.
Quick delivery, easy install (don’t forget to order the wall spacers if you need them), compact when retracted, and easy to use. We’ve been using them for months now and have no complaints :)
Reply from Smart Retract2020-12-14
Hi Steph--thank you for your "works great" review! We simply offer the best balance of features and security of any gate in its class. If you ever have any question, please contact our customer service at [email protected]. Thanks, Deanna at Smart Retract.
This gate was the perfect solution for keeping dogs on ground level.
This gate was the perfect solution for keeping the dogs from going upstairs. You can open with one hand which is perfect when I am carrying an item upstairs. We left the gate just a bit above the floor to allow the cats easy get away if being followed by a dog. I would definitely buy again.
Reply from Smart Retract2020-12-14
Hi Linda--thank you for your "perfect" 5-star review. Retract-A-Gate was designed with ease of use and opening and closing the safety gate with one hand was very important in that design. Customer feedback is very important to us, so please let us know if you ever have any questions. Thanks, Deanna at Smart Retract.
Simply does what it is supposed to do, well.
Should sell additional pairs of wall catches so a single Smart Retract can close off several different areas. I used standard metal hooks to do this here.
Reply from Smart Retract2020-12-14
Hi Ernie--thank you for your 5-star Retract-A-Gate review and your feedback! We do offer Additional Universal Mounting Bracket Kits on our online store at Retract-A-Gate.com. The kit includes four clear mounting brackets and the hardware for mounting. If you have any questions, please let us know. Thanks, Deanna at Smart Retract