SmartWings

Customer Service makes a great product even better!

SmartWings customer service is top-notch! You get an actual person when reaching out for help, not an AI chatbot that sends you in an endless loop! I have been changing out shades in my home a few at a time. I have done two previous orders that came without issue. Unfortunately, the last order contained two sets of shades and one of them was damaged during transit. Obviously SmartWings was not at fault here - their products come well packaged. The issue was 100% caused by the name-you-will-know shipping carrier. Fortunately Yulia and the rest of the SmartWings support team were there to help. Their response time was less than a few hours and they guided me through the process to get the issue resolved (understandably there is a claim process with the shipping carrier). Needles to say - a replacement for the set damaged during shipping is now on the way. I will 100% order addition shades from SmartWings - their customer service is top notch!

It was pretty easy to install

It was pretty easy to install. Asked our neighbors to help because of the length. We are old and our neighbors are very helpful. Replaced a very heavy manual blind and the hardware perfectly lined up so didn’t need extra measuring and drilling.

Quality product

Quality product. Well packaged. Fit exactly as measured.

Great customer service support for…

Great customer service support for connection issues.

Blinds look nice but don’t work well

Blinds look nice but don’t work well. The biggest issue is they are made of cheap material and when it gets hit they stick to themselves and get tangled in the motor. Also the remote is wonky and unreliable. U press 3 and 5 goes up. Press 1 and #6 goes up. I agree great price but for what…. Something that causes tons of frustration.

Great functionality and look, 5/5 on customer service

Ordered a bunch of custom roman shades, so the bill ended up being decent. The overall function, smart blind pairing, etc. was great, easy installation. The blinds were off from our measurements, so everything ended up being 1/2" short because apparently they reduce the size slightly to ensure it fits, but they failed to mention that on their measuring instructions. But - I contacted them and they offered to redo them for me. No one gets it right all the time, but this is where good customer service can help you have some peace of mind when ordering.

The Embodiment of Superior Customer Service Support

I reached out to SmartWings for support in updating the code on my HomeKit Over Thread Blind to Matter Over Thread. I was fortunate enough to receive a response from Tracy Zhao, a member of the Customer Support Team. Tracy guided me through the process of gathering and providing the specific information that the engineers needed to assist in determining the correct update path and once the engineers had reviewed the information that I provided they made their determination and Tracy provided me with the instruction manual that provided the steps to facilitate the update and I successfully completed the upgrade. I want to thank Tracy Zhao and the engineering team for providing me with superior customer service support. Thank you so much!

Dual Roller Shades

I went with SmartWings as they were one of the only companies that offered smart shades with dual roller options and I have not been disappointed! The shades are easy to install, quiet, and look great. I only had one hiccup in the ordering which was due to my error in measuring and the customer service team (Tracy) was quick to respond and resolve my issue with ease. I have now done all the windows in my house and am extremely happy with the results in both appearance and function. I would absolutely recommend SmartWings to anyone looking to upgrade to smart shades.

Bought a cellular smart blind and it’s…

Bought a cellular smart blind and it’s been great! Got it with the link hub and it works seamlessly with Alexa in Canada. Had a little trouble setting it up but customer support was there right away and solved my issue. Craftsmanship and quality are top tier!

Great customer service but poor length tolerances.

Great product for outside window mounting or shear but will need light blockers if you desire inside mounted blackouts. I purchased blinds for one bedroom of my house with the intention of buying more in the future if the product performed well. I was interested in the day/night cellulose blinds for a few reasons: -They can be be lowered from the top to allow indirect lighting off the ceiling -They have a black shear option to reduce glare and harsh light while allowing decent inside-out view. - they can be fitted tighter to window jams than a roller bland can. Having matter over thread was another plus as it ensured the blinds would be future proof and allow me to create automations later on as I collect more automation devices. The blinds arrived nicely packaged; however, it was 1/4" shorter in width than I asked for. I reached out to customer service and got a reply within 24 hours. They shared that their "how to measure your window" document stated that blinds specified as inside mount are cut 3/16" shorter than desired to ensure fit. I did not read this document as I was confident in my measurements, even going so far as measuring my window for square and cutting a 2x4 to length to ensure it would be as tight as possible to reduce blackout light bleed without touching the jambs. Unfortunately their site did not state this reduction during the ordering process. My wife hates side channel light blockers so that was not an option. Since it was 1/16" shorter than their document, they agreed to send a replacement free of charge. They stated that they would otherwise charge 50% for a length change (which in my opinion is extremely generous). I made it clear to the representative that I needed it to be as close as possible to my dimension but could tolerate up to 1/8" shorter for assembly tolerancing. The new one came at exactly 1/8" shorter overall but had the fabric offset from the bars such that the bar stuck out ~1/16" from the fabric on one side and the fabric stuck out ~1/16" from the bars on the other. If the assembly had everything flush at both sides, the length would again be less than I specified. It almost seemed like the assembly was done on purpose to fake my desired range. I have installed the blind anyway and so far am happy with the functionality and quality. Just a shame I have more light bleed on either sides than I would prefer. While not entirely happy, I still think they are well worth their price compared to their competitors. If you don't mind light blocking channels, are installing outside the window, or aren't considering blackout, then these are a no brainer.

Follow the directions for taking the…

Follow the directions for taking the measurements, makes for an easy install. Like the remote to open and close all the blinds for a single room.

Amazing products and customer support

Ordered and installed 4 sets of SmartWings automated blinds for our house. Super easy ordering process, fast shipping, and great instructions that made installation of breeze. After a few months, however, we started to get interference with all the other devices we have in our house, which was causing some issues trying to use Alexa to automate our blinds. I reached out to SmartWings customer support and they immediately determined that I would benefit from one of their SmartLink devices that would act as a bridge for my blinds to connect through to Alexa. Even better, they sent one out to me free of charge and it arrived within a few days. Installation and set up took about 10 minutes and ever since then my blinds have performed flawlessly, working through all of Alexa automations. Tracy and the customer support team at SmartWings are truly fantastic and it’s clear they stand behind their products. Highly recommended.

extremely high quality product and great customer service

extremely high quality product, very fair pricing (cheaper than non-smart blinds locally), and above all - customer service is some of the best i've ever experienced. highly recommended!

Incredible company and customer service…

Incredible company and customer service experience. Roller blind turned out perfectly. Would recommend.

Excellent shades + customer service

I ordered 2 dual shades and, partly as my fault, the shades were not the correct fabric. However, thanks for an understanding customer service, and especially with the help of Tracy Z., I was able to get a replacement quickly and at a small (& fair) price. The shades themselves are fantastic, so I'm happy to give them a 5-star review and will happily recommend SmartWings to my friends and family!

Was lied to by support.

Was lied to by support. I purchased a sample book during a sales event and was told that I would be able to use the discount for a week after receiving the book. However, when I attempted to do so the website dumped my cart, along with all the measurements and notes that I had been working on for the last hour. The chat rep, who didnt even know all the dimensions of their product, prompting me to have to call a manager, felt it was appropriate to blame the cart issue on me, despite it occurring while I was literally halfway through entering my credit card information on a $1300+ order. Their terms of service does not finish the paragraph regarding the law that governs their terms, and when I contacted them regarding this, they would not tell me what locality should be in that paragraph. The curtains themselves are rebranded Deyi Smart Home curtains, and can be purchased directly at almost 50% less.

Easy peasy

The shades/blinds were delivered in the time frame quoted. Installation was straight forward and the directions were easy to follow.

Outdoor blind

I ordered an outdoor blind for my rear deck. Mainly for privacy. We installed the blind. The directions were clear and understandable. The quality seems very good. I’m very happy with the final product.

Excellent quality roman shades

The Roman shades we ordered were good quality and fairly easy to install and set up. I loved that we could order a fabric swatch selection in advance to ensure the colors would compliment the room and the swatches were good sized so we felt confident in our choices.

Fast service and shipping