Smart Start, Inc. (smartstartinc.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
Katrina was wonderful with her assistance and was very kind!
Thank you for the great review! We're so glad Katrina was helpful and kind throughout your experience. We truly appreciate your feedback and support! 😊
Thank you for the great review! We're glad our representative was informative and that your installation experience went smoothly. We appreciate your feedback! 😊
Support agent was extremely professional, courteous and knowledgeable of the business!!!
Thank you for your 5-star rating! We're so pleased to hear that our support agent was professional, courteous, and knowledgeable. We truly appreciate your feedback.
The person I spoke to was awesome and helped me out a lot.
"Thank you for your review! We're happy to hear that our representative was informative, professional, and efficient throughout the process."
Very friendly and helpful call center when scheduling installation.
Thank you for your wonderful feedback! We're so pleased to hear that our call center team was friendly and helpful when scheduling your installation.
Very patient and informative customer service rep.
We are so pleased to hear that our customer service representative was patient and informative. Thank you for sharing your positive feedback with us!
Very informative! The lady did great on the phone. The guy did great installing my interlock.
Thank you so much for the wonderful feedback! We're delighted to hear that both our phone representative and installer provided excellent service. We'll be sure to share your kind words with our team.
My questions were answered clearly, and the empathy from the employee really helped make me feel better about my situation. Thank you!
We're so glad to hear that your questions were answered clearly and that our employee's empathy made you feel better about your situation. Thank you for sharing your positive experience!
Process was simple and the person walking me through it did a fantastic job, extremely helpful and knowledgeable
Thank you for your feedback. We're pleased to know that the process was easy to follow and that our representative provided knowledgeable and helpful support throughout. We appreciate your review and your trust in Smart Start.
Shanta was very thorough and explained everything to me clearly and double checked to make sure the information was accurate.
We are so glad to hear that our team member provided such thorough explanations and ensured accuracy. We truly appreciate your kind words and feedback!
Trina was very thorough and helpful during the setup and activation. Great experience so far. Hopefully the installation is as painless as the setup.
We appreciate you sharing your positive experience! We're so glad to hear that our team member was thorough and helpful during your setup and activation. We hope your installation is just as smooth!
This was my first ever contact with the company. The operator was courteous and clear with the instructions to help me get started.
Thank you for sharing your experience! We're glad your first contact with our team was a positive one and that our representative was able to guide you through the process with clear and helpful instructions. We appreciate your kind words! 😄
Thank you so much for your wonderful feedback! It's great to know that our team provided the level of service you deserve. We appreciate your support and kind words! 😊
Customer service agent was really helpful and knowledgeable
Thank you! We're happy to hear that you had a positive experience and found our customer service agent both helpful and knowledgeable. We appreciate you taking the time to share your feedback! 😄
I was provided good service. The representative was patient and informative.
Thank you so much for your wonderful feedback! Providing helpful, knowledgeable service is what we strive for, and we're delighted to hear we delivered a great experience. 😊
RUN FROM THIS COMPANY! Your customer service is the worst of any company I’ve ever worked with in my entire life. I will make sure I tell everyone I can at every opportunity to not use you or your product. Once they get you on the line they store your number. You’ll never get another real person on the line again. Their text help on the website doesn’t work. Forced to call. If you call from another number they’ll store that one as well even though they were asked not to. They will jack your rate up without warning as they did to me with no explanation. Again can’t speak to a person. 111-185 no reason. I’d been with them for 9 months. Just had this removed and they tax on a 75 dollar “administration fee” without telling you. I was on auto pay the entire time. Doesn’t stop their auto recording from calling you up to three times a day to say your account is at risk. At one point my recalibration shop was on vacation. The women on the phone (I only got from changing numbers) said I’d get a lock out and have my car towed until he came into town. Incurring lock out fees on top. You’re already dealing with difficult times stay away from them. I hope this company loses everything. I can’t say enough bad things about them. If you wanna feel like you were on Epsteins island sign up with smart start.
Thank you for sharing your concerns. We're sorry to hear about your experience and the frustrations you've encountered with customer support, account charges, and service communications. We appreciate your feedback and the opportunity to learn from it.
Was charged $40 and set an appointment today to get it installed. Only to be told I owe $4,000 from previous charges even though the equipment was returned to the shop in PP that installed the first one. So sad you have a monopoly in this county giving a person ZERO chances of you being honest and fair.
We're sorry to hear about your experience and the difficulties you've faced with appointment scheduling and associated fees Thank you for sharing your feedback.
Wonderful service!
Thank you for the great review! We're so glad you had a wonderful experience with our team. Your support means a lot to us! 😄
Rashina was nice just a long phone call. I don’t really care to do this but she was friendly she deserves to win your contest.
We greatly appreciate your kind words! It's wonderful to hear that Rasheen provided the support, insight, and care you needed during a difficult and confusing time. Delivering exceptional customer experiences is our goal, and we're thrilled that Rasheen exceeded your expectations. Thank you for your feedback and for choosing Smart Start!
An absolutely amazing Customer experience from start to finish with Rasheen Green. She is absolutely incredible, intelligent, kind, and highly functional. She offered light and insight during a dark and confusing time. Thank you Rasheen, and Smart Start!!
Thank you for your thoughtful feedback! We're delighted to hear that Rasheen Green delivered outstanding service from start to finish. Providing compassionate, knowledgeable support is what we strive for, and we're glad Rasheen was able to offer clarity and guidance when you needed it most. We appreciate your trust in Smart Start!
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