Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
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Is Smart Retract legit?
Smart Retract (smartretract.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-29.
We have wooden stairs (no carpet) and were afraid for our 2 yr. old grandson. We couldn't let him out of sight for a moment. Since installing the Smart Retract system, we have had much greater peace of mind. The tension is too strong for him to unhook it, even in the "unlock" position. We keep it "locked," however, just to be sure. It was easy to install and is made of quality materials. Worth every penny!
Reply from Smart Retract2020-12-10
Hi Sherri--thanks for the excellent 5-star review! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. We know it is tempting to buy something cheaper, but the old adage of “you get what you pay for” is very true here as well. Thanks again and let us know if you have any questions. Smart Retract
This is a great extra barrier for our two high energy dogs in the hall by our front door. We just moved in to a new house and needed some way to make sure the dogs don’t go through the front door by accident especially since we live across from a small park. We also like having a small area for visitors to enter into with the dogs on the other side of the gate. The dogs have time to cool down a bit before greeting people. We are training them to leave visitors alone but it’s a work in progress!
Make sure to lock the gate at all times!!!! One time we left it unlocked and our German Shepherd dog managed to crawl over it when visitors came...the fabric does not stay taut unless you lock it!
We wanted something less obtrusive than a regular dog gate and the white blends into the walls and floor and provides less visual clutter.
One suggestion to the design folks... is there a way to design the latches so the screw holes are vertical and both screws go into the 2x4?
Reply from Smart Retract2020-12-10
Hi Elizabeth--thank you for your review. Customer feedback is very important to us. A vertical bracket is an area our design team is currently looking into. We love to hear how customers are using Retract-A-Gate and their success stories, even those that are a work in progress. If you ever have any questions, please contact our customer service. Thanks, Deanna at Smart Retract.
Love the product and the speedy delivery! Thank you!
Reply from Smart Retract2020-12-10
Hi Kate--thanks for the 5-star review and for being great customer! Please email us at [email protected] if you have any questions. Deanna at Smart Retract
Great gate and excellent shipping . I would recommend this gate!!
Reply from Smart Retract2020-12-10
Hi Nancy--thank you for recommending Retract-A-Gate and for your great 5-star review! Let us know if you ever have any questions. Thanks, Smart Retract
This is a good product it is difficult to hook sometimes going up the stairs it also sometimes does not roll up straight.
Reply from Smart Retract2020-12-10
Hi Ken, thank you for review. We’re sorry to hear you're having trouble with your gate opening with the ease of one hand and rolling up straight and we’d like to help. The issues you described is rare, so usually there are some simple suggestions we can help you with to solve the problem. We take pride in helping our customers, so please contact our Customer Service at [email protected] for further assistance. Thanks, Smart Retract
Great product! Worked exceptionally well for an irregular application. Cannot speak to durability, hoping it holds up well to toddler and pets. Would definitely purchase again.
Reply from Smart Retract2020-12-10
Hi Don-- Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. It also offers the best balance of features and security of any gate in its class. Thank you for your great 5-star review! Thanks, and please let us know if you have any questions. Deanna at Smart Retract
I never thought I would leave a review for a safety gate, but here I am. This gate just brings ease and peace of mind to my family. This gate is strong (as tested out by my 3yo and 1yo), not a total eye sore and easily retracts out of the way when not in use. We have two huge staircases with odd openings, one being 70". This gate is very flexible as to how it can be installed and works in nearly any opening.
Reply from Smart Retract2020-12-10
Hello Heather--thank you for your "ease and peace of mind" 5-star review. Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. We simply offer the best balance of features and security of any gate in its class. If you ever have any questions, please contact our customer service. Thanks, Deanna at Smart Retract
Best gate handsdown! Works great, good piece of mind. Love how it can be out of the way when you don't need to use it. Definitely recommend this product!
Reply from Smart Retract2020-12-10
Hi Jared--thanks for being a great customer handsdown! Thanks for recommending Retract-A-Gate and please let us know if you have any questions. Deanna at Smart Retract
We bought a 2nd one for the top of the stairs since we’re so happy with the 1st one..
Reply from Smart Retract2020-12-10
Hello Lois--thank you for being a multiply gate owner! Also, for your wonderful 5-star review. We take pride in our customer service so let us know if you have any questions. Deanna at Smart Retract
This gate has been the perfect solution to keep our dogs away from our baby when needed. Love the fact that it almost disappears when not in use . We bought the white and it blends in with the white trim around d the doorway . Very happy with it
Reply from Smart Retract2020-12-10
Hi--thank you for your perfect Retract-A-Gate review! We love hearing how customers are using their safety gates so thank you for sharing. If you have any questions, please let us know. Thanks, Deanna at Smart Retract
This is such a helpful product. We have a very small house, so huge obtrusive baby gates are out of the question. I needed something to keep the baby in and the dogs out. This gate is great! Make sure to set it right above your baseboard, it won't work correctly if you don't have a level wall to work with. It is very strong and gets opened and closed all day with no issues.
Reply from Smart Retract2020-12-10
Hi Roxanne--thank you for your very helpful product 5-star review. We simply offer the best balance of features and security of any gate in its class. Thanks for being a Smart Retract customer and let us know if you have any questions. Deanna at Smart Retract
Thanks for your wonderful review! We truly enjoy hearing from our customers, so if you ever have any questions, please contact us at [email protected]. Thanks, Smart Retract
Love these gates. We still have one from 10 years ago. Our 2 young kids and dogs are sometimes rough on the gates and they take the abuse well. These gates are well made and stand the test of time. Worth the extra money for something made in the USA.
Reply from Smart Retract2020-12-10
Hi Jonathan--thank you for being a multiple Retract-A-Gate owner. Many of our customers have had their safety gates over 10 years and we just love hearing about it. We know it is tempting to buy something cheaper, but the old adage of “you get what you pay for” is very true here as well. Thanks for your wonderful review. Deanna at Smart Retract
Great product for tight spaces! Easy to install. Love that I can move it between two locations depending on need.
Reply from Smart Retract2020-12-11
Hi Nicolle--thanks for the great gate review! We agree, one of the great features is being able to move the safety gate to different locations. Thanks again for your 5-star review and let us know if you have any questions. Deanna at Smart Retract
Best gate on the market !! Don’t waste your time looking anywhere else
Jeff B
Reply from Smart Retract2020-12-11
Hi Jeff--thank you for your "Best gate on the Market" review! We know it is tempting to buy something cheaper, but the old adage of “you get what you pay for” is very true here as well. Thanks for being a Smart Retract customer! Deanna from Smart Retract
Great product. My toddler keeps trying to climb over hard gates but this one doesn’t give him a bar to grab onto. We use it to close off the kitchen when we are cooking. It’s so much easier than adjusting a hard gate to fit and opening and closing is much less of a hassle.
Reply from Smart Retract2020-12-11
Hi Molly--thank you for your "Great Product" 5-star review. We love to hear how customers are using their safety gates. Thanks again and please let us know if you ever have any questions. Deanna at Smart Retract
Perfect gate for our home. We have one at the top of the stairs and one at the bottom. Never had any issues with our 1 year olds getting past it or messing it up. Easy to pull closed when needed, and out of the way when not needed (eg during naps and bedtime). Definitely worth the investment.
Reply from Smart Retract2020-12-11
Hi Kyle-- thanks for your 5-star Retract-A-Gate review and for a Smart Retract customer. Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. If you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
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