SmartWings (smartwingshome.com) has a 4.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
K
Kelly · 3 reviews · Verified · Experienced 2026-01-06 ·
★★★★★
Interior Designer perspective
Im an interior designer and I decided to give this product a chance and I’m so glad I did so! Big savings for my client but definitely need to find an installer if you aren’t somewhat into DIY. The product every bit as nice as Lutron and a fraction of the price. The remote mechanisms function perfectly as well. Just a side note: where two shades meet in a corner remember to account for projection on the boxes. We made the mistake of not doing so and had to reorder one shade a tad shorter to account for the mistake. But the replacement too was handled very professionally and even with that added cost was quite the savings over even Lowe’s
M
Maddie B · 1 review · Experienced 2026-02-06 ·
★★★★★
Poor shade design doesn’t conceal wire
We just received our order this week. However customer service is not very helpful so far. The shades are poorly designed and don’t conceal the wite that’s sent with the blinds. The wire is thicker than the top of the shade and won’t conceal it. Tried to contact customer service. Bot can’t help and said to email them. We did and the email response at 6am today was not helpful. Emailed again for help and no response. The wire should be concealed. Very poor design from what we can tell so far. I’ll change my review if customer service was much more helpful. At this point, we don’t recommend.
Reply from SmartWings2026-02-09
Hello Maddie,
We apologize for the inconvenience. Our team member is currently reaching out to you to understand and address the issue. Please keep an eye on your email for further communication.
Best regards,
SmartWings Team
So far, I have purchased and installed three motorized blinds for our house, and have a fourth dual motor blind on order.
The installation is easy, straight forward, and only takes a few minutes. Pairing the blinds with my smarthome hub, a Homey Pro 2023, was simple. The provided remote controls are intuitive and easy to use. The instructions are well written, nicely organized, and printed in a large enough type to read. The packaging is carefully engineered to protect the blinds in transit.
Overall, it's a great experience.
Really great experience after some initial frustration, solid support
This is an updated review. I had some initial challenges with a couple of the shades in my orders. However, I'm happy to report that Kikko in support did a great job of ensuring that my issues were resolved quickly and efficiently. Smartwings sent me new replacements for both the of the impacted shades and shipped them via DHL. They arrived incredibly quickly and worked perfectly.
So, great job turning around my experience Smartwings, excited to order more shades to finish out my windows soon!
Reply from SmartWings2025-10-15
Hi there,
We apologize for the inconvenience. Our team member is currently reaching out to you to understand and address the issue. Please keep an eye on your email for further communication.
Best regards,
SmartWings Team
